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Journey to the Core of Customer Centricity
Many communications service providers (CSPs) have begun their digital transformations, but the big question remains – how can operators improve the overall customer experience and still increase revenue? To accomplish digital transformation and be truly customer focused, CSPs need to understand the customer journey.
Making Sense of AI
This e-book explores the current boundaries of AI, as well as the many ways that modern AI applications can improve our understanding of the world and enable us to make better, faster decisions.
- Customer Story Building customer satisfaction with better network monitoringКак SAS Analytics помогает крупной телекоммуникационной организации анализировать трафик, предупреждать возникновение проблем и улучшать обслуживание клиентов.
- SAS Documents Types Технический документ Intelligent Decision Automation for Telecommunications in the Digital AgeLearn how communications providers who adapt and embrace analytics and AI will unlock opportunities by converting current processes to be reliably smart, such as credit risk, fraud and collections.
- Customer Story Как улучшить клиентский сервис с помощью машинного обученияAdvanced analytics helps Rogers Communications become more customer-centric, cutting customer complaints in half.
Digital Intelligence: The Heart of Successful Digital Transformation
This paper explores how digital transformation is changing marketing and customer experience throughout industries, including banking, retail and telecommunications. It also covers the importance of data in digital intelligence and discusses strategic ways to build a digital intelligence platform.
- E-Book Becoming a data-driven organizationLearn about the three foundations of becoming data-driven – data management, analytics and visualization – and how they can increase profitability, boost performance, raise market share and improve operations.
- Аналитический отчет SAS is a Leader in The Forrester Wave™: Real-Time Interaction Management, Q4 2020Forrester names SAS a Leader in The Forrester Wave™: Real-Time Interaction Management, Q4 2020.
The Future of Risk Modeling
Explore the future of risk modeling with a comprehensive offering that covers data management, modeling, governance, reporting, batch execution, real-time scoring and decisioning with a platform designed for all types of risk models.
- Технический документ SAS for Media
Using Next-Generation Advanced Analytics to Harness Big Data
Discover why Heavy Reading recommends using advanced analytics from proven vendors to obtain real-time intelligence from all your big data.
- Технический документ Six Ways to Use Subscriber Data to Build a Stronger Business
- Аналитический отчет Top Strategic IoT Trends and Technologies Through 2023In this report, Gartner examines 10 longer-term IoT technologies and trends that will be important in the 2018 through 2023 time frame.
- Технический документ Understanding Data Streams in IoTThis paper explains how streaming analytics helps you acquire, understand and use real-time, streaming data to make fact-based, automated decisions – and instantaneously react to new information.
Fraud in Communications
In a digital world where everything is available via the web, there’s a whole new level of fraud. Today’s communications providers must be vigilant. This white paper explains how organizations can implement the tools and methods to detect and combat emerging fraud methods.
- Технический документ Heavy Reading: Advanced Predictive Network AnalyticsHeavy Reading reveals how predictive analytics gives service providers real-time visibility into their networks – boosting revenue potential and ensuring more satisfied customers, better targeted marketing, fine-tuned capacity planning and top-notch service assurance.