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- White Paper
- SAS Documents Types White Paper Intelligent Decision Automation for Telecommunications in the Digital AgeLearn how communications providers who adapt and embrace analytics and AI will unlock opportunities by converting current processes to be reliably smart, such as credit risk, fraud and collections.
- White Paper Heavy Reading: Advanced Predictive Network AnalyticsHeavy Reading reveals how predictive analytics gives service providers real-time visibility into their networks – boosting revenue potential and ensuring more satisfied customers, better targeted marketing, fine-tuned capacity planning and top-notch service assurance.
- White Paper Understanding Data Streams in IoTThis paper explains how streaming analytics helps you acquire, understand and use real-time, streaming data to make fact-based, automated decisions – and instantaneously react to new information.
- Customer Story Personalization is key in telecommunications. And analytics the natural solution.Telenor Norway uses SAS Analytics to enhance business decisions and continuously adapt to customers’ needs.
- Customer Story Using Customer Intelligence to optimise advertising salesREA Group uses SAS to get a clearer view of its digital advertising.
- Customer Story Better customer service via machine learningAdvanced analytics helps Rogers Communications become more customer-centric, cutting customer complaints in half.
- Customer Story Building customer satisfaction with better network monitoringSAS Analytics helps a major telecom organization analyze traffic, anticipate problems and improve customer service.
- Customer Story Telecom calls on automation to improve market position Vodafone Ukraine reduces customer churn by 30 percent with SAS Customer Intelligence.
Keep them coming back
How can you use data and analytics to recognize your best customers across channels and know exactly where they are in their customer journey? In this e-book, we provide the latest research on customer loyalty, along with a three-pronged approach for securing it.
Digital Intelligence: The Heart of Successful Digital Transformation
This paper explores how digital transformation is changing marketing and customer experience throughout industries, including banking, retail and telecommunications. It also covers the importance of data in digital intelligence and discusses strategic ways to build a digital intelligence platform.
Journey to the Core of Customer Centricity
Many communications service providers (CSPs) have begun their digital transformations, but the big question remains – how can operators improve the overall customer experience and still increase revenue? To accomplish digital transformation and be truly customer focused, CSPs need to understand the customer journey.
- E-Book Becoming a data-driven organizationLearn about the three foundations of becoming data-driven – data management, analytics and visualization – and how they can increase profitability, boost performance, raise market share and improve operations.
Making Sense of AI
This e-book explores the current boundaries of AI, as well as the many ways that modern AI applications can improve our understanding of the world and enable us to make better, faster decisions.
- Webinar How Communications & Media Brands Use AI to Thrive in the Never-NormalLearn how AI and automation can help communications providers and media companies adapt swiftly to major changes in demand, needs and market conditions.
Using Next-Generation Advanced Analytics to Harness Big Data
Discover why Heavy Reading recommends using advanced analytics from proven vendors to obtain real-time intelligence from all your big data.
- White Paper SAS for Media
Fraud in Communications
In a digital world where everything is available via the web, there’s a whole new level of fraud. Today’s communications providers must be vigilant. This white paper explains how organizations can implement the tools and methods to detect and combat emerging fraud methods.
- Webinar Real-Time Analytics in Communications: Deeper Customer Insights. Better Customer Experience.Learn how to create real-time, contextualized interactions and analyze all data to gain a holistic view of customers.
- Customer Story Telstra calls on SAS to keep customers engagedAustralia’s largest telecommunications company relies on SAS Analytics to better understand customers’ needs and develop the products and services they want.
The Future of Risk Modeling
Explore the future of risk modeling with a comprehensive offering that covers data management, modeling, governance, reporting, batch execution, real-time scoring and decisioning with a platform designed for all types of risk models.
- Customer Story Get better insights about your customers Sanoma's campaigns are targeted more optimally to customers - resulting in a high response rate, an increase in revenue per customer and enhanced customer value.
- White Paper Six Ways to Use Subscriber Data to Build a Stronger Business