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Compliance: General
- CFO Research Study: Converging Compliance and Performance Management
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Join SAS and CFO.com for this Webcast and learn how the latest research findings from CFO Magazine could affect your entire organization. Hear first-hand how fellow CFOs and finance executives are combating unacceptable performance surprises by expanding performance management beyond financial performance – to include customers, suppliers, the work force and the IT infrastructure. Mary Driscoll, president of CFO Enterprises, heads the panel and is joined by Lee Dittmar, principal with Deloitte Consulting, and Phil Strand, global strategist for financial intelligence and corporate compliance at SAS. They will discuss the results and implications of this study.
- Compliance Dialogues: Gap Inc. exec and others discuss compliance challenges
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Compliance Dialogues, is a series of free monthly Webcasts sponsored by Compliance Week that brings you the real-world experiences of companies and how they are dealing with compliance issues. Join us for the October Webcast, co-sponsored by SAS, which features special guests Michelle Banks, vice president and associate general counsel of corporate compliance and governance for Gap Inc., and Phil Strand, senior director for the SAS Financial Intelligence Practice.
- Real-World Applications of Risk-Based AML Monitoring
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Regulatory agencies recommend a risk-based approach to monitor for potentially suspicious activity. Join anti-money laundering experts Marc Geeting, Lisa Luisi and David Stewart to hear how leading compliance organizations have successfully implemented this anti-money laundering strategy in their daily operations.
- The Risk of Uncertainty Webcast Series: Implications for the Future
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The first in a three-part Webcast series, Implications for The Future, will explore the connotations of behavioral risk and how you can leverage it for potential growth. Hear what behavioral risk is, how to view the consequences of your actions, and how you can prevent the negative impacts. David Furlonger, Gartner Industry Analyst will introduce behavioral risk and its implications and Joel Barker, futurist and adviser to global governments will focus on “cascade” thinking, a new way of predicting the outcomes and the new opportunities that underlie your decision making.
- The Risk of Uncertainty Webcast Series: Managing Communication and Change for Positive Action
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In the third of the three-part Webcast series, Managing Communication and Change for Positive Action, you’ll be inspired by thought leaders Holger Rathgeber, co-author of Our Iceberg is Melting, and Arthur Joseph, author of Vocal Power, as they discuss managing change and effective communication, and explain how to secure positive momentum and an inspired work force.
- Thriving in the Face of Regulation
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While business regulation may be the bane of U.S. executives, most would agree that corporate governance is here to stay. How can your organization manage to thrive under regulation? In this live Webcast sponsored by SAS and Business Finance, a distinguished panel of industry thought leaders, including Arthur Levitt, former chairman of the U.S. Securities and Exchange Commission (SEC), will explore governance and compliance mistakes your company should avoid and essential policies and procedures to implement. Join us for an informative hour on the important and controversial topic of regulation.
Compliance: Anti-Money Laundering
- Real-World Applications of Risk-Based AML Monitoring
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Regulatory agencies recommend a risk-based approach to monitor for potentially suspicious activity. Join anti-money laundering experts Marc Geeting, Lisa Luisi and David Stewart to hear how leading compliance organizations have successfully implemented this anti-money laundering strategy in their daily operations.
- Trade Finance Risk Profiling: Mitigating Trade-Based Money Laundering
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Would you like to know new methods for identifying potential red flags? Listen to this webcast and discover how to arm your organization with the right tools to efficiently prevent financial system misuse while complying with laws in diverse jurisdictions.
Compliance: Basel II
- Credit Risk: Making The Most of Basel II - A Video Interview
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SAS invites you to explore how the Basel II Accord has changed the way banks approach credit risk management. Panelists Guido Ravoet, secretary general of the European Banking Federation, and Shahram Sharifi, divisional director responsible for credit risk in Lloyds TSB UK Retail Banking will discuss best practices in credit risk management, first in general terms and then with a particular focus on the success of Lloyds TSB. Other topics will include the key drivers of credit risk management, how to determine the cost benefit of Basel II compliance and the key challenges and obstacles to credit risk management.
Corporate: JMP
- Using CDISC Models to Analyze Drug Safety Data
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How do CDISC standards for global, platform-independent data enable researchers to improve medical research and related areas of healthcare? We used data sources from two pivotal studies that used similar but not identical protocols, were performed under current GCP, and whose results were published in the Journal of Neurosurgery to show how the data was shared, how the researchers uncovered data patterns interactively, and how they launched direct queries against adverse event safety data.
Corporate: BetterManagement
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Government Purchase Card Fraud, Waste and Abuse - Are the Answers Hidden Right in Front of You?
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Many government leaders are frustrated because they realize the answers they need to stop purchase card fraud rest in the information they already have; they are just not able to connect the right pieces of data and uncover hidden patterns that point to fraudulent behavior. Join a panel of experts from the US Department of Homeland Security, Deloitte and SAS for a discussion about how you can integrate, analyze and share information to address these issues.
- Sensing and Shaping Demand with Demand-Driven Forecasting: A Road to Competitive Advantage
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Do you know how to align your business model and processes to meet the true demand of your customers? How do you separate yourself from the competitive pack?
A panel of experts from Purdue University, John Deere and SAS will explain how leading companies develop an accurate, predictive view of customer demand that helps them work in step with their customers, enabling them to “pull” products through the supply chain. Hear recent research findings and find out which technologies are essential to support this “pull vs. push” model.
You will uncover new ways to pinpoint true customer demand and meet individual preferences and customizations in a cost-effective manner.
Customer Relationship Management: General
- 21st-Century Retail Merchandising and Customer Management
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Top retailers understand why it's essential to analyze the data they collect. They want to gain advanced insight and use comprehensive, accurate and forward-looking retail intelligence to win. They're competing on analytics. Are you? This Webcast explores the challenges of 21st-century retailing and how the ability to deliver strategic analytic insight can keep your organization ahead of the pack.
- Beyond the Customer Custody Challenge
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Are internal competition over customers and the fragmentation of marketing activities keeping your enterprise from achieving customer-focused excellence? This audio Web seminar will teach you how to create a unified framework for better internal collaboration so that you can create more effective marketing strategies and build strong customer relationships.
- Can You Hear Me Now?...Analytics for Call Center Excellence
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Join us for the second in a series of six live Webcasts designed to help you improve service operations. This episode will focus on how to optimize the performance of contact centers to improve operational efficiency, provide outstanding customer service, enhance customer loyalty, and increase sales and profits. Hear experts from Warranty Week, Zencos and SAS share proven best practices.
- Crack the Customer Value Code: Secure Customers and Profits for Life
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SAS and Accenture are pleased to bring you a complimentary Webcast featuring renowned thought leader Martha Rogers and other experts explaining how you can make customer value the linchpin for maximizing bottom-line results. Rogers, one of the world's leading experts on customer-based business strategies and growing customer value, will tell you how integrating customer value into your business model can improve both short- and long-term profitability – and why customer value management is the king of KPI's.
- Discover and Maximize Total Patron Value
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How do you identify your best customers and maintain their loyalty by anticipating their needs? How do you effectively manage your resources to steer campaigns and services toward customers most likely to buy? In a highly competitive entertainment industry, gaining and keeping patron loyalty can be the best predictor of success. Join us for a Webcast that explores ways to identify untapped market segments and customers; measure and predict the behavior, preferences and value of customers; and offer the right promotions to the right patrons.
