
SAS IS A LEADER
The Forrester Wave™:
Real-Time Interaction Management Software, Q4 2025
As noted in the Forrester report, SAS showcases its analytical expertise with:
- A top-notch AI workbench
- Predictive modeling
- Real-time decisioning
- Performance optimization.
Reference customers reported using SAS’ real-time decisioning for email and web personalization, mobile app engagement and call center support, and they indicated expansion into cloud-native offerings to address challenges with usability and testing.
The new Marketing Decisioning and Marketing AI modules will accelerate essential user experience updates for nontechnical users."The Forrester Wave™: Real-Time Interaction Management Software, Q4 2025
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- 웨비나 The Sector Series | Game-Changing AI Technology for Governments: Synthetic Data
- 웨비나 The Sector Series | Game-Changing AI Technology for Governments: Agentic AI
- 웨비나 The Sector Series | Game-Changing AI Technology for Governments: Composite AI
- 웨비나 From Insight to Action: Operationalizing AI Decision Intelligence
- 웨비나 Empower Your AI Agents With Analytics and Decisioning Expertise With SAS MCP Server
- 웨비나 Banking on AI: The 2026 Maturity Pivot
- 웨비나 CI360 Tips and Tricks: Quick Wins, Shortcuts and Hidden Features Every Marketer Should Know
- 웨비나 Top 5 Global Fraud Trends for 2026: What Public Sector Leaders Need to Know
- 웨비나 Getting to Enterprise-Grade Agentic AI and Decisioning
- 웨비나 How to Supercharge Enterprise Agentic Workflows With SAS RAM
- E-BOOK A modern approach to MarTech: Transforming the customer experience
- 웨비나 Top Data and AI Trends for Government in 2026 APAC Session
- 웨비나 Top Data and AI Trends for Government in 2026
- E-BOOK Introducing the AI agents life cycle
- 웨비나 The Sector Series | Game Changing AI Technology for Governments: Computer Vision
- 웨비나 From Dashboard to Autopilot: How SAS Visual Analytics on SAS Viya Transforms the AI Data Journey
- 분석 보고서 Datos Matrix: Fraud and AML Case Management, 2025
- E-BOOK Decisions you can trust: A strategic guide to trustworthy data and AI decision making
- E-BOOK 5 Tips for Using GenAI to Improve Customer Experience for Telecoms
- 백서 Building a foundation for innovation: Five steps to keep your AML program efficient and effective
- 백서 Explainable Artificial Intelligence for Anti-Money Laundering
- E-BOOK Making government work for everyone: A blueprint for public sector AI success
- E-BOOK What are ready-made AI models? And why you need them.
- 분석 보고서 The Forrester Wave™: Anti-Money Laundering Solutions, Q2 2025
- E-BOOK Data-driven health care
- 백서 Rethinking risk: Smarter models, better decisions
- 백서 The road to integration
- 백서 Revealing the paths to 2040: global insurance survey report
- E-BOOK 5 Tips for Using GenAI to Improve Customer Experience
- E-BOOK How to govern your AI strategy in a highly regulated world
- 백서 Boosting Tax Agency Productivity and Protection with AI and Generative AI
- E-BOOK Your journey to a GenAI future: A strategic path to success in health care
- E-BOOK Your journey to a GenAI future: A strategic path to success in life sciences and pharma
- 분석 보고서 The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024
- 분석 보고서 IDC MarketScape: Worldwide Machine Learning Operations Platforms, 2024
- 백서 Revealing the paths to 2040: four possible scenarios for insurance
- E-BOOK A Comprehensive Approach to Trustworthy Data and AI Governance
- 기사 What is synthetic data? And how can you use it to fuel AI breakthroughs?
