SAS is a Leader in The Forrester Wave™:
Real-Time Interaction Management, Q1 2024
As noted in the Forrester report, "SAS incorporates responsible AI into enterprise RTIM decisioning." "Its roadmap promises to make the power of predictive and generative AI more easily accessible to knowledge workers and customer-facing resources beyond its usual data science power users."
SAS leverages its advanced analytics capabilities to enrich RTIM use cases with real-time alerts and decisions associated with credit, fraud, risk, and other operational dynamics. This powerful combination underpins SAS’s vision for responsible engagement based on analytically driven business practices that foster customer trust."The Forrester Wave™: Real-Time Interaction Management, Q1 2024
-
- Explore resources by type
- RAPPORT D'ANALYSTE
- Ebook
- Livre blanc
- ARTICLE
- BLOG POST
- Extrait du livre
- ÉTUDE DE CAS
- Infographie
- Interview
- Recherche
- Série
- Vidéo
- Témoignage client
- Webinaire
-
Webinaire
Marketing Decisions Excellence: Turning Insights Into Business Impact -
Webinaire
The Sector Series | Game Changing AI Technology for Governments: Machine Learning -
Webinaire
Smarter Access to Open Data: Introducing SAS/ACCESS to DuckDB -
Webinaire
Scam Season: Real Stories, Smarter Defenses -
Webinaire
A modernization success story: How one bank’s move to the cloud sparked a culture of innovation -
Webinaire
CDP Capabilities in SAS® Customer Intelligence 360: Activating Dynamic Customer Profiles -
Webinaire
Agentic AI in Practice: Transforming Workflows and Employee Productivity -
Webinaire
The Sector Series | Game Changing AI Technology for Governments: An Introduction to Artificial and Generative Intelligence for Public Sector Leaders -
Webinaire
Accelerating AI and Analytics in the Cloud: A Practical Path Forward With SAS and Microsoft -
Webinaire
Turning Insight Into Impact -
Témoignage client
Modern MarTech drives retail customer connections for Germany’s leading drugstore -
Témoignage client
Automating credit decisions for a digital-first future -
Webinaire
From Dashboard to Autopilot: How SAS Visual Analytics on SAS Viya Transforms the AI Data Journey -
RAPPORT D'ANALYSTE
Datos Matrix: Fraud and AML Case Management, 2025 -
Témoignage client
Transforming logistics and package delivery with data and AI -
Ebook
Decisions you can trust: A strategic guide to trustworthy data and AI decision making -
Témoignage client
AI transforms online insurance services -
Ebook
5 Tips for Using GenAI to Improve Customer Experience for Telecoms -
Témoignage client
Accélérer la lutte contre les maladies négligées grâce à la puissance des données -
Livre blanc
Building a foundation for innovation: Five steps to keep your AML program efficient and effective -
ARTICLE
L'IA transforme l'assurance : découvrez comment avec ces 8 exemples -
Livre blanc
Explainable Artificial Intelligence for Anti-Money Laundering -
ARTICLE
Qu'est-ce que la modélisation IA ? -
Ebook
Making government work for everyone: A blueprint for public sector AI success -
Témoignage client
Predictive analytics and AI deliver a winning fan experience -
Ebook
What are ready-made AI models? And why you need them. -
RAPPORT D'ANALYSTE
The Forrester Wave™: Anti-Money Laundering Solutions, Q2 2025 -
Ebook
Data-driven health care -
Livre blanc
Rethinking risk: Smarter models, better decisions -
Livre blanc
The road to integration -
ARTICLE
Qu'est-ce que les données synthétiques ? Et comment pouvez-vous les utiliser pour stimuler des avancées en IA ? -
Livre blanc
Data and AI Present Significant Opportunities for Social Benefits Systems -
Livre blanc
Revealing the paths to 2040: global insurance survey report -
Ebook
5 Tips for Using GenAI to Improve Customer Experience -