- Getting it Right: Turning Customer Value into Competitive Advantage in Retail Banking
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Most retail banks have spent a decade developing and utilizing customer value metrics. But they may still be struggling with incorporating customer strategies into your product-focused environment. This video interview will infuse new thinking into your strategies for measuring and acting on customer value. Drawn from the combined thought leadership of SAS and Peppers & Rogers Group and supported by findings from their joint research study, this panel discussion reveals how you can more effectively measure, analyze and rally your organization around the concept of customer value – and use it to capture competitive advantage.
- Innovating the Customer Experience: New Rules for a New Consumer
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Join respected thought leader and author Tom Davenport and other experts for this Webcast exploring how companies are using technology and analytics to create an innovative customer experience – and gain a true competitive advantage.
- Marketing Measurement Today: Selecting your Key Marketing Metrics
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With so many marketing data points, which will really provide the insight you need to illustrate marketing payback? This webcast will help you learn how to identify and refine the right metrics to provide you with real insight into your marketing effectiveness.
- Marketing Performance Management: The Key to Accountability
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SAS and Accenture are pleased to bring you a complimentary Webcast featuring Wharton's David Reibstein and other experts discussing how you can optimize marketing accountability across your organization and gain a true competitive advantage.
- Mastering the Four Essential Elements of Conversational Marketing: Listen, Relate, Create, Aggregate
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Don’t miss this live conversation offering expert advice on marketing in the digital age. We’ll cover the crucial elements of conversational marketing, including how to effectively create engaging content and experiences; bring people and content together to build branded communities; and use technology and analytics to gain a competitive advantage. You’ll hear about real-world examples and proven case studies and will have a chance to ask questions throughout the session.
- Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage
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Tune in on November 12 to hear how SAS, the Peppers and Rogers Group and Jubelirer Research recently joined forces to study multichannel customer experience management. Our research has uncovered what’s working, what’s broken and the most important priorities for more profitable and mutually valuable customer experiences.
- Raise Your Customer IQ: Customer Champions Reveal Their Strategic Insights
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SAS and 1to1 Media invite you to watch a complimentary, on-demand Webcast featuring recent 1to1 Magazine customer champions sharing the secrets of their success. Kelly Lam, Marketing Director, BMW Canada; Brynn Palmer, Director of the Customer Experience, Charter Communications; and Kevin Cantwell, President, Big River Telephone, are the featured panelists. Tune in and find out how to unleash today's hottest new technologies on your key accounts, learn ways you can quantify the value (ROI) of customer insight, and take away win-win strategies that have netted big results with employees and partners.
- Rules to Break and Laws to Follow – An Interview with Martha Rogers
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Martha Rogers, one of the world's leading experts on customer-based business strategies and growing customer value, talks with SAS' Jeff Gilleland about her new book, Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism. Tune in and find out what "short-termism" means – and why you should avoid it at all costs; the role technology plays in allowing you to break the old rules; why the customer wields more power today than ever before, and much more.
- Strategic Service Management – Doing What CRM Was Never Designed to Do (video interview)
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After-sales parts and services are the new frontier of competitive differentiation – especially because they typically account for more than half of a company’s profits and can mean the difference between a loyal customer and a lost customer. The service chain includes a wide range of business processes, ranging from warranty, parts and pricing, call centers and field service to cross-selling, up-selling and extended service contracts, but capitalizing on services is easier said than done. Join BetterManagement and SAS for the first in a multipart Web series that will continue in 2007 to discover how to manage the transformation from a product-centered to service-centered organization so you can keep customers happy and costs down.
- Transforming Customer Needs into Enterprise Value: The Making of a Customer Champion
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1to1 Magazine's customer champions are individuals who have successfully aligned customer and corporate goals to achieve winning results. SAS and 1to1 Media invite you to watch a complimentary Webcast featuring a panel discussion with several recent 1to1 Magazine customer champions: Jonathan Huth, Vice President of Relationship Database Marketing, Scotiabank; Richard Martino, Senior Vice President, U.S. Bank; and Pete Winemiller, Vice President of Guest Relations, Seattle SuperSonics/Seattle Storm.
Customer Relationship Management: Customer Retention
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Competing on Analytics in Communications: A Framework for Profitable Customer Experience Management
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Join us for a Webcast that will teach you how to drive enterprisewide growth through the development of a comprehensive and profit-oriented customer management strategy. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Scott Radcliffe, Business Director, Communications Global Practice for SAS, and Chad Jones, Chief Service Officer of Grande Communications. They will share their expertise regarding the steps telcos must take to acquire new customers, strengthen existing customer loyalty and optimize ROI.
- Telco Churn Management: Case Studies in Combating Telco Churn Through the Use of Business Intelligence
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Join us for the first in a series of five Webcasts that will address how you can improve customer retention through customer loyalty programs, pre-emptive call center programs, customer wants and needs analysis, behavioral segmentation, and other techniques. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Rob Mattison, president of eXcellence in Telecommunication (XiT). Based on his extensive experience in the telecommunications industry, Mattison will review several creative – and successful – churn management and customer loyalty programs adopted by telcos throughout the world.
- Telco Churn Management: Indexes, Scores, Models and Report
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Join us for the fourth in a series of five Webcasts for the telecommunications industry. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Rob Mattison, president of eXcellence in Telecommunication (XiT). Based on his years of industry expertise, Mattison will provide an extensive review of the range of churn and loyalty reports, the models available and where each can be used most effectively.
- Telco Churn Management: Organizational Postures and Operational Models
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Join us for the third in a series of five Webcasts for the telecommunications industry where you’ll learn about the steps necessary to implementing successful churn management and customer loyalty programs, including organizing the programs, running them, conducting follow-ups and effectively measuring the results. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Rob Mattison, president of eXcellence in Telecommunications Consulting (XiT). Mattison will review several different loyalty postures telcos can take – including classic monopoly, retail, and zone-based and segment-management-based approaches – and assess the potential consequences of those postures.
- Telco Churn Management: Principles and Guidelines
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Join us for the second in a series of five Webcasts for the telecommunications industry. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Rob Mattison, president of eXcellence in Telecommunication (XiT). Mattison will describe how to understand and analyze customer loyalty and retention. You'll get an overview of the concepts of shopping cycles, the reasons for churn, the use of churn reason codes and the churn management maximization formula.
Customer Relationship Management: Cross-Sell/Up-Sell
- Recipe for Success: Stirring Up a Complete Predictive Analytics Process - Step 1: Ingredient Check (Preparing Your Data)
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Like a chef undertaking a culinary challenge, you are ready to create amazing things from the rich ingredients you have on hand – i.e., stores and stores of unused data. But you need a recipe to shed some light on the steps that will lead you from raw ingredients – data – to a rich array of business intelligence.
If you’re ready to learn how to take the data you have on hand and turn it into savory business insights, join us on May 31 and make sure you know what you need to get started on your predictive analytics challenge!
