On-Demand Webinar

Unlock Competitive Advantage in Warranty and Service Data With Analytics

Manufacturers are sitting on a treasure trove of untapped warranty and service data. See how adding analytics changes the game.

About the webinar

Warranty and service operations have historically focused on addressing product failures or defects to appease customers. They’re rarely seen as opportunities to improve product quality, brand reputation or future service outcomes.

The tide is finally starting to turn, however. Leading manufacturers are using artificial intelligence, machine learning and real-time data streams to capture better data in larger quantities than ever. And the resulting insights and recommendations are driving significant gains in efficiency and value.

In this webinar, a panel of pros with deep industry expertise (John Deere, Ford Motor Co., Welbilt) will delve into how analytics can turn warranty and service data into measurable improvements in product quality, customer experiences and profitability.

What you'll learn:

  • How manufacturers can capitalize on these opportunities.
  • Common barriers to success with warranty analytics.
  • Which specific technologies drive innovation and growth.
  • Success stories of manufacturers using warranty analytics to create competitive advantages.

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About the Experts

Aly Pinder
Program Director, Service Innovation & Connected Products

Angie Edgington
Principal Industry Consultant

David Froning
Senior Manager, Product Management, Internet of Things Practice

Troy Heideman
Principal Business Development Specialist