- E-BOOK Five reasons developers hit a productivity wall – and what to do about it
- E-BOOK Your journey to a GenAI future: An insurer’s strategic path to success
- E-BOOK Your journey to a GenAI future: A strategic path to success for government
- 백서 Solving the public services productivity puzzle
- E-BOOK Marketers and GenAI: Diving Into the Shallow End
- 분석 보고서 ARC View: Industrial-grade AI: Transforming Data into Insights and Outcomes
- E-BOOK Public service of the future
- 분석 보고서 SAS is a Leader in The Forrester Wave™: AI / ML Platforms, Q3 2024
- 분석 보고서 IDC MarketScape: Worldwide Decision Intelligence 2024
- 백서 Pioneering Ethical AI: The Crucial Role of Property and Casualty Insurers
- E-BOOK Intelligent decisioning in government
- E-BOOK Government navigating an uncertain world
- 백서 Generative AI in Health Care: Opportunities and Cautions
- 백서 How to realize value from cloud analytics faster — and with less cost and risk
- 백서 Top 5 insurance problems – and AI isn’t one of them
- 분석 보고서 The Forrester Wave™: Customer Analytics Technologies, Q2 2024
- E-BOOK Detect and halt risky payments across the life sciences supply chain
- 고객 사례 AI helps students graduate from college
- 기사 What are AI hallucinations?
- E-BOOK The insurance data and AI revolution
- 기사 What are chatbots?
- 고객 사례 Modern, real-time marketing grew membership and incremental sales for leading grocery retailer
- 백서 Creating Meaningful Data-driven Customer Journeys
- 고객 사례 Jakarta Smart City uses IoT analytics to better serve residents
- 백서 Improving HCP Engagement with Digital Analytics
- 기사 4 strategies that will change your approach to fraud detection
- 고객 사례 고객 사례 Advanced analytics helps policymakers determine how new tax measures would affect citizens
- 분석 보고서 SAS, 2023년 2분기 The Forester Wave™: AI 기반 의사결정 플랫폼 부문 리더로 선정되다
- 백서 Retail bank media networks: Monetize customer data with personalized offers and advertising
- E-BOOK The Path to a Single Customer View
- 고객 사례 Advanced analytics in the cloud helps international biopharmaceutical group enhance operations and efficiency
- 기사 Analytics leads to lifesaving cancer therapies
- 고객 사례 One airport operator is making every journey personal for passengers
- 고객 사례 Voetbalmedia uses MarTech from SAS to better engage with 1.4 million football players and enthusiasts
- 고객 사례 Improving data collection and modeling to accelerate predictive medicine efforts
- 기사 Analytics: A must-have tool for leading the fight on prescription and illicit drug addiction
- 백서 Maximizing Moments of Truth: Creating Meaningful Real-Time Customer Interactions
- 기사 Viking transforms its analytics strategy using SAS® Viya® on Azure
- 고객 사례 Protecting nature with dollars and sense
- 고객 사례 유통업체인 Workplace Solutions는 데이터 기반 마케팅을 통해, 매력적인 고객 경험을 만들었습니다.
- 고객 사례 It’s all in the research: Using AI to solve issues in health care
- 고객 사례 Integrated marketing improves results for marketers and customers
- 고객 사례 Building reliability in risk
- 기사 Detect and prevent banking application fraud
- 고객 사례 A customer connection is the special ingredient
- 고객 사례 Finland’s top retail bank applies AI to improve customer service and credit scoring
- 고객 사례 Azure 환경에서 SAS Viya를 통해 디지털 혁신을 추구하는 그리스의 선도 금융 기업
- 고객 사례 Real-time analytics helps telecom provider adapt to changing customer needs during global pandemic and beyond
- 고객 사례 Transforming steelmaking through IoT analytics
- 고객 사례 Maximizing the reach and impact of an eHealth hub
- 고객 사례 Transforming the consumer banking experience through advanced analytics
- 고객 사례 Predictive analytics helps save lives during COVID-19 pandemic
- 고객 사례 Predictive analytics empowers bank to act quickly with confidence
- 고객 사례 Complex telco product portfolio, maximum agility thanks to intelligent decisioning
- 고객 사례 Reaching 3.6 million football fans via comprehensive marketing analytics
- 고객 사례 Swiss financial institution uses advanced analytics to reimagine marketing and personalize customer experiences
- 기사 The 5 new rules of retail
- 분석 보고서 SAS, 가트너 MQ ‘데이터 사이언스·머신러닝 플랫폼’ 부문 7년 연속 리더
- 고객 사례 Advanced analytics empowers businesses with data-driven decisions
- 고객 사례 Travel and tourism forecasts become more accurate with analytics
- 고객 사례 분석과 IoT로 홍수를 예측 및 관리하는 스마트 도시
- 기사 Reimagine marketing: Today, tomorrow and in times of disruption
- 분석 보고서 The Total Economic Impact Of SAS Customer Intelligence 360
- 기사 Your customers aren’t afraid of new technologies. Are you?
