The turmoil organizations face today is unprecedented. Now more than ever, better decisions are critical to an organization’s long-term success. Join today’s top thought leaders Thomas H. Davenport and Thornton May and 1-800-FLOWERS.COM President Chris McCann to discover why business analytics is the best way to meet the challenges of a volatile economy, regulations, talent shortages and increased competition.

Learn how to easily gain profitable data mining results in less time and improve accuracy and usefulness of analytical models during this Webinar. You’ll find out how to deliver precise and confident results, manage and improve model performance, and derive and share insights to improve the quality and precision of your decisions.

Tune in to this Webinar to find out how to improve key data areas through data quality profiling and provide decision makers with trustworthy information. You’ll learn how to apply analytics to your reliable, high-quality data and come away with insights that optimize your organization’s decision-making capabilities.

Tune in to this Webinar to find out how data quality can improve business performance. You’ll learn how to improve key data areas by performing data quality profiling and data collection through closed-loop monitoring, and how to address data quality as a process to derive value and drive continuous improvement.

Tune in to this Webinar to find out how data quality influences the effectiveness of predictive analytics and forecasting. You’ll learn how to go beyond name and address matching to realize the potential of numerical data quality, how to overcome insufficient yet relevant data from your predictive and forecasting models, and how to drive data acquisition and generation processes for future modeling and forecasting use.

Microsoft Office is ubiquitous and here to stay, so tune in to this Webinar to find out how you can transform the Microsoft Office applications from a tactical offering to one that is strategic. By combining the power of SAS^® Business Analytics with Microsoft Office you will be able to easily access data from any operational system without IT intervention, automate spreadsheets and PowerPoint decks, and save time and money by reducing redundancy and improving productivity.

Please join us for a special live Webinar detailing how SAS Analytics Pro and SAS Visual Data Discovery can improve your decision making via a point-and-click interface and rich, interactive analytic visualizations.

Join SAS and CFO.com for this Webcast and learn how the latest research findings from CFO Magazine could affect your entire organization. Hear first-hand how fellow CFOs and finance executives are combating unacceptable performance surprises by expanding performance management beyond financial performance – to include customers, suppliers, the work force and the IT infrastructure. Mary Driscoll, president of CFO Enterprises, heads the panel and is joined by Lee Dittmar, principal with Deloitte Consulting, and Phil Strand, global strategist for financial intelligence and corporate compliance at SAS. They will discuss the results and implications of this study.

Regulatory agencies recommend a risk-based approach to monitor for potentially suspicious activity. Join anti-money laundering experts Marc Geeting, Lisa Luisi and David Stewart to hear how leading compliance organizations have successfully implemented this anti-money laundering strategy in their daily operations.

The first in a three-part Webcast series, Implications for The Future, will explore the connotations of behavioral risk and how you can leverage it for potential growth. Hear what behavioral risk is, how to view the consequences of your actions, and how you can prevent the negative impacts. David Furlonger, Gartner Industry Analyst will introduce behavioral risk and its implications and Joel Barker, futurist and adviser to global governments will focus on “cascade” thinking, a new way of predicting the outcomes and the new opportunities that underlie your decision making.

Regulatory agencies recommend a risk-based approach to monitor for potentially suspicious activity. Join anti-money laundering experts Marc Geeting, Lisa Luisi and David Stewart to hear how leading compliance organizations have successfully implemented this anti-money laundering strategy in their daily operations.

SAS invites you to explore how the Basel II Accord has changed the way banks approach credit risk management. Panelists Guido Ravoet, secretary general of the European Banking Federation, and Shahram Sharifi, divisional director responsible for credit risk in Lloyds TSB UK Retail Banking will discuss best practices in credit risk management, first in general terms and then with a particular focus on the success of Lloyds TSB. Other topics will include the key drivers of credit risk management, how to determine the cost benefit of Basel II compliance and the key challenges and obstacles to credit risk management.

Many government leaders are frustrated because they realize the answers they need to stop purchase card fraud rest in the information they already have; they are just not able to connect the right pieces of data and uncover hidden patterns that point to fraudulent behavior. Join a panel of experts from the US Department of Homeland Security, Deloitte and SAS for a discussion about how you can integrate, analyze and share information to address these issues.

How do CDISC standards for global, platform-independent data enable researchers to improve medical research and related areas of healthcare?  We used data sources from two pivotal studies that used similar but not identical protocols, were performed under current GCP, and whose results were published in the Journal of Neurosurgery to show how the data was shared, how the researchers uncovered data patterns interactively, and how they launched direct queries against adverse event safety data.