- Recipe for Success: Stirring Up a Complete Predictive Analytics Process - Step 2: Slicing, Dicing and Simmering (Exploration and Prep for Modeling)
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In the second installment of this new Webcast series on implementing a predictive analytics process, we’ll help you with the exploratory analysis stage that so many find frustrating and time-consuming. Tune in and you’ll come away with a time-saving, straightforward process that will streamline the “slicing, dicing and simmering” stage – leaving you with spare time to concentrate on your most complicated business problems.
- Recipe for Success: Stirring Up a Complete Predictive Analytics Process - Step 3: Bon Appétit! (Predictive Modeling and Implementation)
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You've gathered your ingredients and completed the prep work - now you're ready for the last step in implementing predictive analytics. Tune in and learn how to serve up a rich menu of information to satisfy your organization's healthy appetite for business intelligence.
- Spotlight on SAS® Model Manager
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Join us and find out how you can streamline your organization's model implementation process. We'll tell you how the latest technology makes it easy to deploy analytics into operational systems - automating the important and often tedious steps involved in the workflow of creating, managing and deploying analytical models.
Customer Relationship Management: Credit Scoring
- Credit Risk: Why You Should Develop Credit Scorecards In-House
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In the past, financial institutions acquired credit risk scorecards from a handful of credit risk vendors. Experience has shown that in-house credit risk scorecards can be developed faster, cheaper and with far more flexibility than before. This webcast discusses the main reasons behind the move towards internal scorecard development and provides some guidance on how these reasons can generate significant ROI for companies choosing to develop their scorecards inhouse.
Customer Relationship Management: Marketing Optimization
- Stop Guessing – Start Knowing: Strategies to Optimize Your Marketing Campaigns
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Ever wonder if you're spending your budget on the right campaigns, offers and customers? Ever wish you could determine the impact of your campaigns before their launch (what-if scenarios) to maximize ROI? Ever hope to know with certainty that you’re creating lasting value and affinity among your customer base? If you answered "yes" to one or more of these questions, join this informative video "conversation" with Peter Kim of Forrester and Jeff Gilleland and Brent Lever of SAS about the merits and challenges of marketing campaign optimization.
- Telco Churn Management: The ‘WAR’ Framework For Balanced Marketing Optimizing
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Join us for the final installment in a series of five Webcasts for the telecommunications industry. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Rob Mattison, president of eXcellence in Telecommunication (XiT). Tune in to this Webcast to learn how to optimize customer profitability through the WAR methodology: Wallet Share, Acquisition and Retention Optimization. You’ll gain a clearer understanding of this systematic and comprehensive collection of models, reports and prioritization rules that help you get the most from your marketing efforts.
Disease Management
- Creating Cutting-Edge Disease Management
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Are you considering all existing factors and using existing technologies to develop next generation disease management programs? Join Thad Perry, President, Health Research Corporation, Patricia Cerrito Ph.D. professor of mathematics at the University of Louisville and SAS, for this live Webcast as we discuss how existing data and text mining methodologies and analytics contribute to improving the disease management process.
Enrollment Management
- Institutional Research and SAS®:
The Right Information for the Right Decision at the Right Time
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How well institutions handle inquiries, integrate information and personalize their intelligence delivery has a significant impact on overall effectiveness. This Webcast examines the details of how Des Moines Area Community College (DMACC) in Iowa is using SAS software to understand the big picture of institutional effectiveness.
- Sustainable Learning, Engagement, and Technology
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Community colleges have new and expanded roles in education systems across the nation, as students’ needs change. In this Webcast, Mark David Milliron, PhD, President and CEO of consulting services firm Catalyze Learning International (CLI), helps you choose the right kinds of sustainable learning, engagement and technology to take learning to the next level in the changing climate.
- Technology and Techniques for Strategic Enrollment Management
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How do we find and enroll the students of tomorrow? How do we reach them, and what will they need and desire to learn? In this Webcast, Robert E. Johnson, Senior Vice President at Sinclair Community College in Dayton, OH, describes the promise, principles and practices of truly strategic enrollment management.
- The Enrollment Management and Marketing Nexus
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Too often, institutional enrollment and marketing groups are not working toward a common purpose. In this Webcast, Jim Black, PhD, President and CEO of SEM WORKS, shares the strategies, skill sets and proven methodologies essential for the collaboration of enrollment and brand champions.
Financial Intelligence: General
- A CFO's Guide to Analytics
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Chart the right BPM 2.0 strategy for your organization (and your career). This Webcast from Business Finance and SAS explores where to start, what results to expect, and how much of a proactive role should you as a CFO take in championing the use of analytics across business lines. Hear practical insights from industry thought leaders and one organization’s real-world experience.
- A CFO's Guide to Profitable Growth and Shareholder Value
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This Business Finance Influencers Webcast reveals how to chart a path to sustained growth, profitability and shareholder value. Learn insights from new BusinessWeek research and hear about best practices from finance organizations across the globe from performance management experts Jack Alexander, President of Value Advisory Group LLC, and Jonathan Hornby, Director in Worldwide Marketing for Performance Management at SAS. Discover how to identify, measure and improve key drivers of shareholder value by directly linking critical business processes to financial performance.
- BPM Revealed: The Naked Truth About Implementation
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On paper, business performance management (BPM) is one of the smartest things a company can do. Unfortunately, implementing BPM hasn’t been that simple for many companies. And ultimately, companies need to know if BPM is helping them make – or save – more money. Now you can find out what other companies have learned through their experience with BPM implementation – both the good news and the bad. Join Craig Schiff, President & CEO at BPM Partners, David Blansfield, Group Publisher and Editorial Director for Penton Media, Brett Williams, Partner with the Atlanta office of Grant Thornton and leader of the company’s Atlanta business advisory services practice and Leslie Mote, Director of Corporate Business Analysis for Verizon Business as they discuss some surprising results from research conducted by BPM and pull from real world experiences to help you understand the best practices and common pitfalls surrounding BPM implementation. This important Influencer's Webcast is sponsored by SAS and Business Finance.
- CFO Research Study: Converging Compliance and Performance Management
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Join SAS and CFO.com for this Webcast and learn how the latest research findings from CFO Magazine could affect your entire organization. Hear first-hand how fellow CFOs and finance executives are combating unacceptable performance surprises by expanding performance management beyond financial performance – to include customers, suppliers, the work force and the IT infrastructure. Mary Driscoll, president of CFO Enterprises, heads the panel and is joined by Lee Dittmar, principal with Deloitte Consulting, and Phil Strand, global strategist for financial intelligence and corporate compliance at SAS. They will discuss the results and implications of this study.
- Competing On Analytics: How to Leverage Your Data, Improve Your Business Processes and Outperform Your Competition
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A secret weapon of many top-performing companies today is analytics. Organizations such as Amazon, Harrah’s, Capital One and the Boston Red Sox have dominated their fields by employing industrial-strength analytics across a wide variety of activities. If your company isn’t competing on analytics, now is the time to take a look at how doing so can improve enterprise performance and increase your bottom line. In its widely anticipated next Influencer’s Webcast, Business Finance and SAS bring together industry experts Thomas H. Davenport and David Axson to demonstrate how you can make analytics central to strategy and transform your business processes to derive maximum value from them.