Ebook
How to govern your AI strategy in a highly regulated world -
Livre blanc
Boosting Tax Agency Productivity and Protection with AI and Generative AI -
Ebook
Your journey to a GenAI future: A strategic path to success in health care -
Témoignage client
Climate-driven finance for a net-zero world -
Témoignage client
Integrating data, generative AI and human expertise to tackle global warming -
Ebook
Your journey to a GenAI future: A strategic path to success in life sciences and pharma -
RAPPORT D'ANALYSTE
SAS is a Leader in The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024 -
RAPPORT D'ANALYSTE
IDC MarketScape: Worldwide Machine Learning Operations Platforms, 2024 -
Livre blanc
Revealing the paths to 2040: four possible scenarios for insurance -
Ebook
A Comprehensive Approach to Trustworthy Data and AI Governance -
Ebook
Five reasons developers hit a productivity wall – and what to do about it -
Ebook
Your journey to a GenAI future: An insurer’s strategic path to success -
Ebook
Your journey to a GenAI future: A strategic path to success for government -
Livre blanc
Solving the public services productivity puzzle -
Ebook
Marketers and GenAI: Diving Into the Shallow End -
RAPPORT D'ANALYSTE
ARC View: Industrial-grade AI: Transforming Data into Insights and Outcomes -
Livre blanc
Navigating the uncertain world of third-party cookies -
Ebook
Public service of the future -
RAPPORT D'ANALYSTE
The Forrester Wave™: AI / ML Platforms, Q3 2024 -
RAPPORT D'ANALYSTE
IDC MarketScape: Worldwide Decision Intelligence, 2024 -
Livre blanc
Pioneering Ethical AI: The Crucial Role of Property and Casualty Insurers -
Ebook
On the Road to Accelerating Claims Automation -
Témoignage client
Leading cruise line personalizes passengers’ onboard experience in real time -
Ebook
Intelligent decisioning in government -
Ebook
Government navigating an uncertain world -
ARTICLE
Fraud detection and machine learning: What you need to know -
Livre blanc
Generative AI in Health Care: Opportunities and Cautions -
ARTICLE
Fraude aux moyens de paiement : sécurisez vos transactions -
Livre blanc
How to realize value from cloud analytics faster — and with less cost and risk -
RAPPORT D'ANALYSTE
2024 Gartner® Magic Quadrant™ Data Science and Machine Learning -
Livre blanc
Top 5 insurance problems – and AI isn’t one of them -
RAPPORT D'ANALYSTE
SAS is a Leader in The Forrester Wave™: Customer Analytics Technologies, Q2 2024 -
Ebook
Detect and halt risky payments across the life sciences supply chain -
Témoignage client
AI helps students graduate from college -
ARTICLE
What are AI hallucinations? -
Ebook
The insurance data and AI revolution -
ARTICLE
Qu'est-ce qu'un chatbot ? -
Témoignage client
One airport operator is making every journey personal for passengers -
Témoignage client
Modern, real-time marketing grew membership and incremental sales for leading grocery retailer -
Livre blanc
Creating Meaningful Data-driven Customer Journeys -
Témoignage client
Jakarta Smart City uses IoT analytics to better serve residents -
Livre blanc
Improving HCP Engagement with Digital Analytics -
ARTICLE
4 stratégies qui vont changer votre approche de la détection des fraudes -
Témoignage client
Managing Dutch roads and waterways with intelligence -
Témoignage client
Témoignage client
Advanced analytics helps policymakers determine how new tax measures would affect citizens -
RAPPORT D'ANALYSTE
SAS est leader dans The Forrester Wave™ : Plateformes décisionnelles d'IA, Q2 2023. -
Livre blanc
Retail bank media networks: Monetize customer data with personalized offers and advertising -
Ebook
The Path to a Single Customer View -
Témoignage client
Predicting real-time insurance needs with hyperpersonalization -