Top retailers understand why it's essential to analyze the data they collect. They want to gain advanced insight and use comprehensive, accurate and forward-looking retail intelligence to win. They're competing on analytics. Are you? This Webcast explores the challenges of 21st-century retailing and how the ability to deliver strategic analytic insight can keep your organization ahead of the pack.

Are internal competition over customers and the fragmentation of marketing activities keeping your enterprise from achieving customer-focused excellence? This audio Web seminar will teach you how to create a unified framework for better internal collaboration so that you can create more effective marketing strategies and build strong customer relationships.

Join us for the second in a series of six live Webcasts designed to help you improve service operations. This episode will focus on how to optimize the performance of contact centers to improve operational efficiency, provide outstanding customer service, enhance customer loyalty, and increase sales and profits. Hear experts from Warranty Week, Zencos and SAS share proven best practices.

SAS and Accenture are pleased to bring you a complimentary Webcast featuring renowned thought leader Martha Rogers and other experts explaining how you can make customer value the linchpin for maximizing bottom-line results. Rogers, one of the world's leading experts on customer-based business strategies and growing customer value, will tell you how integrating customer value into your business model can improve both short- and long-term profitability – and why customer value management is the king of KPI's.

How do you identify your best customers and maintain their loyalty by anticipating their needs? How do you effectively manage your resources to steer campaigns and services toward customers most likely to buy? In a highly competitive entertainment industry, gaining and keeping patron loyalty can be the best predictor of success. Join us for a Webcast that explores ways to identify untapped market segments and customers; measure and predict the behavior, preferences and value of customers; and offer the right promotions to the right patrons.

Aggregating and analyzing customer intelligence can provide incredible insight into customer behaviors and identify opportunities for profitable growth. This webinar will concentrate on techniques for understanding purchasing and relationship patterns and trends for behavior-based marketing segments.

This webinar will map out how customer intelligence should accumulate from the very beginning of the marketing process when acquiring new prospects and continue through the customer relationship. This intelligence includes not just demographic and purchase pattern information but data on the marketing and sales contacts and responses – an area that research has shown to be lacking for most marketing organizations.

In this webinar, you will learn how good customer intelligence supports more precise planning as well as insight that drives customer-centric strategies. Customer intelligence can help align targeting between acquisition, retention, and cross-sell marketing initiatives, making it possible to truly maximize customer lifetime value. With increased efficiencies, you can allocate more marketing investment into the right customer segments and can earn a greater share of profitable sales, creating a significant competitive advantage.

Most retail banks have spent a decade developing and utilizing customer value metrics. But they may still be struggling with incorporating customer strategies into your product-focused environment. This video interview will infuse new thinking into your strategies for measuring and acting on customer value. Drawn from the combined thought leadership of SAS and Peppers & Rogers Group and supported by findings from their joint research study, this panel discussion reveals how you can more effectively measure, analyze and rally your organization around the concept of customer value – and use it to capture competitive advantage.

Tony Adkins, SAS Performance Management Product Manager, explores how to achieve a complete customer view and how new technologies can enable you to segment and profile customers based on profitability, bringing about positive change. Grounds for Conversation is a unique series of 15-minute conversations about how you can build closer and more productive relationships with your customers.

Retha Keyser, SAS Customer Intelligence Product Manager, shares her thoughts on how the best thing you can do is to provide employees access to less (you read that right: less!), but better information. She connects the dots between collecting and cleaning, storing and segmenting, analyzing customer data and the positive benefits of enhancing the customer experience. Grounds for Conversation is a unique series of 15-minute conversations about how you can build closer and more productive relationships with your customers.

Data quality expert Dan Soceanu, DataFlux Product Marketing  Manager, explores how organizations can improve enterprisewide customer data access, integration and quality. Grounds for Conversation is a unique series of 15-minute conversations about how you can build closer and more productive relationships with your customers.

Tonya Balan, SAS Analytics Product Manager, brings her insights on how you can use predictive analytics to know your customers' next steps. Learn how an organization can drive value by focusing less on historical data and more on answering forward-looking questions. Grounds for Conversation is a unique series of 15-minute conversations about how you can build closer and more productive relationships with your customers.

Mark Chaves, SAS Customer Intelligence Product Manager, explores how you can optimize your marketing ROI, including how to establish marketing metrics to measure indicators that will help you achieve your goals. Grounds for Conversation is a unique series of 15-minute conversations about how you can build closer and more productive relationships with your customers.

