Telecom Data Analytics
Outrank competitors with fast, AI-driven automation from SAS®. Gain superior, reliable network quality and services while optimizing ROI.
How Customers Benefit From Our Telecom Data Analytics Solutions
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Communications provider in North America reduces customer complaints
SAS has partnered with a North American communications provider for over 25 years, helping them better understand customers through customer and network data using a variety of telecom data analytics solutions. Most recently, the company benefitted from our model curation and the ability to have workflows. This enabled employees and new team members to work with models, understand them, collaborate and be successful. The provider achieved a 53% YOY reduction in customer complaints.
How SAS Delivers Leading Telecom Network Analytics Solutions
Telecom data analytics provide a deep understanding of your customers’ needs and the insights to deliver the level of service assurance they want and expect. AI decisioning enables you to automate actions that will help you gain maturity on the scale of TM Forum Autonomous Network Levels.
Network quality & service assurance
- Unify all data at scale with end-to-end, real-time network analytics for accurate operational improvements.
- Use trustworthy AIOps and MLOps to improve telecom network planning, deployment, maintenance and optimization for the best possible quality.
- Ensure superior telecom network performance and resilience with secure authentication, authorization governance and regulatory traceability.
Network operations
- Develop automated operations to predict and resolve network anomalies before they happen, minimizing costs.
- Prevent unnecessary spending by showing planners where capacity is needed with advanced, multi-hierarchical forecasting.
- Use low-code/no-code AI models that are easy for others to use and understand.
- Enable business users to act on network analytics insights and make informed decisions.
Customer experience
- Monetize new capabilities that create additional ROI and improve customer satisfaction with telecom data analytics insights.
- Improve ROI through intelligent forecast planning to prioritize telecom network roll-out.
- Gain real-time insights into customers’ intentions, needs and impactful events. Prompt customer care teams with the right actions at the right time for unbeatable service.
Innovation & productivity
- Apply insights from customer and network data analytics to speed up the design of new revenue streams, including personalized products and services.
- Accelerate business transformation by combining multiple approaches, coding languages and techniques on one telecommunication analytics platform.
- Enable end-to-end automation to achieve autonomous, zero-touch operations.
Choose SAS for Leading Telecom Data Analytics
Discover how you can optimize your investments, maximize quality and address all aspects of planning, building and operating a communications network with SAS solutions.
Deliver exceptional network quality and service
Maximize telecom network quality and drive end-to-end service assurance in the current network, for 5G and beyond. Trustworthy AI provides real-time insights for making operational improvements.
Reduce costs across the business and empower users
Save millions by quickly detecting, predicting and resolving issues. Transition from siloed data and operations to enterprise collaboration on cost savings and more.
Maximize ROI and increase customer satisfaction
Increase ROI and excite your customers with telecommunication analytics that show you how to make investments and performance improvements. SAS has helped our customers improve their NPS score by 30 points and reduce churn by 50%.
Innovate and scale faster, maintaining higher profitability
Enable faster launches of new services and revenue streams that will keep your business profitable and improve productivity. Deliver the products and services that keep customers engaged for ongoing loyalty.
SAS Is a Leader in Network Analytics
SAS is a strong leader in the inaugural report The Forrester Wave™: AI Decisioning Platforms, Q2 2023.
Related Products & Solutions
- SAS® Event Stream ProcessingUtilice el machine learning y el streaming analytics para descubrir insights en el perímetro y tomar decisiones inteligentes en tiempo real en la nube.
- SAS® Visual AnalyticsDescubra y explore las relaciones en los datos y comparta conocimientos.
- SAS® Visual Data Mining and Machine LearningAdmita procesos de machine learning y minería de datos de extremo a extremo con interfaces visuales y de programación integrales para usuarios de todos los niveles de habilidad.