- Overcoming The Fiefdom Syndrome - A Business Finance Influencer's Webcast
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The Fiefdom Syndrome begins when – out of fear – individuals, groups or divisions seek to make themselves vital to the organization by protecting their turf or reshaping their environment to gain as much control as possible. Sound familiar? Join SAS and Business Finance for this lively discussion featuring Robert Herbold, former Microsoft COO and author of The Fiefdom Syndrome, and Jim Davis, senior vice president of SAS, the world’s largest privately held software company. Herbold and Davis will discuss the turf battles and territorial "fiefdoms" that undermine so many companies – and how to conquer this insidious problem.
- Performance Management in Government: Moving the Dials to Drive Real Results
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Join us for a Webcast that expands the discussion about performance management in government beyond a debate of definitions and instead focuses on how to implement proven strategies that work. Gary Cokins, an internationally recognized expert, speaker and author on performance management, will guide participants through an interactive discussion that will incorporate material from several of Cokins’ five books on advanced cost management and performance improvement systems.
- Requirements of a 21st Century CFO - Expert, Adviser, Leader - A Business Finance Influencer's Webcast
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As a senior financial executive, how prepared are you to meet the challenges of a complex and unpredictable business environment? Join Business Finance and SAS for this live video Webcast as leading influencers discuss key leadership challenges that finance executives face today – with special emphasis on how to capitalize on these challenges for even greater success. Our distinguished panel includes Blythe McGarvie, president of Leadership for International Finance LLC; Frank Galioto, a principal at Booz Allen Hamilton Inc. who specializes in organizational transformation, finance and corporate headquarters effectiveness, corporate planning, and performance management; and Kevin Thompson, senior vice president and chief financial officer at SAS.
- The 2006 Forbes CFO Conference - Thriving in Treacherous Times
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You can't always predict or prevent disaster. But as a leader, you can be prepared to help your company stand strong in the face of uncertainty. Great CFOs from the Forbes 2000 List of Companies share their secrets to successful financial leadership and thriving in treacherous times. Tune in to get on-demand access to highlights from the 2006 Forbes CFO Conference.
- The CFO/CIO Dynamic: How Finance and IT Can Transform Their Roles and Add Greater Value
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The roles of finance and IT have quickly become front and center in many organizations, and more then ever, these departments are feeling the squeeze to improve business performance, know all the answers before the CEO asks, and do more with fewer resources. Despite these demands, many CFOs and CIOs have made real contributions to the success of their organizations. What are the secrets to their success in today’s fast-paced, highly challenging business environment? Find out when Business Finance and SAS join forces to bring you this Webcast featuring leading experts on business transformation. Panelists will also provide explanations and solutions for problems that have prevented the upward evolution of finance and IT in many companies.
Financial Intelligence: Activity-Based Management
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Cost and Profitability Optimization
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Join us for a Webcast that will give you a clear understanding of how to focus your organization’s improvement efforts. You will hear from Peter Turney, President and CEO of Cost Technology, Jonathan Hornby, Director of Performance Management at SAS and Matthew Mitchell, Vice President and Cost Accounting Manager at First National Bank of Arizona. All have key lessons to share from many years of experience. Find out what works and which paths to avoid.
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Doing More with Less: Ten Ways to Get the Most Out of Your Resources in the Public Sector
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Doing more with less is one of the major challenges facing state and local governments today. Budgetary pressures are compounded by rising costs, increasing constituent expectations and legislative scrutiny. Join Dr. Peter Turney to learn how to use your key resources in the most efficient way possible.
- Performance Management in Government: Moving the Dials to Drive Real Results
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Join us for a Webcast that expands the discussion about performance management in government beyond a debate of definitions and instead focuses on how to implement proven strategies that work. Gary Cokins, an internationally recognized expert, speaker and author on performance management, will guide participants through an interactive discussion that will incorporate material from several of Cokins’ five books on advanced cost management and performance improvement systems.
Financial Intelligence: Financial Reporting/Planning
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Doing More with Less: Ten Ways to Get the Most Out of Your Resources in the Public Sector
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Doing more with less is one of the major challenges facing state and local governments today. Budgetary pressures are compounded by rising costs, increasing constituent expectations and legislative scrutiny. Join Dr. Peter Turney to learn how to use your key resources in the most efficient way possible.
Fraud Prevention and Detection
- Claims Fraud Prevention and Management Roundtable
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Are you up to date on the latest trends, challenges and costs affecting claims fraud? Do you know what best practices are working and why? Have you explored the market’s newest technologies and how they can augment your success? Get an insider’s take on today’s most pressing claims fraud issues by attending this live roundtable Webcast.
- Claims Fraud Prevention and Management Roundtable
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Are you up to date on the latest trends, challenges and costs affecting claims fraud? Do you know what best practices are working and why? Have you explored the market's newest technologies and how they can augment your success? Get an insider's take on today's most pressing claims fraud issues by watching this informative roundtable Webcast.
- Detecting Healthcare Fraud Through Cutting-Edge Analytics
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Current healthcare fraud detection strategies are leading to the recovery of only an estimated 10 percent of a $150 billion annual loss. Join Keynote speaker Kyle Cheek, assistant manager of the special investigations department intelligence unit for Health Care Service Corporation (HCSC), and Richard Ingraham, SAS senior industry strategist to learn how predictive modeling technology is poised to turn that statistic on its head.
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Government Purchase Card Fraud, Waste and Abuse - Are the Answers Hidden Right in Front of You?
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Many government leaders are frustrated because they realize the answers they need to stop purchase card fraud rest in the information they already have; they are just not able to connect the right pieces of data and uncover hidden patterns that point to fraudulent behavior. Join a panel of experts from the US Department of Homeland Security, Deloitte and SAS for a discussion about how you can integrate, analyze and share information to address these issues.
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Protecting Your Capital: Combating Cross Channel, Enterprise Fraud
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Fraud continues to proliferate across financial institutions, through multiple lines of business and banking channels (payments, account opening, online banking, etc.). During this live discussion and Q&A session, industry experts will identify and share best practices and ideas around the prevention, investigation and detection of possible fraudulent activities. Please join us!
- Smart or Outsmarted: How to Combat Improper Payments, Fraud, Waste and Abuse
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When it comes to fraud and improper payments, government agencies struggle against two primary culprits: criminals who seek to siphon funds from government programs and messy information systems that are vulnerable to wasteful mistakes. Join us for a Webcast that features government and industry experts who will explain how agencies outwit perpetrators of fraud, plug holes in their information systems and dramatically reduce errors and waste.
IT Management: General
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Implementing the Cost of Service and Aligning IT
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Service Level Management cannot alone align IT with the enterprise. For the Cost of Service to have strategic value, it must be used in a broader context of business strategy. This seminar will explore how the data is moved and transformed to provide Cost of Service and strategic Business Intelligence.
- In Search of IT Governance
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How do you manage IT so that it adds value to your organization and the line of business it supports? You will hear from thought leaders and implementers who are at the forefront of aligning IT with the demands of today's business. Join us for this entire series or for the individual sessions that suit your interests.