Michele Eggers, SAS Customer Intelligence Systems Engineer Manager, addresses having a complete view of the enterprise by enabling a strong integrated marketing platform that facilitates growth based on a standardized system of reporting and analysis. Grounds for Conversation is a unique series of 15-minute conversations about how you can build closer and more productive relationships with your customers.

In the past, financial institutions acquired credit risk scorecards from a handful of credit risk vendors. Experience has shown that in-house credit risk scorecards can be developed faster, cheaper and with far more flexibility than before. This webcast discusses the main reasons behind the move towards internal scorecard development and provides some guidance on how these reasons can generate significant ROI for companies choosing to develop their scorecards inhouse.  

Like a chef undertaking a culinary challenge, you are ready to create amazing things from the rich ingredients you have on hand – i.e., stores and stores of unused data. But you need a recipe to shed some light on the steps that will lead you from raw ingredients – data – to a rich array of business intelligence.

If you’re ready to learn how to take the data you have on hand and turn it into savory business insights, join us on May 31 and make sure you know what you need to get started on your predictive analytics challenge!

In the second installment of this new Webcast series on implementing a predictive analytics process, we’ll help you with the exploratory analysis stage that so many find frustrating and time-consuming. Tune in and you’ll come away with a time-saving, straightforward process that will streamline the “slicing, dicing and simmering” stage – leaving you with spare time to concentrate on your most complicated business problems.

View the second Webcast in the Smarter Marketing series to hear from the experts on how to do more with less by harnessing the power of online analytics.

Join us for a Webcast that will teach you how to drive enterprisewide growth through the development of a comprehensive and profit-oriented customer management strategy. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Scott Radcliffe, Business Director, Communications Global Practice for SAS, and Chad Jones, Chief Service Officer of Grande Communications. They will share their expertise regarding the steps telcos must take to acquire new customers, strengthen existing customer loyalty and optimize ROI.

Join us for the first in a series of five Webcasts that will address how you can improve customer retention through customer loyalty programs, pre-emptive call center programs, customer wants and needs analysis, behavioral segmentation, and other techniques. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Rob Mattison, president of eXcellence in Telecommunication (XiT). Based on his extensive experience in the telecommunications industry, Mattison will review several creative – and successful – churn management and customer loyalty programs adopted by telcos throughout the world.

Join us for the fourth in a series of five Webcasts for the telecommunications industry. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Rob Mattison, president of eXcellence in Telecommunication (XiT). Based on his years of industry expertise, Mattison will provide an extensive review of the range of churn and loyalty reports, the models available and where each can be used most effectively.

This seven-minute software demonstration provides a walk-through of the SAS OnDemand:  Campaign Management solution. You will see how easy it is to identify and understand who your best customers are, determine which customers are likely to leave, create marketing tests to see which offers and promotions work best, and track which campaigns make money.

Tune in as we discuss a comprehensive contact policy that enables you to manage customer communication to eliminate uncoordinated and conflicting offers – the key to building trust with your customers.

Managing collections is a complex and intense process, facing challenges of rising default rates and changes in customer profiles and operating models. Optimization analytics can have a dramatic positive effect on the collections process, resulting in increased profitability and ROI.

Join us to explore a strategic approach to allocating the marketing budget across all media and anticipate the economic outcome of campaigns.

Join us for to discover how SAS® OnDemand for K-12 will help you confidently make decisions and become more data driven without additional investments in hardware or personnel. Hear how one superintendent uses this hosted solution in his district to quickly analyze data, improve reporting, spot trends in enrollment and cut unnecessary costs.

Are you considering all existing factors and using existing technologies to develop next generation disease management programs? Join Thad Perry, President, Health Research Corporation, Patricia Cerrito Ph.D. professor of mathematics at the University of Louisville and SAS, for this live Webcast as we discuss how existing data and text mining methodologies and analytics contribute to improving the disease management process.

How well institutions handle inquiries, integrate information and personalize their intelligence delivery has a significant impact on overall effectiveness. This Webcast examines the details of how Des Moines Area Community College (DMACC) in Iowa is using SAS software to understand the big picture of institutional effectiveness.

Community colleges have new and expanded roles in education systems across the nation, as students’ needs change. In this Webcast, Mark David Milliron, PhD, President and CEO of consulting services firm Catalyze Learning International (CLI), helps you choose the right kinds of sustainable learning, engagement and technology to take learning to the next level in the changing climate.

