The Knowledge Exchange / Customer Intelligence / Jim Bush, Executive Vice President of World Service at American Express

Jim Bush

Jim Bush, Executive Vice President of World Service at American Express

Jim Bush, Executive Vice President of World Service at American Express.

How American Express transformed its call centers

Jim Bush

Ever heard the old basketball adage, “You can’t teach 7 feet”? American Express VP Jim Bush describes the startling results achieved when American Express applied this philosophy to its call center hiring practices.

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