Tag Archives: customer service

Nine management lessons from Terry Leahy, former CEO of Tesco PLC

Terry Leahy, former CEO of Tesco

Terry Leahy, former CEO of Tesco, reveals nine management lessons that made Tesco one of the most remarkable business turnaround stories in British history. During his tenure, Tesco grew from being half the size of its two biggest competitors to six times the size of either of them. Take his advice about customer relationships and competition to your organization.

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Volvo Trucks: Quality and customer satisfaction are standard

Waynette Tubbs

Bengt Persson, Volvo Trucks Senior Vice President of Quality and Tech Support, talked about driving quality across the globe during the 2011 Premier Business Leadership Series in Singapore. SAS’ Waynette Tubbs details Volvo Trucks’ use of analytics and data flow to standardize and optimize warranty claims across Volvo’s 180 global markets.

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