Problem #1
You did not receive a confirmation email from SAS after creating a profile or resetting your profile password.

First, check your junk email folder. If the email is there, please add to your list of Safe Sender domains to prevent future emails from getting blocked by a firewall or caught by a spam filter.

If the email is not there, check with your IT department to see whether emails from the domain can be added to a corporate Safe Sender list.

We can also re-send the email. Request another by clicking the Create Profile link in the site banner and re-entering your information.

Problem #2

You need to update your email address in your SAS Profile.

Use the edit profile link in the site banner to update your information. Once you change your email address, we’ll send you a confirmation message. Please click on the link in this message to complete the update.

If you use the Check Problem Status app to see your SAS Technical Support tracks, you can only access the tracks associated with your email address. This is why some customers maintain multiple profiles for multiple email address.

An alternative is to request supplemental access authority for tracks associated with other email addresses. This request goes to the SAS Installation Representative assigned to the site number used to open those tracks; the representative grants your request using an administrator link. You can contact your SAS Installation Representative directly, or by using the Request Access to Other Tracks form.

Problem #3

You need to update your email address in your SAS profile, but can’t remember your profile password – or access your old email address.

Create a new profile for the new email address. Your old profile will be deleted from the system when we purge unused profiles.

For additional help with your SAS Profile, email For other questions or assistance, please visit our Contact Us page.