SAS® Support Services

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SAS® Premium Support

Enhanced technical support for businesses with evolving needs.

Get more collaboration with SAS experts, so you can grow your business – and add value to your investment.

Services Included
 

With SAS Premium Support, you get the benefits of SAS Standard Support in addition to the benefits below.

Access to a technical support account manager (TSAM)

Your TSAM will spend time learning about your organization's environment and goals, while managing and prioritizing your technical issues.

Enhanced service-level agreement

Issues are addressed as quickly as possible due to faster responses from SAS engineers and resource coordination by your TSAM.

Proactive
technical advice

Based on a solid understanding of your account needs, your TSAM will use a proactive, collaborative approach to providing technical advice and guidance. 

Regularly scheduled meetings

By meeting regularly with your TSAM, you can discuss key projects, issues and plans.

Workshops

SAS provides skills development and courses that may include an overview of SAS online services, problem investigation techniques and more.

Regular status reports

Status reports will be generated on your technical support activity, so you're always aware of issues, next steps and resolution details.

Phone or email
support

Your questions and technical issues will be addressed as quickly as possible, by SAS experts. (SAS Standard Support)

Access to resources

With access to our customer support site, your team will be able to access resources to help advance their skills. (SAS Standard Support)

Hot fixes & downloads

Get access to important software updates and fixes, so your technology is always up and running. (SAS Standard Support)

With SAS Premium Support, you can protect the value of your SAS Analytics investment, mitigate operational risk to your SAS platform, minimize business disruptions – and devote more time to providing business value. 

Get Started Now

Our Customer Contact Center can help you get started.

To learn more about other support services, visit sas.com/contact and connect with us via your channel of choice – phone, web, social or chat. 

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I have been using SAS for 20 years. Compared to other software, SAS provides the best customer service. The people are so knowledgeable. I can depend on them for any issues I encounter.

Jiaping Zhu, Canadian Imperial Bank of Commerce

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Learn More

Download our SAS Support Services brochure to learn more about how our services can help your business.

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