Chart the right BPM 2.0 strategy for your organization (and your career). This Webcast from Business Finance and SAS explores where to start, what results to expect, and how much of a proactive role should you as a CFO take in championing the use of analytics across business lines. Hear practical insights from industry thought leaders and one organization’s real-world experience.

This Business Finance Influencers Webcast reveals how to chart a path to sustained growth, profitability and shareholder value. Learn insights from new BusinessWeek research and hear about best practices from finance organizations across the globe from performance management experts Jack Alexander, President of Value Advisory Group LLC, and Jonathan Hornby, Director in Worldwide Marketing for Performance Management at SAS. Discover how to identify, measure and improve key drivers of shareholder value by directly linking critical business processes to financial performance.

How effective was your 2008 plan at predicting results and allocating and prioritizing resources? Join industry experts as they share a better approach to planning and managing your business when risk and volatility, rather than steady-state growth, are the key drivers of profitability and success.

On paper, business performance management (BPM) is one of the smartest things a company can do. Unfortunately, implementing BPM hasn’t been that simple for many companies. And ultimately, companies need to know if BPM is helping them make – or save – more money. Now you can find out what other companies have learned through their experience with BPM implementation – both the good news and the bad. Join Craig Schiff, President & CEO at BPM Partners, David Blansfield, Group Publisher and Editorial Director for Penton Media, Brett Williams, Partner with the Atlanta office of Grant Thornton and leader of the company’s Atlanta business advisory services practice and Leslie Mote, Director of Corporate Business Analysis for Verizon Business as they discuss some surprising results from research conducted by BPM and pull from real world experiences to help you understand the best practices and common pitfalls surrounding BPM implementation. This important Influencer's Webcast is sponsored by SAS and Business Finance.

Join SAS and CFO.com for this Webcast and learn how the latest research findings from CFO Magazine could affect your entire organization. Hear first-hand how fellow CFOs and finance executives are combating unacceptable performance surprises by expanding performance management beyond financial performance – to include customers, suppliers, the work force and the IT infrastructure. Mary Driscoll, president of CFO Enterprises, heads the panel and is joined by Lee Dittmar, principal with Deloitte Consulting, and Phil Strand, global strategist for financial intelligence and corporate compliance at SAS. They will discuss the results and implications of this study.

A secret weapon of many top-performing companies today is analytics. Organizations such as Amazon, Harrah’s, Capital One and the Boston Red Sox have dominated their fields by employing industrial-strength analytics across a wide variety of activities. If your company isn’t competing on analytics, now is the time to take a look at how doing so can improve enterprise performance and increase your bottom line. In its widely anticipated next Influencer’s Webcast, Business Finance and SAS bring together industry experts Thomas H. Davenport and David Axson to demonstrate how you can make analytics central to strategy and transform your business processes to derive maximum value from them.

The Fiefdom Syndrome begins when – out of fear – individuals, groups or divisions seek to make themselves vital to the organization by protecting their turf or reshaping their environment to gain as much control as possible. Sound familiar? Join SAS and Business Finance for this lively discussion featuring Robert Herbold, former Microsoft COO and author of The Fiefdom Syndrome, and Jim Davis, senior vice president of SAS, the world’s largest privately held software company. Herbold and Davis will discuss the turf battles and territorial "fiefdoms" that undermine so many companies – and how to conquer this insidious problem.

Join us for a Webcast that expands the discussion about performance management in government beyond a debate of definitions and instead focuses on how to implement proven strategies that work. Gary Cokins, an internationally recognized expert, speaker and author on performance management, will guide participants through an interactive discussion that will incorporate material from several of Cokins’ five books on advanced cost management and performance improvement systems.

This Webcast will give you a clear understanding of how to focus your organization’s improvement efforts. Hear from industry leaders about what works and which paths to avoid. Techniques and technology have evolved and made way for innovations that were previously considered unrealistic. Make sure your organization is not left behind.

Doing more with less is one of the major challenges facing state and local governments today. Budgetary pressures are compounded by rising costs, increasing constituent expectations and legislative scrutiny. Join Dr. Peter Turney to learn how to use your key resources in the most efficient way possible.

Doing more with less is one of the major challenges facing state and local governments today. Budgetary pressures are compounded by rising costs, increasing constituent expectations and legislative scrutiny. Join Dr. Peter Turney to learn how to use your key resources in the most efficient way possible.