- Leading Geeks: What Every IT Organization Should Know About Aligning People, Process, and Product to Create Strategic Business Value
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Join SAS and Paul Glen, top management consultant and author of Leading Geeks, to learn how to transform from a reactive, tactical IT organization to a proactive, optimized organization. What are the tools you need to manage ambiguity and facilitate productivity in a creative work environment? Glen will address the challenges associated with motivating and retaining the knowledge workers that drive technology and provide unique insights on how geeks deliver value to the organization.
- Making IT Matter - Demonstrating Your Value to the Board
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How can IT improve an organization’s perception of its contribution and overall value? Find out when you join us for a panel discussion and demonstration featuring Fred Mapp, president of the World Congress on Information Technology 2006 and author of Mapping Information Technology…To Your Business, Daniel Minto, global head of IT Management Strategy at SAS, and distinguished CIO’s. Learn how to make IT matter in your organization.
- Optimizing the Power of IT
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Optimize. Maximize. Automate. Streamline. These words describe the demands facing IT professionals as they try to provide the highest quality service at the lowest possible cost. Successful companies understand how to leverage existing technology to get a quicker return on investments. Join SAS for a special Web seminar to take a closer look at optimizing IT through SAS IT Management Solutions - solutions that provide platform-independent and cost-effective ways to gain control of your IT resources, processes and services.
- The CFO/CIO Dynamic: How Finance and IT Can Transform Their Roles and Add Greater Value
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The roles of finance and IT have quickly become front and center in many organizations, and more then ever, these departments are feeling the squeeze to improve business performance, know all the answers before the CEO asks, and do more with fewer resources. Despite these demands, many CFOs and CIOs have made real contributions to the success of their organizations. What are the secrets to their success in today’s fast-paced, highly challenging business environment? Find out when Business Finance and SAS join forces to bring you this Webcast featuring leading experts on business transformation. Panelists will also provide explanations and solutions for problems that have prevented the upward evolution of finance and IT in many companies.
IT Management: Service Level Management
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Implementing the Cost of Service and Aligning IT
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Service Level Management cannot alone align IT with the enterprise. For the Cost of Service to have strategic value, it must be used in a broader context of business strategy. This seminar will explore how the data is moved and transformed to provide Cost of Service and strategic Business Intelligence.
- SAS® IT Service Level Management - Prove Your IT Department is Providing Value
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How can you spend less time defending your costs and service quality? Join us for an in-depth look at SAS IT Service Level Management, a comprehensive solution that enables you to collect and analyze IT performance measurements, compare them against service targets, and better align IT with business objectives.
Merchandise Intelligence
- 21st-Century Retail Merchandising and Customer Management
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Top retailers understand why it's essential to analyze the data they collect. They want to gain advanced insight and use comprehensive, accurate and forward-looking retail intelligence to win. They're competing on analytics. Are you? This Webcast explores the challenges of 21st-century retailing and how the ability to deliver strategic analytic insight can keep your organization ahead of the pack.
Performance Management
- A CFO's Guide to Analytics
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Chart the right BPM 2.0 strategy for your organization (and your career). This Webcast from Business Finance and SAS explores where to start, what results to expect, and how much of a proactive role should you as a CFO take in championing the use of analytics across business lines. Hear practical insights from industry thought leaders and one organization’s real-world experience.
- A CFO's Guide to Profitable Growth and Shareholder Value
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This Business Finance Influencers Webcast reveals how to chart a path to sustained growth, profitability and shareholder value. Learn insights from new BusinessWeek research and hear about best practices from finance organizations across the globe from performance management experts Jack Alexander, President of Value Advisory Group LLC, and Jonathan Hornby, Director in Worldwide Marketing for Performance Management at SAS. Discover how to identify, measure and improve key drivers of shareholder value by directly linking critical business processes to financial performance.
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Achieving Performance Improvement: Case Studies in Performance Management
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This webcast provides examples of how successful companies create performance improvement by making their performance management efforts meaningful, accurate and aligned.
- Are You Measuring Up? .... Secrets of Service Performance Management Revealed
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Join us for the third in a series of six Webcasts designed to help you improve service operations. This episode will focus on how to measure and track post-sales support to optimize service chain performance. Find out why experts from Warranty Week and SAS say a service performance management strategy is essential to realizing the full potential of a profit-focused, customer-centric service operation.
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Barriers, Benchmarks and Breakthroughs: Performance Improvement Benchmarking Survey Conclusions
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Discover how your peers are solving performance management issues today. Learn the scope and maturity of their performance management efforts. Understand the cultural and technology obstacles organizations face. Realize missed opportunities for performance improvement. Find out who drives, who sponsors and who is not involved in performance management initiatives.
- BPM Revealed: The Naked Truth About Implementation
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On paper, business performance management (BPM) is one of the smartest things a company can do. Unfortunately, implementing BPM hasn’t been that simple for many companies. And ultimately, companies need to know if BPM is helping them make – or save – more money. Now you can find out what other companies have learned through their experience with BPM implementation – both the good news and the bad. Join Craig Schiff, President & CEO at BPM Partners, David Blansfield, Group Publisher and Editorial Director for Penton Media, Brett Williams, Partner with the Atlanta office of Grant Thornton and leader of the company’s Atlanta business advisory services practice and Leslie Mote, Director of Corporate Business Analysis for Verizon Business as they discuss some surprising results from research conducted by BPM and pull from real world experiences to help you understand the best practices and common pitfalls surrounding BPM implementation. This important Influencer's Webcast is sponsored by SAS and Business Finance.
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Case Studies in Performance Management: A Guide From The Experts
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This interview with Tony Adkins of SAS explores the increasing demand for performance management, what it can do for your organization, and how successful companies create performance improvement.
- CFO Research Study: Converging Compliance and Performance Management
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Join SAS and CFO.com for this Webcast and learn how the latest research findings from CFO Magazine could affect your entire organization. Hear first-hand how fellow CFOs and finance executives are combating unacceptable performance surprises by expanding performance management beyond financial performance – to include customers, suppliers, the work force and the IT infrastructure. Mary Driscoll, president of CFO Enterprises, heads the panel and is joined by Lee Dittmar, principal with Deloitte Consulting, and Phil Strand, global strategist for financial intelligence and corporate compliance at SAS. They will discuss the results and implications of this study.
- Competing On Analytics: How to Leverage Your Data, Improve Your Business Processes and Outperform Your Competition
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A secret weapon of many top-performing companies today is analytics. Organizations such as Amazon, Harrah’s, Capital One and the Boston Red Sox have dominated their fields by employing industrial-strength analytics across a wide variety of activities. If your company isn’t competing on analytics, now is the time to take a look at how doing so can improve enterprise performance and increase your bottom line. In its widely anticipated next Influencer’s Webcast, Business Finance and SAS bring together industry experts Thomas H. Davenport and David Axson to demonstrate how you can make analytics central to strategy and transform your business processes to derive maximum value from them.
- Competing on Analytics - The New Science of Winning
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Learn the secret that many leading companies have already mastered. Top performers such as Amazon.com, Marriott International, Harrah's Entertainment, and Procter & Gamble achieve superior performance by using data to drive better decision making throughout their organizations every day. Join Thomas H. Davenport, analytics expert and author; Stephan Chase, Vice President of Customer Knowledge from Marriott International; and Jim Davis, Chief Marketing Officer from SAS, for a lively panel discussion on Davenport's latest groundbreaking research and best practices on how to differentiate your business with analytics - and win. Hear the inside scoop from industry leader Marriott International and how they measure customer behavior and profitability for effective marketing and product valuation for their Reward's program.
