Technical Requirements for Viewing Webinars

If you are experiencing problems viewing or listening to an event, please review the following minimum requirements and frequently asked questions.

If you are failing to see any video content on http://www.sas.com, please contact your internal Help Desk or IT Department about firewall issues or corporate video restrictions.

If you would like to request a copy of the video or the presentation slides, contact us at contactcenter@sas.com.

If you have any questions regarding on-demand webinars, contact events@sas.com.

HARDWARE REQUIREMENTS

Multimedia Computer

If you've got a fairly new computer, you should have no problems tuning in. Of course, you'll need to hear the audio. Your computer should have:

CPU -- Intel Pentium 4 2.33GHz, AMD Athlon 64 2800+ processor (or faster).

RAM -- 512 MB.

Video -- XGA 1024x768 screen resolution or higher, 65535 colors.

Graphics -- 64 MB.

Audio -- SoundBlaster audio card (or equivalent).

Speakers or Headphones.

Connection Speed -- 500kbps minimum for webinars.

End users should have one of the following browser and Flash versions installed to play our video content:

Windows PC Browsers:
Chrome
Firefox 3.0.1 or higher
Internet Explorer 6 SP1
Internet Explorer 7
Internet Explorer 8
Internet Explorer 9
Internet Explorer 10
Safari 3.2.2 or higher
Safari 4 or higher

Windows PC Flash:
Flash Player 11.1 r102+
Flash Player 11.0 r1+
Flash Player 10.3 rxxx
Flash Player 10.2 rxxx

Mac Browsers:
Chrome
Firefox 3.0.1 or higher
Safari 3.2.1 or higher
Safari 4 or higher

Mac Flash:
Flash Player 11.1 r102+
Flash Player 11.0 r1+
Flash Player 10.3 rxxx
Flash Player 10.2 rxxx

View the Test Clip

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WEBINAR FAQS

I’m not hearing audio through my computer.
Make sure the volume is turned up on your system via your control panel and make sure any external speakers are turned on and the volume is up.

I’ve tried the above and still can’t hear audio.
We apologize for the inconvenience. You can access the archive which will be sent to all registrants several days after the event.

Is a PDF of the slides available?
A PDF of slides is not available during the event. Each event is different but, it is at the discretion of the webinar client whether the PowerPoint will be provided via e-mail.

Is an archive of this event available?
Yes. Typically, a link to the archive of the event will be sent to registrants several days after the event. The link will be the same as the live event link.

How do I ask a question?
Type your question in the "Ask a Question" field below the video window and click submit.

I sent in a question but it was not answered.
The host and panelists make every effort to answer each question but time constraints often prevent us from responding to every question.

I’ve tried everything and still cannot hear or see the webinar?
In some cases a viewer’s company/employer may block this type of content possibly via a proxy server. We can only suggest that they contact their company help desk or try accessing the event from their home PC.

WEBEX FAQS

I’m not hearing audio through my computer.
Make sure the volume is turned up on your system via your control panel and make sure any external speakers are turned on and the volume is up.

If the problem persists, access audio via phone by dialing 1-888-682-4285 (International: 1-973-368-0695) and then the conference code followed by the # key.

To find the dial-in and conference code number from the WebEx application:

• From the menu bar, click “Communicate.”
• Then click “Teleconference.”
• Then click “Join Teleconference.”
• A window will pop up with the dial-in instructions and conference code. Example:

Audio for this meeting will be broadcast through your pc speakers.
If you cannot hear the pc audio, please dial into the audio conference:
- US Toll-Free Number : 1-888-682-4285
- Toll/International: 1-973-368-0695
- Conference Code: XXXXXXXX

What is the Conference Code for my event?
To find the dial-in and conference code number:

• From the menu bar, click “Communicate.
• Then click “Teleconference.”
• Then click “Join Teleconference.”
  
• A window will pop up with the dial-in instructions and conference code. Example:

Audio for this meeting will be broadcast through your pc speakers.
If you cannot hear the pc audio, please dial into the audio conference:
- US Toll-Free Number: 1-888-682-4285
- Toll/International: 1-973-368-0695
- Conference Code: XXXXXXXX

I’ve tried the above and still can’t hear audio.
We apologize for the inconvenience. You can access the archive which will be sent to all registrants several days after the event.

Where do I find the event password needed to log in to the live event?
The password is included in the confirmation e-mail and within the "Add to Calendar" file.

According to the attendee list, it looks like I’m on the only person attending this event.
The full attendee list is visible only to the host and panelists.

Can the panelists hear me?
No, all attendee phone lines are muted and in the listen-only mode.

Is a PDF of the slides available?
A PDF of slides is not available during the event. Each event is different but typically, a PDF of slides is sent to registrants several days after the event.

Is an archive of this event available?
Yes. Typically, a link to the archive of the event will be sent to registrants several days after the event.

I’m not seeing slides or the demo? I only see “Event in Progress.”
Be sure you have the Event window active. On the WebEx Window, click the box that reads “Return to Event.”

How do I ask a question?
From full screen mode, click on the question mark icon on the floating tool bar. Then, select a participant in the “Ask” menu (or send to “All Panelists”) and type your question in the box. There is a 256 character limit.

How do I send a chat message to a panelist or the host?
From full screen mode, click on the Chat icon on the floating tool bar. Select a participant in the “Send to” menu, type your chat message and click “Send.”

Can I chat with other attendees?
No. Attendees can only chat with the host and panelists.

I sent in a question but it was not answered.
The host and panelists make every effort to answer each question but time constraints often prevent us from responding to every question.

How do I reach WebEx support?
WebEx Customer Care can be reached at 1-866-229-3239.