Global Director, SAS
Learn how to evaluate the cost and ROI of an enterprisewide CX transformation – and set up your brand for future success.
Markets fluctuate. Competitors come and go. And new technologies, data sources and smart machines are rewriting the story of the customer experience (CX). The only constant is change.
Take this for example: According to the global Experience 2030 study, brands expect that 69% of decisions during real-time consumer engagement will be made by smart machines.
So it’s critical that marketers understand and invest in the technologies that increase customer retention, cross-sell opportunities and loyalty.
This webinar explains how.