Current healthcare fraud detection strategies are leading to the recovery of only an estimated 10 percent of a $150 billion annual loss. Join Keynote speaker Kyle Cheek, assistant manager of the special investigations department intelligence unit for Health Care Service Corporation (HCSC), and Richard Ingraham, SAS senior industry strategist to learn how predictive modeling technology is poised to turn that statistic on its head.

Many government leaders are frustrated because they realize the answers they need to stop purchase card fraud rest in the information they already have; they are just not able to connect the right pieces of data and uncover hidden patterns that point to fraudulent behavior. Join a panel of experts from the US Department of Homeland Security, Deloitte and SAS for a discussion about how you can integrate, analyze and share information to address these issues.

Want to efficiently combat the growing sophistication – and costs – of fraud? View this Webinar! Industry experts discuss how leading financial organizations are turning to social network analysis (SNA) to leverage disparate data sources for superior fraud intelligence. We’ll explore: the growth and tactics of emerging first- and third-party fraud; ways to avoid monetary and reputational loss; best practices for applying advanced analytics; and using SNA as a visualization tool to identify broader crime rings.

Learn how analytics can be used to reduce claims fraud, enhance adjuster efficiencies, decrease loss-adjustment expenses and improve customer satisfaction. Our expert presenters discuss the concept of predictive claims, the client value and the approach to developing a predictive claims environment.

The power demands of modern data centers have exploded, with operating costs fast becoming more expensive than the original cost of the equipment. Tune in and learn how your organization can effectively balance having a high-availability IT environment while reducing your carbon footprint, achieving long-term sustainability and increasing corporate profitability.

Service Level Management cannot  alone align IT with the enterprise.  For the Cost of Service to have strategic value, it must be used in a broader context of business strategy.  This seminar will explore how the data is moved and transformed to provide Cost of Service and strategic Business Intelligence.

How do you manage IT so that it adds value to your organization and the line of business it supports? You will hear from thought leaders and implementers who are at the forefront of aligning IT with the demands of today's business. Join us for this entire series or for the individual sessions that suit your interests.

Service Level Management cannot  alone align IT with the enterprise.  For the Cost of Service to have strategic value, it must be used in a broader context of business strategy.  This seminar will explore how the data is moved and transformed to provide Cost of Service and strategic Business Intelligence.

Top retailers understand why it's essential to analyze the data they collect. They want to gain advanced insight and use comprehensive, accurate and forward-looking retail intelligence to win. They're competing on analytics. Are you? This Webcast explores the challenges of 21st-century retailing and how the ability to deliver strategic analytic insight can keep your organization ahead of the pack.

In the high-stakes world of the US gaming industry, Foxwoods competes with casinos across the country for the same groups of valuable patrons. Foxwoods shares how it forges strong patron relationships through the use of customer data by developing sophisticated profiles of clients and executing highly personalized, micro-targeted marketing campaigns.

Chart the right BPM 2.0 strategy for your organization (and your career). This Webcast from Business Finance and SAS explores where to start, what results to expect, and how much of a proactive role should you as a CFO take in championing the use of analytics across business lines. Hear practical insights from industry thought leaders and one organization’s real-world experience.

This Business Finance Influencers Webcast reveals how to chart a path to sustained growth, profitability and shareholder value. Learn insights from new BusinessWeek research and hear about best practices from finance organizations across the globe from performance management experts Jack Alexander, President of Value Advisory Group LLC, and Jonathan Hornby, Director in Worldwide Marketing for Performance Management at SAS. Discover how to identify, measure and improve key drivers of shareholder value by directly linking critical business processes to financial performance.

This webcast provides examples of how successful companies create performance improvement by making their performance management efforts meaningful, accurate and aligned.

How effective was your 2008 plan at predicting results and allocating and prioritizing resources? Join industry experts as they share a better approach to planning and managing your business when risk and volatility, rather than steady-state growth, are the key drivers of profitability and success.

Join us for the third in a series of six Webcasts designed to help you improve service operations. This episode will focus on how to measure and track post-sales support to optimize service chain performance. Find out why experts from Warranty Week and SAS say a service performance management strategy is essential to realizing the full potential of a profit-focused, customer-centric service operation.

Discover how your peers are solving performance management issues today. Learn the scope and maturity of their performance management efforts. Understand the cultural and technology obstacles organizations face. Realize missed opportunities for performance improvement.  Find out who drives, who sponsors and who is not involved in performance management initiatives.