- 고객 사례 World’s largest sports and humanitarian event builds legacy of inclusion with data-driven technology
- 고객 사례 Revolutionizing marketing campaigns with AI
- 기사 Three steps for conquering the last mile of analytics
- 고객 사례 Manufacturing smarter, safer vehicles with analytics
- 기사 As AI accelerates, focus on 'road' conditions
- 기사 AI in government: The path to adoption and deployment
- 기사 Five trends that will reshape customer experience
- 기사 From Apollo to AI: A new era of American exploration
- 기사 The untapped potential in unstructured text
- 웨비나 An Artificial Intelligence Framework to Combat Human Trafficking
- 기사 AI in manufacturing: New opportunities for IT and operations
- 기사 인공 지능의 인간미
- 고객 사례 항공기의 중요 임무를 지원하는 AI와 IoT 분석 기술
- E-BOOK 5 Steps to Accelerate Value From Your Industrial IoT Data
- 기사 How AI and advanced analytics are impacting the financial services industry
- 기사 AI in banking: Survey reveals factors for success
- 고객 사례 Modernizing consumer lending in Vietnam
- 고객 사례 고급 분석으로 고객 경험 개선
- 기사 IoT: The customer experience accelerator you can't afford to ignore
- 기사 Data lineage: Making artificial intelligence smarter
- 기사 How to drill a better hole with analytics
- 고객 사례 Advanced analytics can detect and prevent insurance fraud before losses occur
- 백서 The Artificial Intelligence of Things
- 고객 사례 고객 사례 IoT data with artificial intelligence reduces downtime, helps truckers keep on trucking
- 기사 5가지 AI 기술
- 기사 What big data has brought to the privacy discussion
- 백서 Adopting AI: Industry Perspectives
- 백서 Adopting AI: Strategic Takes on AI Adoption
- 백서 Adopting AI: The Impacts of AI on Management
- 백서 Adopting AI: Linchpins of AI Success - Data Scientists and Their Algorithms
- 백서 AI Momentum, Maturity and Models for Success
- 기사 Shut the front door on insurance application fraud!
- 백서 The 3 R’s of AI Adoption: Refactor, Reinvent, Reimagine
- 기사 A guide to machine learning algorithms and their applications
- 백서 Data Management for Artificial Intelligence
- 기사 GDPR and AI: Friends, foes or something in between?
- 고객 사례 Using artificial intelligence to better engage with customers
- 백서 Artificial Intelligence for Executives
- 기사 Effective real-time marketing
- 백서 Machine Learning Use Cases in Financial Crimes
- 백서 Real-Time Analytics: The Key to Unlocking Customer Insights & Driving the Customer Experience
- 기사 Wanted: AI leaders
- 백서 Using Hybrid Cloud Capabilities for True Omnichannel Marketing
- 기사 Machine learning and artificial intelligence in a brave new world
- 기사 Contextual engagement
- R E S E A R C H Nerd in the herd: protecting elephants with data science
- 백서 How to Do Deep Learning With SAS®
- 백서 The Risks and Rewards of AI
- E-BOOK How Can Retailers Satisfy Today's Customers?
- 백서 Machine learning and artificial intelligence in a brave new world
- 기사 How to improve your AI marketing skills
- 기사 AI marketing: What does the future hold?
