Enhanced technical support for the evolving needs of your business
SAS Premium Support Services
Need some additional collaboration beyond our Standard Support offerings? Explore our SAS Premium Support services – designed to protect the value of your SAS investment, reduce operational risk to your SAS platform, minimize disruptions, and increase business value.
Account manager
Your Technical Support Account Manager (TSAM) will spend time learning about your organization's goals, while managing and prioritizing technical issues.
Enhanced service agreement
With a premium service-level agreement (SLA), your TSAM acts as a direct advocate to help you quickly connect with SAS experts for problem escalation and faster results.
Proactive technical service
Based on a solid understanding of your account needs, your TSAM will proactively manage and prioritize your technical issues to expedite resolution.
Regularly scheduled meetings
Your TSAM will develop a plan to support your critical projects, solutions portfolio, and any other IT and support infrastructure needs.
Workshops
Quarterly workshops provide skills development that may include an overview of SAS online services, problem investigation techniques, as well as a range of other topics.
Regular status reports
An enhanced case dashboard generates high-level technical support activity so you're aware of issues, next steps and resolutions.
Phone and email support
Your questions and technical issues will be addressed as quickly as possible by SAS experts. (Included in our Standard Support services.)
Access to resources
Our extensive customer support site and educational resources help you advance your skills and get questions answered. (Included in our Standard Support services.)
Hot fixes and downloads
Get access to important software updates and fixes, so your technology is always up and running. (Included in our SAS Standard Support services.)
SAS Extended Technical Support
Need additional time to modernize your SAS environment to the latest SAS software releases? Take advantage of SAS Extended Technical Support to ensure that your modernization journey is smooth with these services:
Critical Support Requests
Eligibility for Severity 1 and Severity 2 critical support requests for Limited Support production environments.
Follow-the-Sun Support
Eligibility for follow-the-sun support for your Limited Support production environments.
Get Started Now
To learn more about SAS Premium Support, SAS Customized Support, and SAS Extended Technical Support and how we can help expedite issue resolution, contact your SAS Account Executive or Customer Success Manager. You can also open a case with Technical Support or contact us directly via chat, phone, or email.
