The Knowledge Exchange / Customer Intelligence / New look, new conversations

New look, new conversations

If you’re a returning reader to the Knowledge Exchange, you might notice our new look. We’ve migrated the Knowledge Exchange into a blog-like platform to encourage interaction and engagement among readers and contributors, and to provide a more user-friendly experience.

You’ll see new features allowing you to:

  • Share comments and opinions on individual articles.
  • Find content more easily by topic.
  • Subscribe to be alerted about new content via RSS.
  • View most popular articles.
  • Subscribe via RSS.

You might also notice that not all of the content is available that you found on the previous site. Stay tuned, we will continue migrating additional content over to the new site in the coming weeks. In the meantime, if there is a specific customer intelligence article you’re searching for, please feel free to contact me at:

Thank you for reading, let us hear your feedback — and we hope to see you again soon.

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