Amdocs

SAS and Amdocs established a global strategic alliance in February of 2005, with initial focus on the Communications Service Provider (CSP) market, which includes the world’s leading telecommunications providers.

The alliance centers on Amdocs’ Integrated Customer Management or ICM vision, which entails leveraging customer intelligence to deliver an intentional customer experience. SAS customer analytics, business intelligence and customer intelligence solutions, combined with Amdocs solutions and expertise in operational CRM and billing systems, allow customers to realize the ICM vision.

In 2006, Amdocs developed and delivered analytics and SAS MA connectors which provide direct access to Amdocs CRM and billing data. These connectors will facilitate joint SAS-Amdocs implementations.

About Amdocs

• Amdocs is the #1 provider of CRM, billing and infrastructure software and services to the Communications, Directory and Media, Cable and Satellite markets.
• Solution portfolio: CRM/Clarify, billing, order management, tech support, mediation, and partner/content management for communications industry.
• Expertise in customer-centric business processes, complex implementation & integration services.
• In February announced Dynamic Relationship Pricing for Banking solution.

Joint Value Proposition

• SAS and Amdocs allow clients to enjoy relevant, timely and actionable customer intelligence at every point of interaction and decision – enabling Integrated Customer Management vision.
• The SAS Amdocs Alliance integrates leading analytics and operational platforms to deliver a differentiated, intentional customer experience.