Terms and conditions

Group (Private) Courses

A Group course will be confirmed on receipt of the signed Group Training proposal. The signed Group Training proposal must be received by SAS no later than ten (10) working days prior to the scheduled start date of the course.

Delegate details

Group course fees are fixed for up to twelve delegates. Any reduction in delegate numbers will not be reflected in the course fee, but an increase in delegate numbers beyond twelve delegates will result in an increase to the course fee. Delegate names must be supplied via twnedu@sas.com at least five (5) working days prior to the first day of the course.

Event Setup

For courses held at the customer premises ("on-site" courses), the customer will provide all the necessary equipment as discussed with the Education Account Manager when booking the event. For "on-site" courses, it is essential that current licensed software required for the event is installed on each training room PC. Separate agreements are required to provide for short term licensing of any required software.

Fee Policy

Public Course fees must be paid in full prior to the course start date. If course fees are not paid on time, SAS reserves the right to allocate the course place to another delegate. All transfer charges must be paid for on receipt of invoice. SAS reserves the right to modify published course prices at its sole discretion and without prior notification.

Group Course fees must be paid in full either prior to the course start date or (30) days from the date of issue of the invoice (whichever occurs later). SAS Education provides lunch and refreshments for courses held at SAS training centres and at SAS nominated training centres (included in the course fee).

Content Policy

SAS Education courses are reviewed, updated and improved continually, and SAS reserves the right to alter any of the course content without prior notice. It may not be possible to cover all course topics due to unforeseen circumstances, the Instructor will advise delegates when this is the case and may offer alternatives. Where necessary, the instructor will add appropriate, additional reading material.

Copyright Policy

The course material is the exclusive copyrighted property of SAS. Course material includes course notes (training manuals), presentation slides and course data. None of the course material may be reproduced, republished, distributed, posted, sold, or transferred. SAS' copyright extends to all electronic or supplementary materials provided as part of a course. Course notes are available only for attendees and are provided on the first day of a course. Course notes are not available prior to the course.

Course Cancellation/Rescheduling Policy

SAS may cancel or reschedule a course at its discretion and will use reasonable efforts to notify delegates at least 5 working days in advance. In these circumstances, delegates will be offered an alternative date, an alternative location or a full refund of course fees paid. SAS is not responsible for airline or accommodation costs incurred by delegate in the event a course is cancelled or re-scheduled.

Substitutions (name changes) are accepted at any time prior to the event without penalty, subject to the replacement delegate satisfying any necessary course pre-requisites.

Please notify SAS via twnedu@sas.com of any changes to your scheduled training including cancellations, rescheduling to a different date and substitutions as soon as possible. The following charges shall apply:

Public Courses	Charge
Cancellation or rescheduling of registrations more than 10 working days before the course start date	No charge
Cancellation within 10 working days before the course start date, or no-show on the day of the event	100% of the course fee
Rescheduling of registrations between 5 and 10 working days before the course start date	Administration fee of 25% of the course fee*
Rescheduling of registrations within 5 working days before the course start date	Administration fee of 50% of the course fee*

 

Group (Private) Courses	Charge
Cancellation or rescheduling of course more than 10 working days before the course start date	No charge
Cancellation within 10 working days before the course start date	100% of the course fee
Rescheduling of course within 10 working days before the course start date	Administration fee of 50% of the course fee plus any costs incurred by SAS prior to the effective date of cancellation, including travel, living expenses and facilities hire*

* Payable in addition to the course fee. Only one transfer/reschedule is permitted per booking.