Products & Solutions / Service Intelligence

SAS® Warranty Analysis

The leading solution for emerging-issue detection and root-cause analysis

SAS Warranty Analysis integrates warranty and other data with key customer, product and geographic information so organizations can accelerate detection and reduce time to correction. SAS Warranty Analysis lowers warranty costs and increases customer satisfaction, enabling you to improve product quality and your brand reputation.

Benefits

  • Early issue detection.
  • Problem prioritization.
  • Problem identification and definition.

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Features

  • Data integration.
  • Warranty-specific predictive analytics.
  • Integrated text analysis.
  • Easy reporting capabilities.

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“SAS is helping us make discoveries so that we can address the core issues before they ever become problems – and we can make sure that we are addressing the right causes. We're talking about hundreds of millions of dollars in savings.”

—Tracy Cermack

Project Manager in the Service Engineering Information Department

American Honda

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Screenshots

Integrated text analysis

Screenshot: Integrated text analysis
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How SAS® is Different

  • SAS is the market leader and only technology vendor with true domain expertise in warranty analysis, which we’ve built directly into the solution.
  • Specific to warranty analysis, not just warranty reporting, the SAS solution provides an automated workflow for identifying and acting on emerging issues, including:
    • Detection: Identifies the problem early on.
    • Prioritization: Puts the problem into perspective, calculating how much it will cost to fix and how much it will cost if nothing is done.
    • Definition: Determines the problem’s root cause and takes steps toward correcting it.
  • SAS Warranty Analysis is just one piece of an entire service intelligence suite; you can build on this foundational piece to address all other service optimization areas – including accrual forecasting, service parts and service operations optimization, call center analytics and more.

Benefits

  • Early issue detection. SAS Warranty Analysis provides manufacturers with early detection of problems that may otherwise go unnoticed. By identifying warranty-related issues early, companies can save countless dollars in both repair costs and customer retention because issues are proactively addressed before they become significant, costly problems.
  • Problem prioritization. SAS Warranty Analysis puts problems into perspective, calculating how much it will cost if nothing is done. This allows manufacturers to determine the best course of action and associated costs as well as any potential effect on customer satisfaction.
  • Problem identification and definition. Because many warranty-related issues are the result of underlying process or procedural problems, SAS Warranty Analysis identifies which combinations of variables drive failures. By then isolating failure modes to enable true root-cause analysis, SAS enables manufacturers to address the underlying cause rather than simply acting on a symptom.

     

Features

Data integration.
  • Standard, extensible data model.
Warranty-specific predictive analytics.
  • Integrated warranty business rules.
  • Emerging issues system:
    • Automatically determines the critical values and simultaneously monitors changes across production period, usage and claim period.
    • Uses three different analytical methods to detect shifts in claims activity: automated analytical process, analytical watch list and threshold watch list.
    • Flags issues with criteria that surpass specified threshold values and identifies causes.
    • Comments can be attached so current progress is easily ascertained.
  • Ad hoc warranty analysis, including product-usage profiling, warranty rate calculation, Pareto charts, trend charts, exposure charts, trend-by-exposure charts, statistical drivers and comparisons, and reliability analysis.
  • Advanced analysis:
    • Interactive reporting and analysis dialog boxes.
    • Hundreds of analyses and charting options, including descriptive analysis, table analysis, ANOVA, regression, multivariate, survival analysis, capability analysis, control charts and graphs.
    • Point-and-click interface enables users to organize warranty data and analysis into a self-contained environment for easy sharing.
Integrated text analysis.
  • Pattern recognition.
  • Grouping.
  • Increased coding reliability.

Easy reporting capabilities.
  • Web-based, project-oriented interface for creating both simple and complex reports:
    • Workflow mirrors the warranty processes.
    • Powerful filters let users easily subset and combine data. Filters can be applied using time attributes, product attributes, geography, production plants and more.
    • Group by project.
    • Field-issues analysis.
    • Specific-person analysis.
    • Fix-validation analysis.
    • Organizational and individual analysis processes.
  • Warranty dashboard:
    • Includes out-of-the-box performance metrics.
    • Corporate dashboard controlled by system administrator.
    • User-personalized dashboards let users select which metrics to track, which By variables to use for analysis and which data to display.
    • Drill-to functionality lets users drill into dashboard to analyze data.
    • Users can interact with graphs for further analysis.
    • Analytic options can be modified for use by corporate dashboard or user dashboards.
  • Warranty report library:
    • Web-based repository of information.
    • Contents can include special studies, documents posted by individual users and automatically-generated standard reports.
    • Personalized views with My Library feature.
    • Users can subscribe to reports and receive e-mail notification when reports are updated.


 

Screenshots

Integrated text analysis

Integrated text analysis enables you to find patterns in customer and technician comments.

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System Requirements

Server tier supported platforms

SAS® Warranty Analysis server component

  • AIX: Release 5.1, 5.2, 5.3 on POWER
  • HP-UX Itanium: Release 11i Version 1, 2 and 3
  • Solaris on SPARC: Version 8, 9, 10
  • Windows (x86-32): Windows NT 4 Server, Windows 2000 Server, Windows Server 2003, Windows XP Professional

NOTE: The SAS Data Integration and SAS Enterprise BI Server components can go on either the same machine as the SAS Warranty Analysis server or on different machines. The SAS Data Integration and SAS Enterprise BI Server components of the SAS Warranty Analysis server are supported on these additional platforms:
  • HP-UX PA-RISC: Release 11i Version 1, 2 and 3
  • Linux for x86 (x86-32): Red Hat Linux 8.0, RHAS 2.1, RHEL 3.0 and 4.0, SuSE SLES 8 and 9
  • Linux for Itanium: Red Hat RHEL 3.0
  • Solaris on x64: Version 10

SAS® Metadata Server component

All platforms listed under the SAS Warranty Analysis server as well as the SAS Data Integration and SAS Enterprise BI Server components are supported. Additional platforms supported for SAS Metadata Server:
  • Windows (on Itanium): Windows Server 2003 for Itanium-based systems
  • z/OS: Version 1 and higher

SAS® Scalable Performance Data Server® component

All platforms listed under the SAS Warranty Analysis server are supported. Additional platforms supported for SAS Scalable Performance Data Server:
  • HP-UX PA-RISC: Release 11i Version 1, 2 and 3
  • Solaris on x64: Version 10

NOTE: This component should be installed and run on the same machine as the SAS Warranty Analysis server or the SAS Data Integration Server component.

Midtier supported platforms

All platforms listed under the SAS Warranty Analysis server are supported.

Client tier supported platforms

  • Windows (x86-32): Windows 2000 Professional, Windows XP Professional
  • Internet Explorer 5.5 and 6

Please contact your SAS representative with any additional questions about technical requirements.

Ready to learn more?

Call us at 1-800-727-0025 (US and Canada) or request more information.