On paper, business performance management (BPM) is one of the smartest things a company can do. Unfortunately, implementing BPM hasn’t been that simple for many companies. And ultimately, companies need to know if BPM is helping them make – or save – more money. Now you can find out what other companies have learned through their experience with BPM implementation – both the good news and the bad. Join Craig Schiff, President & CEO at BPM Partners, David Blansfield, Group Publisher and Editorial Director for Penton Media, Brett Williams, Partner with the Atlanta office of Grant Thornton and leader of the company’s Atlanta business advisory services practice and Leslie Mote, Director of Corporate Business Analysis for Verizon Business as they discuss some surprising results from research conducted by BPM and pull from real world experiences to help you understand the best practices and common pitfalls surrounding BPM implementation. This important Influencer's Webcast is sponsored by SAS and Business Finance.

This interview with Tony Adkins of SAS explores the increasing demand for performance management, what it can do for your organization, and how successful companies create performance improvement.

Join SAS and CFO.com for this Webcast and learn how the latest research findings from CFO Magazine could affect your entire organization. Hear first-hand how fellow CFOs and finance executives are combating unacceptable performance surprises by expanding performance management beyond financial performance – to include customers, suppliers, the work force and the IT infrastructure. Mary Driscoll, president of CFO Enterprises, heads the panel and is joined by Lee Dittmar, principal with Deloitte Consulting, and Phil Strand, global strategist for financial intelligence and corporate compliance at SAS. They will discuss the results and implications of this study.

A secret weapon of many top-performing companies today is analytics. Organizations such as Amazon, Harrah’s, Capital One and the Boston Red Sox have dominated their fields by employing industrial-strength analytics across a wide variety of activities. If your company isn’t competing on analytics, now is the time to take a look at how doing so can improve enterprise performance and increase your bottom line. In its widely anticipated next Influencer’s Webcast, Business Finance and SAS bring together industry experts Thomas H. Davenport and David Axson to demonstrate how you can make analytics central to strategy and transform your business processes to derive maximum value from them.

Learn the secret that many leading companies have already mastered. Top performers such as Amazon.com, Marriott International, Harrah's Entertainment, and Procter & Gamble achieve superior performance by using data to drive better decision making throughout their organizations every day. Join Thomas H. Davenport, analytics expert and author; Stephan Chase, Vice President of Customer Knowledge from Marriott International; and Jim Davis, Chief Marketing Officer from SAS, for a lively panel discussion on Davenport's latest groundbreaking research and best practices on how to differentiate your business with analytics - and win. Hear the inside scoop from industry leader Marriott International and how they measure customer behavior and profitability for effective marketing and product valuation for their Reward's program.  

In today's economy, organizations are resorting to tactical remedies, but are actually cutting back too far and from the wrong areas. Organizations need to understand why things cost what they cost so they can make strategic decisions to rebuild, adapt and grow in the current economic climate.

In this Webcast, you’ll gain firsthand insights from a former town manager of one of the fastest-growing communities in North Carolina on how business intelligence and data integration can be applied to enhance quality of life of residents. Learn what role technology played in optimizing resource allocation and operational efficiencies throughout town government, specifically in public safety and development services.

Doing more with less is one of the major challenges facing state and local governments today. Budgetary pressures are compounded by rising costs, increasing constituent expectations and legislative scrutiny. Join Dr. Peter Turney to learn how to use your key resources in the most efficient way possible.

Thomas H. Davenport and your executive peers join together in this thought-provoking Webcast to discuss the results of a BusinessWeek Research Services survey and share insights and best practices on how to harness the power of performance management. Get answers to such perplexing issues as: how to identify meaningful key performance indicators (KPIs); how large and midsize companies are using performance management today; which C-level executives are most enthusiastic and which are most skeptical; and how to create a culture that supports performance management.

Invest a little time in this on-demand Webcast to understand why the adoption rate of performance management has been slow, and hear the lessons the panelists have learned while overcoming obstacles. Hosted by CFO group, this Webcast will shed light on enterprise performance management, including the barriers that can prevent full success, common misconceptions and techniques that can prevent failure with implementation.

This Webcast will give you a clear understanding of how to focus your organization’s improvement efforts. Hear from industry leaders about what works and which paths to avoid. Techniques and technology have evolved and made way for innovations that were previously considered unrealistic. Make sure your organization is not left behind.

View this webcast to learn how risk management platform and high-performance computing from SAS can help you to track, defend and improve your risk methodologies.

