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SAS® Tech Report SAS
August 2013 support.sas.com  |  subscribe  |  unsubscribe
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Dear Readers,

I asked co-workers in SAS Technical Support for tips I could share with SAS® users around the globe—tips that would help you get answers more efficiently.

The immediate response was "Remind users they don't have to wait for business hours to contact us. Users can open a track anytime, anywhere with the online submission form on support.sas.com."

The second suggestion was "There's a recent blog post outlining the four things to remember when opening a track with SAS Technical Support. These are helpful practices to share with users."

Blog author Pam Schiltz is a technical support engineer with 24 years of experience helping SAS users. Recently, Schiltz and her peers have been exploring new critical-thinking techniques.

"Software changes fast, so I'm always learning--not only new products and features, but also better ways to analyze the facts users provide," says Schiltz. "These tips represent the questions and answers that I've found most valuable in resolving users' concerns."

Two great suggestions for the next time you contact SAS Technical Support!

Christina Harvey
Editor, SAS Tech Report
What's New
Online Resources for Statistics »
Statistics blogger Georgia Mariani recently researched SAS support resources for statistics. She lists tried-and-true as well as new books, papers and training courses. Have you seen them all?
New Decision Trees Book »
The authors updated their previous volume with discussions of high-performance forest approaches and rule induction. This book remains the most comprehensive treatment of decision tree theory, use and applications available.
What’s New in SAS® 9.4 »
Don't miss this slimmed-down What's New manual showcasing the key capabilities of SAS 9.4. It's available in free HTML, PDF and e-book options!
How SAS® Supports Hadoop »
This white paper demonstrates how SAS supports Apache Hadoop technologies. Look for practical tips on using SAS Data Management with big data, including integration with the SAS® LASR™ platform.
Tips & Techniques
PROC DELETE: It’s Back! »
The best known SAS procedure that wasn't actually documented or officially supported has returned in SAS 9.4. The DELETE procedure has more features than ever, including a production-quality status.
SAS® Enterprise MinerTM Tips »
Experienced Enterprise Miner users share proven tips and techniques that can help you understand and resolve common error conditions.
Send SAS® Graphs to PowerPoint »
Small things in SAS 9.4 will make a big difference for SAS users. Now you can write SAS/GRAPH® output directly to a PowerPoint slide using ODS.
Increment %DO by Noninteger Value »
It's easy to forget that the Macro facility only does integer arithmetic. This SAS sample shows how to increment a %DO loop using noninteger values as the BY value.
Webcasts & Events

How to Integrate SAS and Teradata
On Demand

NESUG 2013
Sept. 8-11
Burlington, VT
Regular registration closes Aug. 30 

MWSUG 2013
Sept. 22-24
Columbus, OH
Regular registration closes Sept. 13 

SESUG 2013
Oct. 20-23
St. Pete Beach, FL
Early registration closes Aug. 21 

Analytics 2013
Oct. 21-22
Orlando, FL

SCSUG 2013
Oct. 31-Nov. 1
San Antonio, TX
SAS Users Connecting
Customer Intelligence »
Join your peers at the SAS Customer Connection for Customer Intelligence to share innovative ideas and best practices. Register today for the Sept. 17-18 event.
New User Community »
Looking for the latest information about SAS Data Integration Studio and DataFlux®? Follow the new SAS Data Management community and share your questions, experiences and ideas with other users.
Call for Content Opens Soon »
The SAS® Global Forum 2014 call for papers, posters and workshops is coming this month! Get ready now to submit your ideas from Aug.19 - Oct. 21.
Training
Propensity Score Analysis »
This Business Knowledge Series course focuses on testing whether the results of a program can be attributed to a given cause. Listen to the presenter give an overview.
Data Cleaning Techniques »
Achieve greater confidence in the integrity of your data by attending author Ron Cody's class. Listen to Cody give an overview and register today for one of three locations.
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