Tag Archives: Tom Davenport

‘Best of’ customer intelligence insights from HBR

By Anne-Lindsay Beall, Editor | Published: August 17, 2012
Argyle conversations: how the role of the CMO is evolving

You’re busy, we know, so we’ve checked out the new Harvard Business Review Customer Intelligence Center for you and have the top takeaways right here.

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Analyze early, analyze often and be totally transparent about your facts

By Peter Dorrington, SAS | Published: February 24, 2011
analyze_early_lrg

Expedia, Chico’s and Harrah’s Entertainment all use analytics in their daily operations with great success. In this panel discussion, they share tips, best practices — and one example of analytics saving millions.

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