Manager, Global Customer Intelligence Practice, SAS
Applying connected technologies even beyond the factory floor adds value and drives efficiency.
Even before the pandemic threw manufacturers for a loop, many struggled to contain costs and make progress on digital transformation initiatives.
Now, as customer expectations rise and the customer journey evolves, manufacturers must continue to embrace digital innovation, especially beyond the factory floor.
Join our in-house CX experts as they discuss how advanced digital technologies can create opportunities for manufacturers to customize and optimize every interaction in the customer experience.
They’ll share practical use cases that explore the progression from data to insights to action.