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Doing More with Less: Ten Ways to Get the Most Out of Your Resources in the Public Sector
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Doing more with less is one of the major challenges facing state and local governments today. Budgetary pressures are compounded by rising costs, increasing constituent expectations and legislative scrutiny. Join Dr. Peter Turney to learn how to use your key resources in the most efficient way possible.
- Harnessing the Power of Performance Management
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Thomas H. Davenport and your executive peers join together in this thought-provoking Webcast to discuss the results of a BusinessWeek Research Services survey and share insights and best practices on how to harness the power of performance management. Get answers to such perplexing issues as: how to identify meaningful key performance indicators (KPIs); how large and midsize companies are using performance management today; which C-level executives are most enthusiastic and which are most skeptical; and how to create a culture that supports performance management.
- Low-Cost, High-Performance BPM: Best Practices Do Pay Off
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The latest research speaks volumes: Companies with world-class business performance management (BPM) programs generate 2.4 times the three-year equity market returns, including stock price increase and dividends, of typical companies in their industries, according to a recent study by The Hackett Group. These typical companies spend twice as much on business performance management and operate with more than twice the staff, yet their initiatives fail to produce strategic results. Join SAS and Business Finance magazine for the first in their ongoing series of 2007 Influencers Webcasts to learn the best practices of top-performing companies that are spending less than half the average on business performance management but getting twice the bang for their buck.
- Marketing Performance Management: The Key to Accountability
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SAS and Accenture are pleased to bring you a complimentary Webcast featuring Wharton's David Reibstein and other experts discussing how you can optimize marketing accountability across your organization and gain a true competitive advantage.
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Modernizing Operations with Performance Management: U.S. Coast Guard’s Award-Winning Strategy and Business Intelligence (BI) Solution
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The U.S. Coast Guard Integrated Deepwater System (IDS) Program is a critical multiyear, multibillion dollar program to modernize and replace the Coast Guard’s aging ships and aircraft, and improve command, control and logistics systems. In this Webcast, you'll learn the steps a performance-based acquisition used to develop a measurement system that supports all phases of the acquisition; the software best practices used by the Deepwater Program; and how web-enabled analytics can take the balanced scorecard to the level of business intelligence for an organization.
- Performance Management: Making It Work - An Interview with Gary Cokins
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Performance Management. In our acronym centric world you may have heard it called by a number of different names - BPM, EPM, or CPM. No matter what we call performance management, there is no confusion when it comes to the impact it can have on an organisation. This Webcast explores the subtleties of performance management, why there's increasing demand for it and what it can do for your organisation. In this Webcast you will discover how effective execution of your performance management strategy can actually benefit of your organisation. You will also learn to read the signs that indicate that your organisation is ready to implement a performance management strategy. The Webcast also explores performance management issues unique to Australia and New Zealand and some basics about performance management. Is there a difference between BPM, EPM and CPM? What is driving the increasing demand for performance management today and how to get started?
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Performance Management 2.0: Broader or Better? (Part 1 of 2)
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Performance Management 2.0 is being referenced by some IT research firms as an advance over Performance Management 1.0. Does PM 2.0 simply mean it is broader and more inclusive than the PM 1.0 traditional view of being simply a CFO-driven initiative of financial reporting, budgeting and dashboard dials? Or is PM 2.0 something better with more powerful benefits? Does PM 2.0 also integrate methodologies such as balanced scorecards, strategy maps, budgets, activity-based costing (ABC), forecasts, customer relationship management and resource capacity planning?
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Performance Management 2.0: Why So Slow to be Adopted? (Part 2 of 2)
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This Webcast, the second in a two-part Webcast series, is presented by Gary Cokins, an internationally recognized practitioner and author. Cokins will describe what slows down the adoption rate of both Performance Management 1.0 and 2.0, and explain lessons learned that differentiate successful from unsuccessful implementations of Performance Management.
- Performance Management in Government: Moving the Dials to Drive Real Results
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Join us for a Webcast that expands the discussion about performance management in government beyond a debate of definitions and instead focuses on how to implement proven strategies that work. Gary Cokins, an internationally recognized expert, speaker and author on performance management, will guide participants through an interactive discussion that will incorporate material from several of Cokins’ five books on advanced cost management and performance improvement systems.
- Predictive Performance Management
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Are you achieving the same level of performance as your competitors? Chances are they've coupled today's analytic technologies with their current performance management tools for enhanced alignment and visibility. Learn what it takes to practice predictive performance management by viewing this informative Webcast. We'll show you how easy it is to get in and stay ahead of the game.
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Removing the Confusion about Performance Management with Straight Talk
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There is confusion and ambiguity about what performance management is. This webcast is presented by Gary Cokins, an internationally recognized practitioner and author. Rather than debate what performance management is, Gary discusses what it does. Gary also explains eight forces that have produced the recent interest in performance management. A major force is the pressures on CEOs and executive managers to not only formulate an effective strategy, but, more importantly, to execute it.
- SAS® Intelligence Solutions for Education: SAS® Strategic Performance Management
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K-12 leaders need to be able to understand the performance of a school or district with one glance. They need to know that students, teachers and administrators are all moving in step with their vision for the future. In this Webcast, you'll learn how SAS Strategic Performance Management helps schools and districts not just manage performance, but also improve it.
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Solving the Program Performance Puzzle: The Business Intelligence Link
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The multitude of options intended to help government agencies focus on performance initiatives – scorecards, activity-based costing, performance management solutions, and others – often results in a puzzling array of pieces that leave the even the most astute leaders asking, “How do these all fit together and support the end goals of our programs?” Anne Armstrong, Publisher of Federal Computer Week, leads an interactive discussion with government and industry experts to explore how agencies can use business intelligence solutions to help integrate approaches to program performance to provide instant value to both agencies and the oversight community.
- The Path to Predictability: How Integrating Advanced Analytics Is Empowering Performance Management
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When you add analytics to your performance management initiative, predicting the future and making better decisions to influence the best possible outcome can become key competitive strategies for your business. Join SAS and Business Finance for the second in their ongoing series of 2007 Influencers Webcasts to learn about predictive performance management and hear details on how to make analytics core to your performance management strategy.
- The Risk of Uncertainty Webcast Series: Coming to Grips with Innovation and People
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In the second of the three-part Webcast series, Coming to Grips with Innovation and People, don’t miss the opportunity to hear from Geoffrey Moore, author of Crossing the Chasm and Dealing with Darwin, and Michael O’Connor, co-author of Managing by Values and The Leader Within, as they explore the subtleties of managing innovation and people.
- The Risk of Uncertainty Webcast Series: Implications for the Future
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The first in a three-part Webcast series, Implications for The Future, will explore the connotations of behavioral risk and how you can leverage it for potential growth. Hear what behavioral risk is, how to view the consequences of your actions, and how you can prevent the negative impacts. David Furlonger, Gartner Industry Analyst will introduce behavioral risk and its implications and Joel Barker, futurist and adviser to global governments will focus on “cascade” thinking, a new way of predicting the outcomes and the new opportunities that underlie your decision making.
