SAS^® Warranty Analysis

Smart manufacturers are increasing their focus on post-sale warranty service for one very simple reason: It's invaluable for creating better profit margins and repeat business.   In the Spotlight Rightsizing Your Accruals: Transforming Lazy Capital into Working Capital Archived Webcast SAS Service Intelligence View the video commentary of Mark Vigoroso from Aberdeen Group. View video: Windows Media Player RealPlayer Warranty service can and should be about more than fixing product field failures. It presents proactive opportunities to identify issues, differentiate your company through exceptional customer service, build customer loyalty, and enhance brand reputation and lifetime value in each customer relationship. In order to produce these results, you must first make sense of the abundance of data collected from warranty claims. But simply reporting on warranty data is not enough. World-class companies act proactively by applying analytics to their warranty data during the adjudication process, allowing them to predict and prevent critical warranty issues. SAS Warranty Analysis integrates field performance data with key customer, product, manufacturing and geographic information in a manner that enables organizations to detect and correct issues months earlier and reduce warranty costs by approximately 15 percent. This solution includes: Standard, Extensible Data Model. Integrate warranty claims, call center, technician hotlines, and other field performance data with sales, product, and repair information to gain a comprehensive view of field issues. Integrated Warranty Business Rules. Address the variation and complexities of warranty data by applying business rules such as sales lag profiles, usage distributions, maturity calculations, and seasonality adjustments. Warranty Dashboard. Use this Web-based, point-and-click dashboard to access the latest information on key warranty performance indicators, drill down to performance trends, and disseminate strategic objectives and information across the organization. Report Library. Make information available across the enterprise or limit it to specific users or groups. Provide automated reports to executives, dealers, suppliers and other users that focus them in specific areas. Emerging Issues. Automatically detect upward shifts in claims activity through an emerging issues system that simultaneously monitors production period, usage, and period, savings months off of the issue detection process. Warranty Reporting and Analysis. Combine and subset data through a series of easy to use filters. Quickly prioritize and define issues using a standard set of interactive, warranty-focused analyses. Conduct the filtering and analysis within a Project-based User Interface built around the warranty analysis process. Integrated Text Analysis. Find patterns in text from customer comments to technician notes. Identify groups of similar claims based on text content and highlight critical, quantitative variables that differentiate text-based groups. Move quickly from quantitative analyses to text analyses and back. Advanced Warranty Analysis. Unlock additional knowledge from the data by allowing advanced users to choose from hundreds of powerful analytic techniques all within an environment that does not require them to be programmers. Key Benefits Reduce warranty costs. Automatically detect emerging issues months earlier. Reduce detection to correction time. Reduce the size and cost of recalls. Increase the efficiency of problem-solving efforts for improved quality and customer satisfaction. SAS Warranty Analysis is a component of SAS Service Intelligence, an integrated set of solutions for the post-production, aftermarket service chain that also includes SAS Service Parts Optimization and SAS Operations Optimization and the SAS Solution for Warranty Reserve Forecasting. By starting with SAS Warranty Analysis and then extending to other components within the SAS Service Intelligence suite of solutions, organizations can gain even greater benefit with the capability to monitor, predict and optimize the entire service chain. This family of flexible, extensible solutions includes prebuilt, service chain-specific data and analytical models, as well as streamlined processes and techniques that speed up both implementation and results, giving you a fast track to significant ROI.

Looking for more information on SAS Warranty Analysis? Download the white paper "Warranty Management as Your Competitive Differentiator". Read Warranty Exam reprint from Warranty Week (PDF: 212K). Read related success stories. Ready to put The Power to Know® to work for you? Contact your local SAS office or call us toll free at 1-800-727-0025 (U.S. and Canada). Contact SAS for pricing information and to learn more about our products and solutions. Sign up for one of our free e-newsletters. Download FREE white paper "Warranty Management as Your Competitive Differentiator"