- 기사 Machine learning, data science and AI meet IoT
- 기사 Three ways to improve real time marketing results
- 백서 The Internet of Things: Marketing’s Opportunities and Challenges
- 기사 Artificial intelligence, machine learning, deep learning and more
- 기사 Real-time customer engagement is the future of experience management
- E-BOOK Improving Customer Experience
- 기사 The marketing analytics must-haves
- 백서 Getting to Why in Omnichannel Marketing Attribution
- 백서 Marketing attribution: Giving credit where credit is due
- 백서 Improve Customer Experience with Actionable Artificial Intelligence
- 백서 Redefining Brand Performance for the 21st Century
- 시리즈 The value of marketing metrics at Visa
- 기사 An executive’s guide to cognitive computing
- 고객 사례 The right offer every time
- 고객 사례 Optimization delivers more revenue while slashing marketing costs
- 기사 Marketing measurement do's and don'ts
- 백서 The Architecture and Security of SAS® Marketing Operations Management
- 기사 Empty shelves: The retail analytical talent deficit
- 기사 Marketing optimization: Five lessons learned at a major US bank
- 백서 Customer Engagement Analytics: How to Use Data to Create (and Keep) Happy Customers
- 기사 Do marketers need real-time analytics
- 기사 The digitization of everything – its impact on the buyer’s journey and marketing’s role
- 분석 보고서 백서 Marketing Analytics for Manufacturing: Forging Customer Insights
- E-BOOK Planning For CDP Success: A guided journey for choosing a customer data platform
- E-BOOK Fearless Decision?
- E-BOOK Brilliant decision?
- 백서 SAS - Hospitality Provider
- 백서 Where does marketing stop and advertising begin?
- 백서 AI and analytics are powering a demand planning and customer experience revolution
- 백서 AI for the CIO: 10 Tips for Success
- E-BOOK The Innovator's Flight Plan to AI
- 백서 Data, Analytics & AI: How Trust Delivers Value
- E-BOOK How to Take AI Projects From Start to Win
- E-BOOK Augmented Analytics: The secret ingredient to better business intelligence
- 백서 How AI Changes the Rules
- 백서 AI Momentum, Maturity & Models for Success: Focus on Singapore
- 백서 TDWI Checklist Report Six Best Practices to Ignite the Customer Experience with IoT
- 백서 AIOT: How IoT Leaders Are Breaking Away (IDC Market Report / AIoT Survey 2019)
- E-BOOK Accelerate and improve business outcomes with AIoT
- E-BOOK Powering Health Innovation with AI
- 백서 The Autonomous Grid in the Age of the Artificial Intelligence of Things
- E-BOOK Formidable Forecasts
- 백서 Artificial Intelligence in Banking and Risk Management
- 웨비나 AI Snapshot: Three Key Developments Shaping AI Strategies Right Now
- 웨비나 Breaking Down AI Capabilities for IT: What to Know About Computer Vision and GPUs
- 웨비나 Breaking Down AI Capabilities for IT: What to Know About Forecasting
- 웨비나 AI and Banking: Survey Reveals Success Factors
- 웨비나 How the Brain of an AI/IoT System Processes Industrial Intelligence
- 웨비나 Certification: AI and Machine Learning Professional Credential Overview
- 웨비나 Breaking Down AI Capabilities for IT: What to Know About Optimization
- 웨비나 Breaking Down AI Capabilities for IT: What to Know About Machine Learning
- 웨비나 Synergize Your Tech Stack to Realize AI’s Full Potential
- 웨비나 Enhance the Customer Experience and Create Value for Your Stakeholders
- 웨비나 Smarter Access to Open Data: Introducing SAS/ACCESS to DuckDB
- 웨비나 CDP Capabilities in SAS® Customer Intelligence 360: Activating Dynamic Customer Profiles
- 웨비나 Marketing Decisions Excellence: Turning Insights Into Business Impact
- 웨비나 Real-Time Agent Assist and Next-Gen Strategy for Financial Services
- 웨비나 Discovery-based Investigation in SAS Visual Investigator – Your Guide to Better Searches
- 웨비나 Ethics in AI: Building Responsible AI Systems
- 웨비나 Fostering Trustworthy AI Using a Model Card
- 웨비나 Composite AI Using Machine Learning in Optimization Formulations
- 웨비나 Solving the Dilemma of Smart Things for IT Leaders
- 웨비나 Generative AI: What Boards of Directors Should Consider
- 웨비나 Machine Learning Models in SAS Event Stream Processing
- 웨비나 Advanced Analytics: Generative AI for the Insurance Industry
- 웨비나 To Trust AI, Understand AI
- 웨비나 AI in Health Care: Enhance Clinical and Operational Decision Making
- 웨비나 AI for Supporting Vaccine Adverse Event Reporting
- 웨비나 Optimizing Logistics Operations Using Customized Solutions
- 웨비나 Maximize the Business Value of AI With Modern Data Management
- 웨비나 AI Acceleration and the Future of Innovation
- 웨비나 Model Explainability
- 웨비나 SAS’ Generative AI Strategy for Enterprise Transformation
- 웨비나 Trustworthy AI Using SAS®: A Technical Discussion
- 웨비나 How to Think About Trustworthy AI in 2024 and Beyond
- 웨비나 Generative AI Meets AML: Elevating Compliance Standards in Banking
- 웨비나 To Err is Human. So is AI.
