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SAS® Tech Report SAS
June 2013 support.sas.com  |  subscribe  |  unsubscribe
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Dear Readers,

I love my new role at SAS because there's always something exciting to share.

After watching the special edition of SAS Talks filmed in San Francisco, I invited Stacy Hobson for coffee to learn more about the SAS Customer Loyalty team and its vision for customer support.

"We want customers to get the most value possible from their SAS software, as quickly as possible." says Hobson. "Customer Loyalty believes the first step is streamlining access to every available SAS service, and it starts with one-on-one support."

Every customer has a Customer Account Executive (CAE) to help with business-related issues. For example, if you've just installed new SAS software, your CAE can help arrange workshops, in-house users groups or events like SAS Days.

Other Customer Loyalty teams work to improve how SAS does business by hosting focus groups or by inviting users to day-long customer experience forums. What happens to that feedback? Customer Loyalty shares it across SAS so we can address user needs in a more unified way.

Watch for more introductions to people who are changing the face of SAS support. I hope, like me, you'll find new services and opportunities to share.

Christina Harvey
Editor, SAS Tech Report
What's New
Ready to Adopt Visual Analytics? »
If you're considering a visual analytics implementation, this TDWI Checklist Report lays out seven practical steps to steer you in the right direction.
Practical Time Series Analysis »
Anders Milhøj's new book uses examples to explain how to use SAS for time series analysis. It offers modern procedures for forecasting, seasonal adjustments and decomposition of time series.
SAS® 9.4: A Big Deal! »
Presenters at SAS Global Forum 2013 shared parts of the SAS 9.4 story. Here's a quick run-down of new features you can expect later this summer.
Buy Books with Training Points »
SAS Publications announced new programs, new products and new opportunities at SAS Global Forum. You can take advantage of them today.
Tips & Techniques
Univariate Analysis Options »
Rick Wicklin shares six surprising situations where using a SAS regression procedure might be the better choice for computing univariate statistics and analyses.
SAS®Enterprise Guide®: Exporting Files »
Step-by-step instructions and suggestions for using the Copy Files task to export and download any file from SAS Enterprise Guide.
How to Implement a Web Service »
This code-filled white paper provides a technical overview of Web services in SAS, shows how to use .NET and J2EE frameworks and outlines a basic Web services model.
Too Many Observations? »
You're merging SAS data sets and something has gone amiss. To debug, start with this helpful list of six common causes.
Webcasts & Events

High-Performance Data Mining Using SAS® Enterprise Miner™
June 20
1 p.m. ET

Analytics 2013
June 19-20
London, England

NESUG 2013
Sept 8-11
Burlington, VT
Registration Opens June 17 
SAS Users Connecting
Planning a Paper for Fall? »
Time is running out! The call for papers for many of the regional users group conferences is closing in June. Please check the dates and submit your ideas today.
Visual Analytics in London »
Whether you plan to network or get a first look at SAS Visual Analytics 6.2, this video tells you what to expect at Analytics 2013. Check the latest agenda too.
Training
Structural Equation Modeling »
A new advanced course introduces the experienced statisticial analyst to structural equation modeling (SEM) and the new PATH language in the CALIS procedure in SAS/STAT® software.
ODS Graphics: Essentials »
If you need to produce high-quality presentation graphics interactively or with SAS code, don't miss this new course. Remember: ODS Graphics is available with Base SAS in SAS 9.3.
Quick Clicks

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Discussion Forums »

Key Happenings in SAS Online Support »
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