On-Demand Webinar

Engaging With Smart and Immersive Tech: Your Customers Are Ready – Are You?

Learn how you can make the most of new, emerging technology to start creating better customer experiences.

About the webinar

AI-powered chatbots. Location-based services. Edge computing. Smart devices. Augmented, virtual and mixed reality.

The future of customer experience is here, and things will never be the same.

New and emerging technologies offer customers more conversational, immersive and responsive experiences. And according to the Experience 2030 study, companies are bracing for this.

83% say that brands themselves must do more to embrace the technologies and understand their effects on products, services and customer engagements.

We will discuss:

  • How these technologies are employed to shape customer engagements.
  • Ways to create more meaningful, immersive and immediate personalization.
  • Key enablers including critical technologies like AI and analytics, as well as sentiment and empathy.

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About the Experts

Lisa Loftis
Principal Management Consultant - Customer Intelligence, SAS

Bojan Belovic
Principal Technical Architect - Decision Management, SAS