Tune in to this Webinar to learn how 334 top financial organizations are now evolving their enterprise risk management (ERM) strategies to stay competitive amid the credit crisis. This Webinar presents findings from a 2009 SAS and Economist Intelligence Unit survey.

In the past, financial institutions acquired credit risk scorecards from a handful of credit risk vendors. Experience has shown that in-house credit risk scorecards can be developed faster, cheaper and with far more flexibility than before. This webcast discusses the main reasons behind the move towards internal scorecard development and provides some guidance on how these reasons can generate significant ROI for companies choosing to develop their scorecards inhouse.  

The roles of finance and IT have quickly become front and center in many organizations, and more then ever, these departments are feeling the squeeze to improve business performance, know all the answers before the CEO asks, and do more with fewer resources. Despite these demands, many CFOs and CIOs have made real contributions to the success of their organizations. What are the secrets to their success in today’s fast-paced, highly challenging business environment? Find out when Business Finance and SAS join forces to bring you this Webcast featuring leading experts on business transformation. Panelists will also provide explanations and solutions for problems that have prevented the upward evolution of finance and IT in many companies.

Have you harnessed the power of automated, proactive credit risk management? Learn how to improve decision making and accurately forecast risk exposure by viewing this broadcast now. Panelists from the mid-tier banking, credit union and lending sectors demonstrate just how easy it is to integrate and optimize your existing credit risk processes.

SAS invites you to explore how the Basel II Accord has changed the way banks approach credit risk management. Panelists Guido Ravoet, secretary general of the European Banking Federation, and Shahram Sharifi, divisional director responsible for credit risk in Lloyds TSB UK Retail Banking will discuss best practices in credit risk management, first in general terms and then with a particular focus on the success of Lloyds TSB. Other topics will include the key drivers of credit risk management, how to determine the cost benefit of Basel II compliance and the key challenges and obstacles to credit risk management.

Join us for the second in a series of six live Webcasts designed to help you improve service operations. This episode will focus on how to optimize the performance of contact centers to improve operational efficiency, provide outstanding customer service, enhance customer loyalty, and increase sales and profits. Hear experts from Warranty Week, Zencos and SAS share proven best practices.

Do you know how your supply chain will stack up against the competition in 2008? Join Eric Arnum, Editor of Warranty Week, and an industry expert from SAS for a look ahead at the business characteristics and technologies that will separate good supply chains from great ones this year. Arnum will present a retrospective of supply chain activities and issues in 2007 and a prospectus of the manufacturing industry in 2008. Some of the topics under discussion will include demand planning and forecasting, supply risk, warranty management, service excellence and customer service.

Join us for the second in a series of six live Webcasts designed to help you improve service operations. This episode will focus on how to optimize the performance of contact centers to improve operational efficiency, provide outstanding customer service, enhance customer loyalty, and increase sales and profits. Hear experts from Warranty Week, Zencos and SAS share proven best practices.

Join us for the first in a series of six live Webcasts designed to help you improve service operations for 2007. Hear experts from Warranty Week, the US Coast Guard and SAS share proven ways to optimize service parts inventory and profitability, reduce costs and improve customer satisfaction.

Join us for the first in a series of six live Webcasts designed to help you improve service operations for 2007. Hear experts from Warranty Week, the US Coast Guard and SAS share proven ways to optimize service parts inventory and profitability, reduce costs and improve customer satisfaction.

Join SAS and BetterManagement.com for a complimentary Webcast that will examine the pitfalls of buying into the wrong warranty management solutions. You’ll also gain insights into how you can tap the full business value of your warranty management program. Eric Arnum, Editor of Warranty Week, will lead a panel of warranty experts to describe how a robust warranty management program – fueled by analytics – can help you reduce costs, increase profits, improve customer satisfaction and much more! Joining Arnum in the discussion will be John Kerr, General Manager of Global Quality Systems for Whirlpool Corp., and David Froning, Product Manager for warranty solutions at SAS.

Join BetterManagement.com and SAS for the fourth in a series of six live Webcasts designed to help you improve service operations. This episode will focus on why accurate forecasting and planning have become critical differentiators between good companies and great ones. Experts from the University of Tennessee, Campbell Soup Company and SAS will explain the results various companies have achieved by using advanced demand and consensus forecasting technologies in their enterprises.

