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SAS® Support Services

When you need questions answered or problems solved, turn to the experts.

Not only do we provide the industry's most powerful analytics, we also pair our technology with the best support in the business.

Move Your Business Forward, Faster

We'll keep you focused on the road ahead by helping you:

  • Get your technology up and running with minimal interruption.
  • Evolve your team's skills with online resources.
  • Quickly download hot fixes and important updates.
  • Get well-informed answers from several different disciplines, including research and development, consulting and more.

Compare Service Options

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Benefits Standard SupportPremium SupportElite Support
DATA Step and Graphic samples
Product documentation
Downloads & hot fixes
Telephone support
Online support
Knowledge base
Manage My Software
Hot fixes & downloads
Direct access to a technical support account manager (TSAM) 
Faster response times 
Proactive technical advice 
Regular meetings with your TSAM 
Regular status reports 
Major incident management
Consulting support service hours  
Educational resources  
Out-of-hours planned support  
 Get Standard SupportGet Premium SupportGet Elite Support

SAS has the best technical support in the industry, bar none! The technician I dealt with knew and understood my issues. In no time, I was able to research and provide solutions to overcome my obstacles.

Feroz Essa, HQ Air Force Personnel Center

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