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Omnichannel Customer Lifecycle Management (CLM) to boost revenue & impact customer experience

Maximize Customer Lifetime Value by improving renewals & product holding rates
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Expected 4-8% improvement in conversions
4-7% improvement in retention rates

SBI General Insurance achieved this using  •  SAS® CI 360 software hosted on AWS Mumbai.

This case study has originally been featured in NASSCOM’s ‘The Cloud Cornerstone Success in Action - Case study Compendium’ and can be downloaded here.