Join us for the first in a series of four live Webcasts examining the opportunities and challenges of warranty and service management. Presented by BetterManagement.com and co-sponsored by SAS, this complimentary Webcast features Eric Arnum, editor of  Warranty Week. Arnum will discuss the evolution of warranty products and examine where they might be going next. From the automotive industry to high-tech to the home, Arnum will help you understand the many facets of product warranties and how you can best use this information to your advantage. He’ll review the past year in the warranty industry, examine current events and trends, and explore the possibilities and challenges that lie ahead. Register today for the first in this informative series of Webcasts, and start making your warranties work for you!

Join us for the second in a series of four live Webcasts examining how you can make full use of your warranty data to add value to your company. Presented by BetterManagement.com and co-sponsored by SAS, this complimentary Webcast features Eric Arnum, editor of Warranty Week, and Fred Schenkelberg, technical director and lead reliability engineer for Ops A La Carte, a consultancy focusing on reliability engineering and management. Together, they bring extensive real-world knowledge of the warranty field. Tune in to learn how you can improve product and service quality; reduce production and after-market costs; increase customer satisfaction; and establish cost-effective reliability and warranty levels. Register now for this thought-provoking discussion and learn how to maximize the knowledge you can get out of your warranty data!

Join us for the third in a series of four live Webcasts examining how you can make full use of your warranty data. Presented by BetterManagement.com and sponsored by SAS, this complimentary Webcast features Eric Arnum, editor of Warranty Week; William Meeker, professor of statistics at Iowa State University; Laura Madison, quality warranty data manager for General Motors; and David Froning, product manager of SAS Warranty Analysis. Tune in to learn about the various uses of early warning systems, how to detect emerging issues earlier and how to uncover unexpected failure modes in field operations. You’ll come away with a clear understanding of the financial and operational benefits your company will gain from a comprehensive early warning program.

After spending billions of dollars in logistics transformation, many defense organizations are still trying to get greater value from transactional systems that store vast amounts of information but cannot provide forward-looking insights. Tune into this Webcast to hear former military leaders and defense experts share proven insights for using business analytics to get a better understanding of the information they collect and make complex decisions.

Join BetterManagement.com and SAS for the fourth in a series of six live Webcasts designed to help you improve service operations. This episode will focus on why accurate forecasting and planning have become critical differentiators between good companies and great ones. Experts from the University of Tennessee, Campbell Soup Company and SAS will explain the results various companies have achieved by using advanced demand and consensus forecasting technologies in their enterprises.

Join SAS for a live Web seminar to learn how your organization can achieve new levels of manufacturing quality, improve performance and detect issues before they become top problems. You'll hear from leading quality expert Subir Chowdhury, chairman and CEO for the American Supplier Institute Consulting Group, the world leader on Six Sigma Leadership implementation consulting and training. Leo Wright, industry strategist for SAS' Manufacturing Intelligence Center, will also speak. Don't miss out on this opportunity to learn how SAS can help you speed time to market, reduce warranty costs and detect trends before they affect quality.

Recently, SAS conducted a research survey to uncover deep insights about how organizations use demand forecasting to improve profits, market share and customer satisfaction.

Tune in to hear forecasting experts from Purdue University and SAS share the results and highlight key trends from the survey. These experts will offer their interpretations and provide specific, real-world suggestions for using technology and business approaches to integrate customer and other upstream data into a profit-driving demand plan.

Tune in to this Webcast highlighting emerging best practices for measuring and managing performance in a green economy, the first of a three-part series on sustainability management. The pursuit of a low-carbon economy has wide-reaching impact on both public and private entities. While there is a tremendous amount of buzz in the market, more clarity on performance expectations is needed for those responsible for sustainability programs. This panel discussion, featuring the author of  Smart Green and thought leaders from the World Resources Institute and SAS, will help you cut through confusing market signals and focus on practical steps for gathering intelligence about your green operations. The event will lend you valuable perspective on establishing the right objectives, measuring your current performance and forming new partnerships for success.

Lessening our impact on the environment and preserving natural resources are now priorities in shaping every organization's strategy. Learn how organizations are taking action by investing in sustainable business practices that enable them to achieve the business trifecta – innovation, customer satisfaction and workforce retention. This informative live Webcast will guide you on how to create a realistic strategy for prioritizing projects and resources that create a positive return for the environment, shareholders and your employees.

The field of energy and emissions management is a rapidly developing practice, and organizations are feeling the pressure to reduce energy consumption and greenhouse gas emissions. Join this panel discussion, featuring speakers from the University of North Carolina and SAS, to hear best practices that could save your organization money and put you on the path for long-term sustainable growth.

View the second Webcast in the Smarter Marketing series to hear from the experts on how to do more with less by harnessing the power of online analytics.