Diverse group of health care professionals gathered around laptop

Gain data-driven insights to improve operational efficiencies, experience and patient outcomes

Health care operations and experience

Provide better care, health outcomes and care experiences by optimizing processes, workflow and resources across your health ecosystem.



Improve operational productivity

Benefit from automation for efficient operational processes across the entire health care ecosystem. Increase patient satisfaction with personalized communications and a better, integrated care experience.

Processes, capacity management and costs

Benefit from AI-driven automation for efficient operational processes, workflows and resources across the entire health care ecosystem. Streamline operations by applying AI-powered forecasts and optimization algorithms.

Demand & workforce scheduling

Predict which patients will utilize services to optimize workforce planning. Empower bed managers and clinic leads to use organizational bandwidth efficiently using insights from an intuitive, low-code/no-code interface.

Patient outcomes & experience

Efficiently integrate data from disparate health and non-health data sources in a unified, shared platform to better understand patient needs and improve outcomes and satisfaction.

Health document analysis

Use AI and text analytics to structure information for reviewers, improving accuracy and efficiency.

Contact center analytics

Receive insights into the most common topics and issues to improve customer satisfaction, net promoter scores and call resolution times.

How SAS delivers award-winning health care finance solutions

  • Canada’s Centre for Addiction and Mental Health predicts which patients require alternative levels of care (ALC) upon admission with advanced analytics and SDOH. This ensures patients are moved into the right care setting, freeing up beds for those who need them most.

  • 10x

    Jan Yperman Hospital analyzes asset utilization to optimize product inventory management, purchasing and maintenance with Blyott and SAS® Viya®, which resulted in a 10x more cost-effective inventory management. In addition, they track and analyze patient flows to identify process improvement opportunities.

  • Optum Serve automates the medical record review process of veterans by using SAS Viya, SAS Visual Analytics and SAS Visual Text Analytics to extract relevant insights, improving efficiency and reducing the upfront time needed from providers.

  • The demand for kidney transplantation has increased, and transplantation is often the best option for many people with kidney failure. The School of Medicine at the University of Cambridge partnered with SAS to assess kidney biopsy images using AI and automation to improve accuracy, reliability and efficiency.

  • Siemens Healthineers uses predictive service and maintenance solutions from SAS and partner Mayato, achieving 36% less system downtime.

    SAS Viya: The data and AI platform for your health care business

    Unlock trusted health insights faster to improve health outcomes, control costs, increase operational efficiency and build healthier, more resilient communities.


    Recommended resources for health operations and experience solutions

    e-book

    Data-driven health care: How interoperability improves outcomes and efficiency

    Webinar

    Health Analytics in Action

    Webinar

    Predicting Patient No-Shows

    Podcast

    Health Interoperability and AI in Action


    SAS is a leader in health operations and experience solutions

    SAS is a Leader in The Forrester Wave: Real-Time Interaction Management, Q1 2024.

    SAS is a Leader in the 2024 Gartner® Magic Quadrant for Data Science and Machine Learning.

    SAS is a strong Leader in the inaugural report Forrester Wave: AI Decisioning Platforms, Q2 2023.


    Featured Products

    Learn more about best-in-class products for automating data, models and processes.

    • SAS Health Solutions

      SAS Health simplifies health data management and accelerates analytic discovery by providing an end-to-end enterprise solution for analytics and data automation.

      • Adopt an enterprise solution for improved interoperability through an end-to-end capability for health data integration, data management, automation and analytics.
      • Easily ingest data from industry standards and map to a FHIR-based common data model faster.
      • Combine health and non-health data for industry-specific business solutions.
      • Deploy a low-code/no-code environment for data exploration, advanced analytics and model deployment.

      Multichannel Marketing Hub I SAS Customer Intelligence 360

      Customize every patient and member interaction in real time with a modern, multichannel marketing hub.

      • Personalize interactions and provide the right message at the right time.
      • Take advantage of the flexibility of a cloud, software-as-a-service offering.
      • Build strong customer relationships with targeted journeys powered by customer insights.
      • Deliver messages across owned digital and third-party applications.
    • SAS for Transforming Health Outcomes I Powered by Azure

      Improve clinical and operational insights through AI-driven, predictive analytics.

      • Use insights to predict demand and optimize operations.
      • Make each patient touch point more relevant with proactive, data-driven insights.
      • Improve efficiency and increase the value of analytics through a secure, governed cloud-based infrastructure.
      • Expand the use of data-driven insights across clinical and operational teams.

      SAS Analytics for IoT

      Enable all types of users to transform data into intelligence with an extensible, sensor-based data model and an intuitive visual interface built to streamline ETL tasks.