Témoignage client
Advanced analytics in the cloud helps international biopharmaceutical group enhance operations and efficiency -
ARTICLE
Analytics leads to lifesaving cancer therapies -
Témoignage client
Voetbalmedia uses MarTech from SAS to better engage with 1.4 million football players and enthusiasts -
Témoignage client
Just add data: How data and technology — paired with a human touch — create a sustainable and quality culinary experience -
Témoignage client
Improving data collection and modeling to accelerate predictive medicine efforts -
ARTICLE
Analytics: A must-have tool for leading the fight on prescription and illicit drug addiction -
Livre blanc
Maximizing Moments of Truth: Creating Meaningful Real-Time Customer Interactions -
ARTICLE
Viking transforms its analytics strategy using SAS® Viya® on Azure -
Témoignage client
Protecting nature with dollars and sense -
Témoignage client
It’s all in the research: Using AI to solve issues in health care -
RAPPORT D'ANALYSTE
Data-Driven Grid Reliability: IoT Sensing and Analytics to Enable Predictive Maintenance and Improve Resiliency -
Témoignage client
Integrated marketing improves results for marketers and customers -
Témoignage client
Building reliability in risk -
ARTICLE
Detect and prevent banking application fraud -
Témoignage client
A customer connection is the special ingredient -
Témoignage client
Finland’s top retail bank applies AI to improve customer service and credit scoring -
Témoignage client
Transformation of the National Bank of Greece with SAS Viya on Microsoft Azure -
Témoignage client
Real-time analytics helps telecom provider adapt to changing customer needs during global pandemic and beyond -
Témoignage client
Transforming steelmaking through IoT analytics -
Témoignage client
Maximizing the reach and impact of an eHealth hub -
Témoignage client
Transforming the consumer banking experience through advanced analytics -
Témoignage client
Predictive analytics helps save lives during COVID-19 pandemic -
Témoignage client
Predictive analytics empowers bank to act quickly with confidence -
Témoignage client
Complex telco product portfolio, maximum agility thanks to intelligent decisioning -
Témoignage client
L'établissement financier suisse utilise l'analytique avancée pour réinventer sa stratégie marketing et personnaliser l'expérience client -
Témoignage client
L'établissement financier suisse utilise l'analytique avancée pour réinventer sa stratégie marketing et personnaliser l'expérience client -
ARTICLE
The 5 new rules of retail -
RAPPORT D'ANALYSTE
Gartner positions SAS as a Leader in the Magic Quadrant for Data Science and Machine Learning Platforms, Q1 2021 -
Témoignage client
Advanced analytics empowers businesses with data-driven decisions -
Témoignage client
Travel and tourism forecasts become more accurate with analytics -
Témoignage client
Les villes connectées utilisent l'analytique et l'IoT pour prédire et gérer les inondations -
Témoignage client
Les villes connectées utilisent l'analytique et l'IoT pour prédire et gérer les inondations -
ARTICLE
Reimagine marketing: Today, tomorrow and in times of disruption -
RAPPORT D'ANALYSTE
The Total Economic Impact Of SAS Customer Intelligence 360 -
Témoignage client
Un distributeur de fournitures de bureau crée une expérience client remarquable grâce à un marketing piloté par les données -
ARTICLE
Your customers aren’t afraid of new technologies. Are you? -
Témoignage client
World’s largest sports and humanitarian event builds legacy of inclusion with data-driven technology -
Témoignage client
Revolutionizing marketing campaigns with AI -
ARTICLE
Three steps for conquering the last mile of analytics -
Témoignage client
