Telecom customer experience analytics
Reduce churn and grow market share with a 360-degree view of your customers. Deep insights into customer behavior enable you to personalize the telecom customer experience at every touchpoint and provide new capabilities and services.
Why choose SAS for telecom customer experience solutions?
Create agile customer experiences that build long-lasting brand loyalty, improve operational efficiency and revenue.
-
Grow trust with an immersive customer experience
Make decisions in real time with customer insights that enable more relevant, targeted and personalized communications and services. Predict, prioritize and preempt customer issues that may lead to dissatisfaction and churn.
-
Improve operational efficiency and revenue
Achieve a 360-degree view of customers at every touchpoint for the deepest level of insight and understanding. Analytics enable you to deliver real-time, location-based, personalized services that enrich customer experience and drive ARPU and market growth.
-
Build lasting loyalty and scale with automation
Create and automate contextual customer journeys across channels with AI and machine learning insights to build customer satisfaction and loyalty. Automate techniques like segment discovery, task targeting and journey optimization to increase efficiency and engagement and lower costs.
Personalize the entire customer journey
Improve customer engagement and retention by providing a hyperpersonalized telecom customer experience with a complete view of customer behavior.
Accountability and acquisition
Prove the value of your marketing and customer service teams and implement personalized service programs with built-in testing, optimization and attribution.
Best-in-class identity management
Dynamically collect data and leverage a hybrid marketing architecture for better insights that ensure a consistent customer experience.
Customer journey management
Build customer journeys that span all your engagement channels and guide customers to an end conversion event instead of a predefined marketing path.
The value of SAS telecom customer experience solutions
-
40-50%
A Norwegian telecom provider increased growth of personalized upsells by 40-50% over two years and reduced churn in the youth segment by 8%.
Recommended resources for telecom customer engagement
Featured products
Learn about our customer experience products that help telecom companies build brand loyalty and increase subscribers.