- The Risk of Uncertainty Webcast Series: Managing Communication and Change for Positive Action
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In the third of the three-part Webcast series, Managing Communication and Change for Positive Action, you’ll be inspired by thought leaders Holger Rathgeber, co-author of Our Iceberg is Melting, and Arthur Joseph, author of Vocal Power, as they discuss managing change and effective communication, and explain how to secure positive momentum and an inspired work force.
Profitability Management
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Cost and Profitability Optimization
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Join us for a Webcast that will give you a clear understanding of how to focus your organization’s improvement efforts. You will hear from Peter Turney, President and CEO of Cost Technology, Jonathan Hornby, Director of Performance Management at SAS and Matthew Mitchell, Vice President and Cost Accounting Manager at First National Bank of Arizona. All have key lessons to share from many years of experience. Find out what works and which paths to avoid.
- Reliable Profitability Management Drives Bank Innovation and Excellence
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Accurate profitability and predictive performance management are the keys to organic growth. Yet, many organizations still combine flawed information from traditional costing systems with other financial and operational data to generate customer and product reports. View this on-demand Webcast to help drive your bank's innovation and excellence with new views on profitability, predictive behavior analysis, value/pricing optimization and more.
Risk Management: General
- Achieving Breakthrough Value with a Risk Management Platform
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View this webcast to learn how risk management platform and high-performance computing from SAS can help you to track, defend and improve your risk methodologies.
- Credit Risk: Why You Should Develop Credit Scorecards In-House
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In the past, financial institutions acquired credit risk scorecards from a handful of credit risk vendors. Experience has shown that in-house credit risk scorecards can be developed faster, cheaper and with far more flexibility than before. This webcast discusses the main reasons behind the move towards internal scorecard development and provides some guidance on how these reasons can generate significant ROI for companies choosing to develop their scorecards inhouse.
- The CFO/CIO Dynamic: How Finance and IT Can Transform Their Roles and Add Greater Value
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The roles of finance and IT have quickly become front and center in many organizations, and more then ever, these departments are feeling the squeeze to improve business performance, know all the answers before the CEO asks, and do more with fewer resources. Despite these demands, many CFOs and CIOs have made real contributions to the success of their organizations. What are the secrets to their success in today’s fast-paced, highly challenging business environment? Find out when Business Finance and SAS join forces to bring you this Webcast featuring leading experts on business transformation. Panelists will also provide explanations and solutions for problems that have prevented the upward evolution of finance and IT in many companies.
- The Risk of Uncertainty Webcast Series: Coming to Grips with Innovation and People
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In the second of the three-part Webcast series, Coming to Grips with Innovation and People, don’t miss the opportunity to hear from Geoffrey Moore, author of Crossing the Chasm and Dealing with Darwin, and Michael O’Connor, co-author of Managing by Values and The Leader Within, as they explore the subtleties of managing innovation and people.
- The Risk of Uncertainty Webcast Series: Implications for the Future
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The first in a three-part Webcast series, Implications for The Future, will explore the connotations of behavioral risk and how you can leverage it for potential growth. Hear what behavioral risk is, how to view the consequences of your actions, and how you can prevent the negative impacts. David Furlonger, Gartner Industry Analyst will introduce behavioral risk and its implications and Joel Barker, futurist and adviser to global governments will focus on “cascade” thinking, a new way of predicting the outcomes and the new opportunities that underlie your decision making.
- The Risk of Uncertainty Webcast Series: Managing Communication and Change for Positive Action
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In the third of the three-part Webcast series, Managing Communication and Change for Positive Action, you’ll be inspired by thought leaders Holger Rathgeber, co-author of Our Iceberg is Melting, and Arthur Joseph, author of Vocal Power, as they discuss managing change and effective communication, and explain how to secure positive momentum and an inspired work force.
- Trade Finance Risk Profiling: Mitigating Trade-Based Money Laundering
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Would you like to know new methods for identifying potential red flags? Listen to this webcast and discover how to arm your organization with the right tools to efficiently prevent financial system misuse while complying with laws in diverse jurisdictions.
Risk Management: Credit Risk Management
- Better Management of Credit Risk: A Guide for Mid-Tier Banks, Credit Unions and Lenders
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Have you harnessed the power of automated, proactive credit risk management? Learn how to improve decision making and accurately forecast risk exposure by viewing this broadcast now. Panelists from the mid-tier banking, credit union and lending sectors demonstrate just how easy it is to integrate and optimize your existing credit risk processes.
- Credit Risk: Making The Most of Basel II - A Video Interview
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SAS invites you to explore how the Basel II Accord has changed the way banks approach credit risk management. Panelists Guido Ravoet, secretary general of the European Banking Federation, and Shahram Sharifi, divisional director responsible for credit risk in Lloyds TSB UK Retail Banking will discuss best practices in credit risk management, first in general terms and then with a particular focus on the success of Lloyds TSB. Other topics will include the key drivers of credit risk management, how to determine the cost benefit of Basel II compliance and the key challenges and obstacles to credit risk management.
- Credit Risk: Why You Should Develop Credit Scorecards In-House
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In the past, financial institutions acquired credit risk scorecards from a handful of credit risk vendors. Experience has shown that in-house credit risk scorecards can be developed faster, cheaper and with far more flexibility than before. This webcast discusses the main reasons behind the move towards internal scorecard development and provides some guidance on how these reasons can generate significant ROI for companies choosing to develop their scorecards inhouse.
Service Intelligence: General
- Can You Hear Me Now?...Analytics for Call Center Excellence
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Join us for the second in a series of six live Webcasts designed to help you improve service operations. This episode will focus on how to optimize the performance of contact centers to improve operational efficiency, provide outstanding customer service, enhance customer loyalty, and increase sales and profits. Hear experts from Warranty Week, Zencos and SAS share proven best practices.
- Supply Chain Outlook – From the Rearview Mirror to New Horizons
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Do you know how your supply chain will stack up against the competition in 2008? Join Eric Arnum, Editor of Warranty Week, and an industry expert from SAS for a look ahead at the business characteristics and technologies that will separate good supply chains from great ones this year. Arnum will present a retrospective of supply chain activities and issues in 2007 and a prospectus of the manufacturing industry in 2008. Some of the topics under discussion will include demand planning and forecasting, supply risk, warranty management, service excellence and customer service.
- Turning the Corner with Smart Service Chains
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Join a panel of industry experts from Qualcomm, Gardner Denver and SAS to explore a major transition taking place in the post-production service chain – smart service chains.
You will learn how smart services technologies allow companies to anticipate the future actions they need to take to make sure customers are more than satisfied – they are delighted and become vigorous advocates of the products they buy.
Panelists will discuss how these technologies can help you address quality issues early so that you do not have to confront additional problems and customer dissatisfaction later in the service life cycle. They will also describe how to enable predictive maintenance during the post-production phase.
Service Intelligence: Service Operations Optimization
- Can You Hear Me Now?...Analytics for Call Center Excellence
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Join us for the second in a series of six live Webcasts designed to help you improve service operations. This episode will focus on how to optimize the performance of contact centers to improve operational efficiency, provide outstanding customer service, enhance customer loyalty, and increase sales and profits. Hear experts from Warranty Week, Zencos and SAS share proven best practices.