Manufacturing smarter, safer vehicles with analytics -
ARTICLE
As AI accelerates, focus on 'road' conditions -
ARTICLE
AI in government: The path to adoption and deployment -
ARTICLE
Five trends that will reshape customer experience -
ARTICLE
From Apollo to AI: A new era of American exploration -
ARTICLE
The untapped potential in unstructured text -
Webinaire
An Artificial Intelligence Framework to Combat Human Trafficking -
ARTICLE
AI in manufacturing: New opportunities for IT and operations -
ARTICLE
The humanity in artificial intelligence -
Témoignage client
Artificial intelligence and IoT analytics keep aircraft operational for crucial missions -
Ebook
5 Steps to Accelerate Value From Your Industrial IoT Data -
ARTICLE
How AI and advanced analytics are impacting the financial services industry -
ARTICLE
AI in banking: Survey reveals factors for success -
Témoignage client
Modernizing consumer lending in Vietnam -
ARTICLE
IoT: The customer experience accelerator you can't afford to ignore -
ARTICLE
Data lineage: Making artificial intelligence smarter -
ARTICLE
How to drill a better hole with analytics -
Témoignage client
Advanced analytics can detect and prevent insurance fraud before losses occur -
Livre blanc
The Artificial Intelligence of Things -
Témoignage client
Témoignage client
IoT data with artificial intelligence reduces downtime, helps truckers keep on trucking -
ARTICLE
Five AI Technologies -
ARTICLE
What big data has brought to the privacy discussion -
Livre blanc
Adopting AI: Industry Perspectives -
Livre blanc
Adopting AI: Strategic Takes on AI Adoption -
Livre blanc
Adopting AI: The Impacts of AI on Management -
Livre blanc
Adopting AI: Linchpins of AI Success - Data Scientists and Their Algorithms -
Livre blanc
AI Momentum, Maturity and Models for Success -
ARTICLE
Shut the front door on insurance application fraud! -
Livre blanc
The 3 R’s of AI Adoption: Refactor, Reinvent, Reimagine -
ARTICLE
A guide to machine learning algorithms and their applications -
Témoignage client
L'intelligence artificielle de SAS permet d'améliorer la satisfaction client -
Livre blanc
Data Management for Artificial Intelligence -
ARTICLE
GDPR and AI: Friends, foes or something in between? -
Témoignage client
Using artificial intelligence to better engage with customers -
Livre blanc
Artificial Intelligence for Executives -
ARTICLE
Effective real-time marketing -
Livre blanc
Machine Learning Use Cases in Financial Crimes -
Livre blanc
Real-Time Analytics: The Key to Unlocking Customer Insights & Driving the Customer Experience -
ARTICLE
Wanted: AI leaders -
Livre blanc
Using Hybrid Cloud Capabilities for True Omnichannel Marketing -
ARTICLE
Machine learning and artificial intelligence in a brave new world -
ARTICLE
Contextual engagement -
Recherche
Nerd in the herd: protecting elephants with data science -
Livre blanc
How to Do Deep Learning With SAS® -
ARTICLE
What do drones, AI and proactive policing have in common? -
Livre blanc
The Risks and Rewards of AI -
Ebook
How Can Retailers Satisfy Today's Customers? -
Livre blanc
Machine learning and artificial intelligence in a brave new world -
ARTICLE
How to improve your AI marketing skills -
ARTICLE
Marketing et IA : que réserve l'avenir ? -
ARTICLE
Machine learning, data science and AI meet IoT -
ARTICLE
Three ways to improve real time marketing results -
Livre blanc
The Internet of Things: Marketing’s Opportunities and Challenges -
ARTICLE
Artificial intelligence, machine learning, deep learning and more -
ARTICLE
Real-time customer engagement is the future of experience management -
Ebook
Improving Customer Experience -
ARTICLE
The marketing analytics must-haves -
ARTICLE
Harnessing the martech advantage -
Livre blanc
Getting to Why in Omnichannel Marketing Attribution -
