Products & Solutions / Case Management

SAS® Enterprise Case Management

Efficiently manage investigation workflows

SAS® Enterprise Case Management enforces best practices and proper gathering of evidence, and can greatly reduce the cost of investigations. The solution provides a structured environment for managing investigation workflows, attaching comments or documentation and recording financial information, such as exposures and losses.

Benefits

  • Unite departments at an enterprise level.
  • Develop an automated workflow.
  • Link structured and unstructured data for analysis and review.
  • Give users on-demand access to meaningful information.

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Features

  • Historical versioning
  • Social network analysis integration
  • Web service search
  • Event notification
  • Regulatory reporting
  • Enterprise data consumption
  • Triage queue
  • Attachments
  • E-filing

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" Besides contributing to risk management, today's leading case technologies can also help institutions tie their policies to operational performance, reduce operating costs, and even grow the business."

— Rodney Nelsestuen

Senior Research Director, TowerGroup

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Reporting console for electronic report filing


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How SAS® Is Different

  • Only SAS offers a triage queue that enables users to review work items sent to the system automatically prior to appending to an existing case, creating a new case or closing the work item.
  • The solution lets you receive alerts from multiple monitoring systems, and import existing records and historical information from originating systems to help prevent rekeying errors and to reduce the volume of duplicate data.
  • SAS Enterprise Case Management lets you easily attach and store documents with a case, including any digital media that may need to be retained for future viewing.
  • SAS Enterprise Case Management pre-populates forms and automatically prepares batch reports for uploading, which prevents rekeying errors and helps users meet e-filing standards for regulatory submission, as well as any other formal internal or external documentation.
  • The solution lets you create multiple workflows for various types of cases to be worked, automatically route cases to the appropriate individuals or groups, and require that action items be performed prior to moving items through the workflow.
  • SAS Enterprise Case Management lets users take advantage of case network analysis visualizations and functionality, thus providing richer information and a holistic view of the customer.
  • Interactive dashboards enable management to analyze operational performance of investigative functions and recognize trends to provide improved oversight and governance of risk management practices.
  • Available with the SAS Financial Crimes Suite. SAS Enterprise Case Management is also available as an optional module of the SAS Financial Crimes Suite.

Benefits

  • Unite departments at an enterprise level.
    • Unify departments with a single fraud investigation system that acts as a centralized hub for creating and managing regulatory reports.
    • Ease regulatory report preparation, review and e-filing with an intuitive point-and-click interface that supports multiple forms with varying jurisdictional requirements, as well as Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs).
    • Open the doors of communication between investigative departments by providing a unified repository of case management information.
    • Access and standardize data from multiple systems and business units (e.g., operational systems, databases and fraud detection systems).
    • Apply data quality rules consistently across all data sources and platforms to deliver a unified, accurate view across the organization.
  • Develop an automated workflow.
    • Define processes and create multiple customized, automated workflows for various types of cases – fraud, physical security, anti-money laundering, regulatory filings, etc.
    • Classify cases (e.g., by type, category, subcategory), and automatically route them to the right individuals or groups.
    • Make the completion of specific workflow actions mandatory prior to moving the case to the next step in the investigative process.
  • Link structured and unstructured data for analysis and review.
    • Provide users in multiple departments with a holistic view of customer relationships as they pertain to financial crimes.
    • Display both current and historical cases worked across the organization, with permission-based access that defines the level of viewing capabilities between departments.
    • Enable the organization to take proactive measures to prevent future monetary losses based on information gleaned from both current and historical cases.
  • Give users on-demand access to meaningful information.
    • Create customized reports ranging from global statistics for high-level board reporting to extensive, detailed documentation of investigations necessary for supervisor review.
    • Produce audit records for management, examiners or regulatory agencies that contain user identification, a time stamp and the date when actions were performed.

Features

Historical versioning
  • An audit trail enables users to view changes and additions made to selected fields at subject, incident and case levels.
  • Investigators can easily see where changes have been made in their case system from prior versions, saving them time by eliminating the need to check for differences between versions manually.
Social network analysis integration
  • Users can take advantage of case network analysis visualizations and functionality.
  • Case network analysis information can be incorporated into the system to construct networks of individuals who may have been tracked as part of both current and past investigations, thus providing richer information and a holistic view of parties associated with a case or cases.
Web service search
  • A Web service call enables retrieval of external data from other systems, rather than populating the solution itself with the data, which increases investigation efficiency and saves storage space.
  • The Web service can be used to update records, as well as add reports, e-files, comments and attachments.
  • The system automatically searches the subject database to prevent subject duplications.
Event notification
  • The solution can send notifications – via email or text message – whenever any event affects or changes a case, incident, subject, report or e-filing.
  • Users can specify what types of events to receive notifications about, as well as how and when notifications are sent.
Regulatory reporting
  • The regulatory reporting console enables the drafting, review and electronic filing of regulatory reports (e.g., SARs and CTRs in the US) using an intuitive point-and-click interface.
  • The solution supports multiple jurisdictional requirements and enables the generation of custom reports specific to industry or organizational needs.
Enterprise data consumption
  • Receive alerts from multiple monitoring systems, and import existing records and historical information from originating systems to help prevent rekeying errors and to reduce the volume of duplicate data.
Triage queue
  • Review work items sent electronically to the system prior to creating or linking the incident to a case.
Attachments
  • Easily store documents with a case, including any digital media that may need to be retained for future viewing.
E-filing
  • Prepare batch files for uploading to complete regulatory reporting requirements (e.g., for SARs and CTRs), as well as any other formal internal or external documentation or reporting requirements.

Screenshots

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Reporting console for electronic report filing

The regulatory reporting console facilitates the electronic filing of reports and autopopulates fields to reduce manual error.

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Health care dashboard

View key case metrics through a configurable portal based on the investigator’s role.

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Case network analysis

Integration with case network visualization provides a comprehensive overview that lets investigators quickly view other incidents or cases that have a relationship to the person under review.

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View valuable information through a configurable portal based on your unique role.

View valuable information through a configurable portal based on your unique role.

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Trend performance for departments and investigators to better allocate your resources.

Use SAS® Enterprise Case Management to watch performance trends for departments and investigators, and then better allocate your resources.

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Create multiple workflows for automatic routing to individuals or groups.

SAS® Enterprise Case Management lets you create multiple workflows for automatic routing to individuals or groups.

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System Requirements

The specific system requirements for SAS Enterprise Case Management will depend on your organization's needs and licensing. More detailed system requirements for SAS Enterprise Case Management are available on support.sas.com.

Ready to learn more?

Call us at 1-800-727-0025 (US and Canada) or request more information.