On-Demand Webinar

Privacy + Trust: The New Measures of CX

Want to achieve a competitive edge? Learn why being customer-centric also means being privacy-obsessed.

About the webinar

According to our global research study, Experience 2030, 73% of consumers are concerned with how brands use their personal data.

At first glance, this might seem like a risk mitigation and data compliance issue. But data privacy is much more than that. It’s a competitive differentiator and critical aspect of the customer experience (CX).

Brands need to establish a data privacy strategy and culture that aligns with business goals, fosters consumer trust and, ultimately, creates an exceptional CX.

Join us for this session as we discuss:

  • How to align privacy metrics with overall CX objectives.
  • How to measure the contribution of privacy to brand trust.
  • Data and analytics capabilities that promote privacy and transparency.

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About the Experts


Wilson Raj
Principal Product Marketing Manager, SAS


Suneel Grover
Advisory Presales Solutions Architect, SAS

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