- 웨비나 SAS Model Studio: Getting Started
- 웨비나 Generative AI May Pose One of the Greatest Compliance Challenges for Tax Agencies. What Can Be Done?
- 웨비나 Generative AI in Fraud and Financial Crimes
- 웨비나 Public Comment Analysis for Federal Rulemaking Gets a Boost From NLP and Generative AI
- 웨비나 Market Pulse on GenAI: How to Achieve Enterprise ROI
- 웨비나 Accelerate Innovation With Responsible AI
- 웨비나 Generative AI: Transforming Drug Development in Life Sciences
- 웨비나 AI and Machine Learning in Action Using SAS® Viya®: A Detailed Use Case
- 웨비나 Composite AI: What It Is and Why You Should Care
- 웨비나 Breaking Down AI Capabilities for IT: What to Know About NLP
- 웨비나 Generative AI for Financial Services: Leveraging Large Language Models + Natural Language Processing for Problem Solving
- 웨비나 How Can I Process Scanned Document Images in SAS® Viya®?
- 웨비나 5 Tips for Using GenAI to Improve Your Customer Experience
- 웨비나 The Future of Marketing With Gen AI
- 웨비나 Optimizing the Use of Marketing Technology to Build Customer Trust
- 웨비나 Unlocking Greater Productivity for Data and AI Teams: Insights From the Latest Futurum Group Study
- 웨비나 Getting Payback From Generative AI
- 웨비나 How Ready-Made AI Models Accelerate Value From Health Care Data
- 웨비나 Getting ROI From AI With Modern Data Management
- 웨비나 The Smart Path Forward: Modernizing From SAS®9 to SAS® Viya®
- 웨비나 The Future of AI Governance: Merging Oversight, Culture and Technology
- 웨비나 Navigating the AI Era: Building Trust, Driving ROI and Scaling Innovation
- 웨비나 Applied AI for Your Industry: Drive ROI With Ready-Made AI Models
- 웨비나 Feeding Accuracy: Innovate SNAP Quality Assurance Using Data and AI
- 웨비나 The Future of AI - Why Trust and Governance Matter
- 웨비나 Predictive Safety: Harnessing AI and Analytics for Risk Prevention
- 웨비나 The Sector Series | Game Changing AI Technology for Governments: An Introduction to Artificial and Generative Intelligence for Public Sector Leaders
- 웨비나 Does Trust Matter? Bolstering Your Reputation and Increasing Value With AI.
- 웨비나 Turning Insight Into Impact
- 웨비나 The Sector Series | Game Changing AI Technology for Governments: Machine Learning
- 웨비나 Empowering Government Efficiency with SAS Managed Cloud Services on Microsoft Azure Government
- 웨비나 A modernization success story: How one bank’s move to the cloud sparked a culture of innovation
- 웨비나 The Autonomous Bank: A Clubhouse Conversation on Agentic AI and the Future of Finance
- 웨비나 The AI Advantage: How SAS Customer Intelligence 360 Solves Real Marketing Challenges
- 웨비나 How Ready-Made AI Is Driving ROI in Manufacturing
- 웨비나 Agentic AI in Practice: Transforming Workflows and Employee Productivity
- 웨비나 Unlocking Data Trust for AI: What Every Leader Needs to Know in 2026
- 웨비나 Digital Twins – The Next Frontier in Manufacturing
- 고객 사례 Hyper-personalized offers help consumer finance company elevate the customer experience
- 고객 사례 InShared moves towards an integrated omnichannel marketing approach with SAS Customer Intelligence solution
Forrester does not endorse any company, product, brand or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

