The Forrester Wave: Real-Time Interaction Management, Q4 2020 

As noted by Forrester, "SAS delivers RTIM via SAS Customer Intelligence 360 (CI 360), which provides customer engagement and digital intelligence on top of SAS Intelligent Decisioning."

Explore More SAS Resources

To browse resources by type, select an option below.

    • Select resource type
    • Analyst Report
    • E-Book
    • White Paper
    • White Paper
    • Articolo
    • Blog Post
    • Estratto
    • Caso di Studio
    • Infografica
    • Intervista
    • Ricerca
    • Storie
    • Video
    • Webinar
    • Customer Story

© 2020 Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. Unauthorized copying or distributing is a violation of copyright law. To purchase reprints of this document, please email For additional information, go to