I love my new role at SAS because there's always something exciting to share.
After watching the special edition of SAS Talks filmed in San Francisco, I invited Stacy Hobson for coffee to learn more about the SAS Customer Loyalty team and its vision for customer support.
"We want customers to get the most value possible from their SAS software, as quickly as possible." says Hobson. "Customer Loyalty believes the first step is streamlining access to every available SAS service, and it starts with one-on-one support."
Every customer has a Customer Account Executive (CAE) to help with business-related issues. For example, if you've just installed new SAS software, your CAE can help arrange workshops, in-house users groups or events like SAS Days.
Other Customer Loyalty teams work to improve how SAS does business by hosting focus groups or by inviting users to day-long customer experience forums. What happens to that feedback? Customer Loyalty shares it across SAS so we can address user needs in a more unified way.
Watch for more introductions to people who are changing the face of SAS support. I hope, like me, you'll find new services and opportunities to share.
Editor, SAS Tech Report