Integrated Citizen Outcome Management

By eliminating the complexity of sharing data and applications across the organization, SAS allows HHS agencies to create a holistic and integrated view of individual citizens and families, and their service utilization and needs. You can achieve integrated citizen outcome management through SAS software and services that help you:

• Meet the needs of the entire family unit – in the short and long term. With a comprehensive view of the needs of a client or family across multiple programs and services, you can gain a better understanding of those you serve to design an effective program of services for them. SAS offers modeling that also enables you to predict the future needs of a client or family unit to plan for appropriate, desired long-term outcomes.
• Increase the quality of services while reducing costs and combating fraudulent activity. SAS provides integrated views of citizens and providers of those services across all service areas so you can understand the distribution of needs and service use among families. You'll also gain insight into how family issues affect an individual, and have the information needed to curtail fraudulent activity by uncovering suspicious patterns of behavior.
• Improve program effectiveness. With SAS, facilitate the evaluation of program effectiveness to improve the lives of the most vulnerable citizens.
• Employ reporting that meets citizen needs and adheres to accountability standards. By accessing data across multiple, disparate systems and databases with accurate and timely Web-based reporting, you can respond to requests for information and more efficiently complete accurate and beneficial studies required by the legislature.
• Ensure the safety of those citizens who are at high risk for criminal activity. With SAS' predictive analytics, you can intervene and avert a potential situation of child abuse, neglect or family violence and obtain needed services for a family unit – all without compromising privacy.

• Exceptional data integration and data quality capabilities. SAS improves data effectiveness by turning incomplete data into accurate, reliable information in a unified view of enterprise data – so you can then verify the identity, eligibility and authentication of citizens for services.
• Advanced, predictive analytics. With SAS, you can gain a depth of understanding by automating the collection and analysis of volumes of complex data, such as service claims and delivery of service events, to better manage outcomes for citizens and their families.
• Enhance the identification of fraudulent activity. One key differentiator of the SAS Fraud Framework for Government is the SAS hybrid approach to fraud analytics – employing business rules, anomaly detection algorithms, predictive models and social network analytics.
• Flexible reporting environment. Users can process their own information through a secure, user-friendly Web browser without waiting on the backlog of programming requests, enabling more time for actual analysis.
• Measure and monitor program performance. When an agency develops a clear mission, strategy and set of performance measures that are aligned and on-course throughout the agency, government leaders can easily identify successes and failures.