There’s more to customers than just their insurance policies.
We help you harness the power of AI to give you a complete picture of your customers, letting you embrace customer-centricity like never before.
The insurance landscape is changing. Fast.
Powerful forces are re-shaping the insurance industry and impacting your business.
These are biggest the trends and challenges.
Regulation doesn’t stand still. The need to adapt is ever-present, with FCA changes coming to pricing strategies, underwriting, financial reporting, stress testing, scenario analysis – and much more.
Insurers know they need to modernise.
But with margins razor-thin, they need to do more with less.
Digital channels and automation are needed to reduce costs and boost customer experience.
IFB & SAS: Beating Insurance Fraud Together
Digitalisation, automation and product innovation is rapidly impacting the insurance industry. As a result, new types of fraud arise.
People’s appetite for new insurance products change faster than ever and they expect services to be delivered in real time. Application fraud is a great example of how changing industry practices impact how fraudsters operate.
IFB and SAS work in partnership to help bring the insurance industry together to share key data and intelligence management for a collective purpose: Tackle fraud and protect genuine customers from fraudsters.
How we’ll help you become customer centric
Make the move to a model that helps you better understand your customers.
Here are 5 ways SAS gets you there faster.
Customer success stories
SAS has helped insurance industry clients improve their pricing strategies,
enhance customer experience, prevent and investigate fraud, boost digital transformation and
solidify their regulatory and compliance reporting.
Here are some of our client stories
How can insurers increase pricing accuracy and ensure the right products are being offered?
Daiwa Securities use AI to make sure branch and call-centre staff have a full understanding of customers. They can predict their needs, and make every interaction personal and worthwhile, reducing customer churn by 50%.
SAS in Insurance – Facts & Figures
insurance companies are using SAS worldwide
of insurance companies in the Fortune Global 500 rely on SAS
number of top 50 largest global insurers relying on SAS
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SAS analytics, enriched by AI and machine learning tools, help you become a truly customer-centric insurer. Discover the transformative power of SAS today. Get started
From the blog: Our take on customer-centric insurance
Read our blog series to hear the thoughts of Paul Ridge, Head of Insurance, SAS UK&I and the rest of the SAS insurance team on how we can use analytics to change lives and become customer centric.
How insurers can enter the era of customer eccentricity
Innovation is changing the way we live – yet the insights insurers need to adapt to this new way of life are hidden from view. This blog post, written by Paul Ridge, explains how to unlock these critical data points.
Why analytics alone can’t deliver customer-centric insurance
Analytics and AI have the power to prepare insurers for a customer-centric future. But, as Paul Ridge explores, most insurers have the wrong approach to analytics. Find out why in this thought-provoking post.