Introducing SAS Support & Services

Academic Initiative	Consulting	Customer Support
Education	Publishing	SAS Certification

SAS Academic Initiative
The SAS Academic Initiative empowers Higher Education with the ability to incorporate leading edge SAS technology and solutions in degree courses and in research.

Data is the key to business success and SAS' long history and huge breadth and depth of functionality means that today's students can gain unique knowledge that will enhance their opportunities in the future.

Higher Education institutions can benefit from using SAS whether the subject is:

• understanding any kind of data at a basic level, and handling it when it is present in vast quantities
• appreciating differences in creating, managing and using operational and analytical data sources, and building data warehouses
• experiencing the array of different ways of surfacing information from diverse data in a way that is meaningful to a variety of audiences
• research projects, generally, or in making very specialised research-genetics, for instance
• creating and using small programs or implementing major strategic information systems
• ...and a great deal more

 Learn more about the Academic Initiative at www.sas.com/uk/academic/ 

SAS Consulting
The corporate intelligence that is housed in your data is unique, defining the diverse facets of who you are, what you have accomplished and how you can succeed. At SAS, we are committed to helping you transform this raw data into vital enterprise intelligence by delivering the technical solutions and services you need. We blend award-winning software with flexible business and technical consulting services to turn your business strategies into a real competitive advantage.

We've been partnering with our customers to solve their business problems for more than a quarter-century. Our consultants take the time to listen and learn about your business challenges and enterprise goals to establish a foundation for strategic advancement. This enables us to deliver the right SAS technology and tailored services to solve your unique business requirements. We have amassed in-depth industry knowledge and domain expertise and we leverage industry and technology best practices and proven methodologies. Throughout your service engagement, our expert consultants share their vast knowledge and real world experience with your staff so they can manage the results of the project independently. The SAS Consulting team is dedicated to your long-term success and to accelerating The Power to Know®

 Find out more about SAS Consulting on www.sas.com/ireland/services/consultancy.html

Customer Support
SAS Customer Support principally provides a telephone help-line to customers who are licensed to use our SAS Software. The team is there for the times when you encounter a difficulty while using SAS Software or when you simply aren't sure how to achieve something. The principal aim of Customer Support is to resolve problems so that you deliver your projects and solutions on time, and the key to achieving this is to use the support processes intelligently - after all, not every problem is "Severity 1".

Severity levels are applied to calls and they help to ensure that support issues are prioritised and the most pressing issues dealt with first.

However, as always there are a wide range of issues that occur ranging from "I need this fixed now" to "I wonder how I could....?" . The Customer Support team is there to ensure answers to all of these issues in the most professional way possible.

The SAS Customer Support team are also involved in a number of other activities including attending customer sites to provide technical support, often working in partnership with SAS Consulting. Customer Support also teach a wide range of SAS standard and customised courses, in partnership with the SAS Education department.

You can contact us through the Lo-call number in Ireland 1850-923 323.

 Find out more about SAS Customer Support on www.sas.com/uk/services/cust_support.html 

Education
Superior quality training is an integral part of SAS' commitment to its software customers. We realise that an investment in training is designed to do one thing -- increase your organisation's productivity. And we're committed to helping your organisation realise the full value of its investment.

We deliver on that promise with:

• More than 50 courses that deliver up-to-date content that is of the highest quality.
• Certified SAS instructors that often stand as thought leaders in their fields.
• Multiple delivery methods designed to meet your time, budget and education needs, including public and on-site training, as well as interactive Live Web classes and e-learning products that deliver on-demand training at your convenience.
  

When you invest in SAS Education, our technical training specialists work closely with SAS software developers to facilitate your learning experience and to develop a course and a learning path that suits the needs of the individuals using the software application. But we don't stop there. If you have a special need, SAS Education account representatives will provide a training assessment and will work with you to customise solutions to help you, your work group or your department achieve the results you envision.

 Find out more about SAS Education on www.sas.com/ireland/education/ 

 
SAS Publishing
SAS Publishing offers a variety of products and services for SAS users, including online and hardcopy documentation geared to all levels of SAS users.

• Web Bookstore - browse descriptions, view table of contents and sample code, and place orders using the shopping cart feature. The bookstore is updated daily to provide you with the most current information about our books.
• SAS Learning Edition - is a personal learning version of the world's leading business intelligence and analytical software. It combines a powerful version of SAS with instruction paced for the beginner.
• SAS OnlineDoc - gives you quick online access to SAS reference documentation. Available free upon registration via the Web or for purchase on CD
• SAS UK Newsletter - Subscribe to In the Know, the bi-monthly email communication for our user community. It's aim is to improve the news and information flow about SAS software solutions, technologies and technical support.
• sas com magazine - Subscribe to SAS' award-winning quarterly print magazine, which is about putting savvy business practices into play, making sense of data, and bringing people and technology together to reach lofty business goals.
  

 Find out more about SAS Publishing on www.sas.com/uk/services/publications.html 

 
SAS Certified Professional Program
Throughout the business world, companies recognise that certification is the way to stay abreast of the latest technology and serves as a benchmark for hiring, promoting and planning employee career paths. As the world leader in software and services that drive the intelligent enterprise, SAS is committed to providing your company the competitive advantage that certification brings. Designed to recognise users who exhibit an advanced understanding of SAS software, the SAS Certified Professional Program makes it easy to identify experts who have the skills and knowledge to optimise the power of SAS.

Professional certification from SAS also provides organisations a reliable measure of employee knowledge by differentiating the most qualified technical professionals, increasing individual and group productivity levels, and improving the organisation's overall competency using SAS software.

SAS offers six globally recognised certification tracks in SAS programming, data warehousing and application development. Credentials are awarded through the successful completion of one or more SAS Certified Professional exams. Currently, the program has more than 3,100 SAS Certified Professionals in more than 40 different countries.

As the worldwide demand for professionals with a high level of SAS software expertise continues to grow, certification from SAS can give you the edge you need to stay a step ahead of your competition. 

 Find out more about SAS Certification on www.sas.com/uk/certification/index.html