Livre blanc
Marketing attribution: Giving credit where credit is due -
Livre blanc
Improve Customer Experience with Actionable Artificial Intelligence -
Livre blanc
Redefining Brand Performance for the 21st Century -
Série
The value of marketing metrics at Visa -
ARTICLE
An executive’s guide to cognitive computing -
Série
Brand equity has a big role in RCI's strategy -
Livre blanc
Operationalizing and Embedding Analytics for Action -
Témoignage client
The right offer every time -
ARTICLE
Capter l'attention du consommateur hyper-connecté de demain ? -
Interview
How do you know if you’re ready for Hadoop? -
ARTICLE
Marketing measurement do's and don'ts -
Livre blanc
The Architecture and Security of SAS® Marketing Operations Management -
ARTICLE
Empty shelves: The retail analytical talent deficit -
ARTICLE
Marketing optimization: Five lessons learned at a major US bank -
Livre blanc
Customer Engagement Analytics: How to Use Data to Create (and Keep) Happy Customers -
ARTICLE
Do marketers need real-time analytics -
ARTICLE
The digitization of everything – its impact on the buyer’s journey and marketing’s role -
RAPPORT D'ANALYSTE
Livre blanc
Marketing Analytics for Manufacturing: Forging Customer Insights -
Ebook
Planning For CDP Success: A guided journey for choosing a customer data platform -
Ebook
Fearless Decision? -
Ebook
Brilliant decision? -
Livre blanc
SAS - Hospitality Provider -
Livre blanc
Where does marketing stop and advertising begin? -
Livre blanc
AI and analytics are powering a demand planning and customer experience revolution -
Livre blanc
AI for the CIO: 10 Tips for Success -
Ebook
The Innovator's Flight Plan to AI -
Livre blanc
Data, Analytics & AI: How Trust Delivers Value -
Ebook
How to Take AI Projects From Start to Win -
Ebook
Augmented Analytics: The secret ingredient to better business intelligence -
Livre blanc
How AI Changes the Rules -
Livre blanc
AI Momentum, Maturity & Models for Success: Focus on Singapore -
Livre blanc
TDWI Checklist Report Six Best Practices to Ignite the Customer Experience with IoT -
Livre blanc
AIOT: How IoT Leaders Are Breaking Away (IDC Market Report / AIoT Survey 2019) -
Ebook
Accelerate and improve business outcomes with AIoT -
Ebook
Powering Health Innovation with AI -
Livre blanc
The Autonomous Grid in the Age of the Artificial Intelligence of Things -
Ebook
Formidable Forecasts -
Livre blanc
Artificial Intelligence in Banking and Risk Management -
Webinaire
Enhance the Customer Experience and Create Value for Your Stakeholders -
Webinaire
AI Snapshot: Three Key Developments Shaping AI Strategies Right Now -
Webinaire
Breaking Down AI Capabilities for IT: What to Know About Computer Vision and GPUs -
Webinaire
Breaking Down AI Capabilities for IT: What to Know About Forecasting -
Webinaire
AI and Banking: Survey Reveals Success Factors -
Webinaire
How the Brain of an AI/IoT System Processes Industrial Intelligence -
Webinaire
Certification: AI and Machine Learning Professional Credential Overview -
Webinaire
Breaking Down AI Capabilities for IT: What to Know About Optimization -
Webinaire
Breaking Down AI Capabilities for IT: What to Know About Machine Learning -
Webinaire
Synergize Your Tech Stack to Realize AI’s Full Potential -
Webinaire
Ethics in AI: Building Responsible AI Systems -
Webinaire
Fostering Trustworthy AI Using a Model Card -
Webinaire
Composite AI Using Machine Learning in Optimization Formulations -
Webinaire
Solving the Dilemma of Smart Things for IT Leaders -
Webinaire
Generative AI: What Boards of Directors Should Consider -
Webinaire
Machine Learning Models in SAS Event Stream Processing -
Webinaire
Advanced Analytics: Generative AI for the Insurance Industry -
Webinaire
