Qfor is a quality audit that focuses specifically on training and consulting organizations and other providers of 'knowledge based services'. An organization can choose between an audit of its customers' satisfaction or an audit of the internal processes. We chose for a 'client scan' as we wanted to get a picture of our customers' perception: what do they think of our training services?
When an organization receives a Qfor-label, this means that it has been screened, with a positive result on the level of customer perception: a least 80% of the interviewed customers is satisfied.
The result of the Qfor audit, performed in the summer of 2017, of SAS Customer Training: 100% of the customers are satisfied with our training services!
It demonstrated and confirmed our customer focus, our efficient organization, the quality of our trainers and the rich course offering.