Service Intelligence: Warranty Analysis
- Brother, Can You Spare a Part – Meet Targeted Customer Service Levels and Lower Inventory Costs
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Join us for the first in a series of six live Webcasts designed to help you improve service operations for 2007. Hear experts from Warranty Week, the US Coast Guard and SAS share proven ways to optimize service parts inventory and profitability, reduce costs and improve customer satisfaction.
- Buyer Beware! The Difference Between Warranty Reporting and Analytics
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Join SAS and BetterManagement.com for a complimentary Webcast that will examine the pitfalls of buying into the wrong warranty management solutions. You’ll also gain insights into how you can tap the full business value of your warranty management program. Eric Arnum, Editor of Warranty Week, will lead a panel of warranty experts to describe how a robust warranty management program – fueled by analytics – can help you reduce costs, increase profits, improve customer satisfaction and much more! Joining Arnum in the discussion will be John Kerr, General Manager of Global Quality Systems for Whirlpool Corp., and David Froning, Product Manager for warranty solutions at SAS.
- Demystifying Forecasting: Can You Handle the Truth?
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Join BetterManagement.com and SAS for the fourth in a series of six live Webcasts designed to help you improve service operations. This episode will focus on why accurate forecasting and planning have become critical differentiators between good companies and great ones. Experts from the University of Tennessee, Campbell Soup Company and SAS will explain the results various companies have achieved by using advanced demand and consensus forecasting technologies in their enterprises.
- Making Warranties Work for You: An Insider’s Look at the State of the Warranty Industry
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Join us for the first in a series of four live Webcasts examining the opportunities and challenges of warranty and service management. Presented by BetterManagement.com and co-sponsored by SAS, this complimentary Webcast features Eric Arnum, editor of Warranty Week. Arnum will discuss the evolution of warranty products and examine where they might be going next. From the automotive industry to high-tech to the home, Arnum will help you understand the many facets of product warranties and how you can best use this information to your advantage. He’ll review the past year in the warranty industry, examine current events and trends, and explore the possibilities and challenges that lie ahead. Register today for the first in this informative series of Webcasts, and start making your warranties work for you!
- Making Warranties Work for You: The Hidden Value of Warranty Data
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Join us for the second in a series of four live Webcasts examining how you can make full use of your warranty data to add value to your company. Presented by BetterManagement.com and co-sponsored by SAS, this complimentary Webcast features Eric Arnum, editor of Warranty Week, and Fred Schenkelberg, technical director and lead reliability engineer for Ops A La Carte, a consultancy focusing on reliability engineering and management. Together, they bring extensive real-world knowledge of the warranty field. Tune in to learn how you can improve product and service quality; reduce production and after-market costs; increase customer satisfaction; and establish cost-effective reliability and warranty levels. Register now for this thought-provoking discussion and learn how to maximize the knowledge you can get out of your warranty data!
- Making Warranties Work for You: The Secrets of Successful Early Warning Strategies
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Join us for the third in a series of four live Webcasts examining how you can make full use of your warranty data. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Eric Arnum, editor of Warranty Week; William Meeker, professor of statistics at Iowa State University; Laura Madison, quality warranty data manager for General Motors; and David Froning, product manager of SAS Warranty Analysis. Tune in to learn about the various uses of early warning systems, how to detect emerging issues earlier and how to uncover unexpected failure modes in field operations. You’ll come away with a clear understanding of the financial and operational benefits your company will gain from a comprehensive early warning program.
- Making Warranties Work for You: Using the Warranty Value Chain to Connect Warranty Management from End to End
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Join us for the final in a series of four live Webcasts examining how you can make full use of your warranty data. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Eric Arnum, editor of Warranty Week, and Olli Patrikainen, senior manager in Accenture’s Consumer and Industrial Products Practice. Tune in to learn how you can maximize your return on all the components of your warranty value chain – from product development to claims management to business process reengineering to field service to early warning. You’ll walk away with clear ways to optimize your warranty value chain so you can build a more efficient and profitable business through increased perceived product value and enhanced customer satisfaction.
- Mining Text for Golden Service – What Value Glimmers Below the Surface?
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Join us for the fifth in a series of six live Webcasts designed to help you improve service operations. Hear experts from Warranty Week, Accenture and SAS share proven ways to integrate text mining with other forms of analysis across the service chain. You will learn how this approach enhances your ability to make decisions about critical business areas like warranty management, call centers and field service.
- Rightsizing Your Accruals: Transforming Lazy Capital into Working Capital
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In 2005, approximately 800 corporations were required to report warranty accruals in accordance with SEC regulations. For the majority of these companies, developing accrual estimates is a time-consuming, manual process that yields inaccurate estimates of future warranty claims. These faulty estimates typically lead to over-funding the account, which leaves capital sitting around -- otherwise known as "lazy capital." On the other hand, inaccuracy can also lead to under-funded accounts that may result in a financial crisis to adjust the accounts. Join BetterManagement.com and SAS to hear case studies that quantify the impact automation and sophisticated modeling have on the bottom line by transforming lazy capital into working capital. You'll even hear how one company decreased its error rate from 26 percent to less than 1 percent.
- SAS® Warranty Analysis Webcast
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Learn how you can benefit directly from the latest version of SAS® Warranty Analysis. With five years of proven results in more than a dozen major manufacturing organizations, the solution includes new improvements to help you identify root causes faster than ever.
- The Impact of Warranties: Profits, Performance & Process
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Join us for the first in a series of four live Webcasts designed to provide you with the information you need to jump-start your warranty strategies for 2006. Tune in with industry expert Eric Arnum, editor of Warranty Week, for an insightful discussion on a variety of important issues affecting the warranty market in the new year. Learn what to expect from the entry of large discount retailers into the extended warranty market, how rising warranty costs in the automotive sector will affect you, and much more.
Service Intelligence: Service Parts Optimization
- Brother, Can You Spare a Part – Meet Targeted Customer Service Levels and Lower Inventory Costs
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Join us for the first in a series of six live Webcasts designed to help you improve service operations for 2007. Hear experts from Warranty Week, the US Coast Guard and SAS share proven ways to optimize service parts inventory and profitability, reduce costs and improve customer satisfaction.
Supplier Intelligence: General
- Stop Drowning in Data: A strategic sourcing Web series – Beyond simply treading water: Why procurement data quality matters
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Sponsored by SAS and presented by BetterManagement.com, this Web seminar will provide insight into the critical role data quality plays in helping you develop a vision of how to become a strategic sourcing organization. The guest speaker will be Pierre Mitchell, vice president of AMR Research.
- Stop Drowning in Data: A strategic sourcing Web series – The data quality lifeline: A practical approach to strategic sourcing
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Sponsored by SAS in association with Accenture, this Web seminar will bring together procurement leaders to discuss the steps to becoming a strategic sourcing organization and the technology solutions that can help you achieve your goals. Guest speakers include Dennie Norman of SAS, Bennie Osth of ABB and Accenture's Chris Brousseau.
Supplier Intelligence: Sourcing Data Quality
- Stop Drowning in Data:
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