To Trust AI, Understand AI -
Webinaire
AI in Health Care: Enhance Clinical and Operational Decision Making -
Webinaire
Deploying AI -
Webinaire
AI for Supporting Vaccine Adverse Event Reporting -
Webinaire
Optimizing Logistics Operations Using Customized Solutions -
Webinaire
Maximize the Business Value of AI With Modern Data Management -
Webinaire
AI Acceleration and the Future of Innovation -
Webinaire
Model Explainability -
Webinaire
SAS’ Generative AI Strategy for Enterprise Transformation -
Webinaire
Trustworthy AI Using SAS®: A Technical Discussion -
Webinaire
How to Think About Trustworthy AI in 2024 and Beyond -
Webinaire
Generative AI Meets AML: Elevating Compliance Standards in Banking -
Webinaire
To Err is Human. So is AI. -
Webinaire
SAS Model Studio: Getting Started -
Webinaire
Your Next Analytics Project: Aligning Business Needs With Time, Cost and Risk -
Webinaire
Generative AI May Pose One of the Greatest Compliance Challenges for Tax Agencies. What Can Be Done? -
Webinaire
Generative AI in Fraud and Financial Crimes -
Webinaire
Public Comment Analysis for Federal Rulemaking Gets a Boost From NLP and Generative AI -
Webinaire
Market Pulse on GenAI: How to Achieve Enterprise ROI -
Webinaire
Accelerate Innovation With Responsible AI -
Webinaire
Generative AI: Transforming Drug Development in Life Sciences -
Webinaire
AI and Machine Learning in Action Using SAS® Viya®: A Detailed Use Case -
Webinaire
Composite AI: What It Is and Why You Should Care -
Webinaire
Breaking Down AI Capabilities for IT: What to Know About NLP -
Webinaire
Generative AI for Financial Services: Leveraging Large Language Models + Natural Language Processing for Problem Solving -
Webinaire
AI-Embedded IoT Analytics: Getting Started -
Webinaire
How Can I Process Scanned Document Images in SAS® Viya®? -
Webinaire
5 Tips for Using GenAI to Improve Your Customer Experience -
Webinaire
The Future of Marketing With Gen AI -
Webinaire
Optimizing the Use of Marketing Technology to Build Customer Trust -
Webinaire
Unlocking Greater Productivity for Data and AI Teams: Insights From the Latest Futurum Group Study -
Webinaire
Getting Payback From Generative AI -
Webinaire
Predictive Safety: Harnessing AI and Analytics for Risk Prevention -
Webinaire
Getting ROI From AI With Modern Data Management -
Webinaire
Applied AI for Your Industry: Drive ROI With Ready-Made AI Models -
Webinaire
The Smart Path Forward: Modernizing From SAS®9 to SAS® Viya® -
Webinaire
Navigating the AI Era: Building Trust, Driving ROI and Scaling Innovation -
Webinaire
The Future of AI Governance: Merging Oversight, Culture and Technology -
Webinaire
How Ready-Made AI Models Accelerate Value From Health Care Data -
Webinaire
Feeding Accuracy: Innovate SNAP Quality Assurance Using Data and AI -
Webinaire
The Future of AI - Why Trust and Governance Matter -
Webinaire
Does Trust Matter? Bolstering Your Reputation and Increasing Value With AI. -
Témoignage client
Hyper-personalized offers help consumer finance company elevate the customer experience -
Témoignage client
Pour Volkswagen France, le marketing prédictif appliqué à l’après-vente est un véritable outil de fidélisation -
Témoignage client
InShared adopte une approche marketing omnicanal intégrée grâce à la solution SAS Customer Intelligence -
Témoignage client
InShared adopte une approche marketing omnicanal intégrée grâce à la solution SAS Customer Intelligence
© 2024 Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All trademarks are the property of their respective companies. Unauthorized copying or distributing is a violation of copyright law. To purchase reprints of this document, please email clientsupport@forrester.com. For additional information, go to www.forrester.com.