SAS Customer Intelligence 360 – Embedded CDP
Make the most of your MarTech
Maximize investment in data infrastructure, insulate your MarTech stack from complexity and integration issues, and future-proof your CDP with SAS embedded CDP capabilities.
Composable, future oriented
The whole package – from audience creation to planning to journey orchestration and execution – with the ability to select the components you really need. Natively engineered to be fundamentally flexible and scalable within your MarTech environment.
Open and extensible
Prebuilt connections into many vendor/proprietary protocols. Analytics and insights are extensible across the entire ecosystem of an organization.
Any data, any source, any time
Create and activate audiences from any source (cloud or on-premises) on your time frame and dynamically update with digital behavior.
Natively built, tightly integrated AI-based customer engagement
The deepest bench of visualization, AI/ML, decisioning and modeling tools in the industry – developed over decades. The result: better business decisions.
Keep your customer data where you want it
Unlike with traditional CDPs, there's no need to lift and shift all your data into a marketing cloud or CDP in order to use it. Pull only the data you want to activate when you want to activate it, taking advantage of your existing data infrastructure and saving money on data movement costs.
Cut data duplication and synchronization costs, control privacy and boost data quality.
Superior information management
Take advantage of bidirectional data flows (including download capability for identity resolution, marketing activity and results), streaming data and user-defined audience retention periods.
Hybrid architecture
Eliminate the need to move customer data into the cloud.
Dynamic unified customer profile
Create a dynamic virtual profile of the customer to activate across all data sources and channels.
Digital data capture
Capture data from virtually any type of digital platform with efficient HTML tagging, JavaScript APIs and SDK.
Contextualized, business-oriented data model
Use a flexible data model to perform analytics, integrate online and offline data, manage campaigns, make real-time decisions and more. It's available as SaaS, in stream or through an API.
Governance controls
Includes automated PII identification and redaction, data masking, data hashing and support for user-defined policies.
Behavioral data collection
Collect user behavioral data from pages, screens and traffic sources across all digital properties.
DPR & CCPA compliance
Ensure compliance with privacy laws for customizable data collection and transfer processes.
Raise audience targeting and segmentation to a new level
Easily select customers and associated customer attributes directly from your cloud databases (e.g., Snowflake, Google BigQuery, Redshift). Upload the data into SAS Customer Intelligence 360 for identity and journey management, personalization and activation – no IT involvement required!
Turn customer insights into highly targeted segments, create ideal product mix offers, optimize website strategies and determine the best timing for follow-up or retargeting efforts using our unmatched analytical capabilities.
Create audiences from different sources quickly and easily to better target customers and get faster results.
User-friendly interface
Easily create audiences, import data and orchestrate multichannel activity maps for creating interactions that span channels (web, mobile, email, external, etc.).
Accurate targeting
Create and select the most appropriate audiences for acquisition, retention and loyalty campaigns using graphically driven selection tools that give you easy access to data and analytics.
AI-driven data prep
Perform data masking, synthetic data generation and sharing, and resolution with privacy and responsibility.
Advanced segmentation
Generate segments for use in any channel execution using nodes for criteria, AND/OR, splits, prioritization, limits, custom code and the ability to use data from any entity level (e.g., household, customer, account, business).
Embedded AI & machine learning techniques
Gain deeper insights into audiences and segments for refining retention, cross-sell/upsell and response models over time. Use what you learn to adjust marketing tactics and get the best results.
Shape journeys and contextualize communications in real time
React to customer behavior instantly through real-time, two-way interaction between your digital properties and on-site applications. Eliminate the delay between collecting data and taking action so you can deliver more relevant and timely experiences.
Our omnichannel journey orchestration platform includes algorithmic multitouch attribution, which gives you insights into how customers interact with your brand across channels. You can also send and receive third-party events in real time and integrate with decisioning engines, display media platforms and marketing clouds.
Dynamically update customer information and audience segments and contextualize customer activity while facilitating real-time reporting, analytics and decisioning.
External API gateway
Stream events in real time in and out to any cloud or on-premises access point.
Collaboration & information sharing
Embed results of any dashboard, report, visualization or analysis anywhere to democratize customer insights across the organization.
Metric measurement & tracking
Choose metrics to measure and track success as your customers move through journeys or engage across different touchpoints.
Integration with decisioning
Elevate next-best-action capabilities (e.g., real-time propensity scoring, business rules and arbitration) to detect significant customer events and determine the best offer based on the user's current context.
Integration
Extend activation across your entire MarTech stack through integration with vendors like Adobe and Salesforce, as well as external activation to ad platforms such as Google and Facebook.
Recommended resources on our embedded CDP
Embedded CDP frequently asked questions
Is SAS Customer Intelligence 360 a customer data platform (CDP)?
- Yes, SAS Customer Intelligence 360 is a comprehensive CDP that's embedded within our data-driven customer engagement platform.
- We link anonymous and known users, synchronize online and offline profile data, and update identity graphs in real time. This gives you a dynamically created 360-degree virtual profile of your audiences when you are ready to activate, so you can target them with personalized marketing messages across all channels.
- We also enable you to activate your unified customer data with AI-powered, right-time journey orchestration. This means you can deliver the right message to the right customer at the right time, through the right channel.
- Our comprehensive analytics, next-best-offer capabilities, real-time decisioning and seamless integration with other marketing functions help you make better decisions faster. This shortens the time from insight to action, so you can get more out of your marketing investments.
What are the benefits of a federated/hybrid data architecture?
- Our federated data architecture lets you keep your customer data where it is, in your existing databases. You only move the data you need for personalization into SAS Customer Intelligence 360 when you're ready to use it, and you only keep it there for as long as you need it.
- Our Audiences capability makes it easy to move data on demand, fast and without IT intervention. You can create audiences and journeys quickly and easily, without having to worry about data movement.
- Keeping your data where it is has a lot of benefits. You can take advantage of your existing data infrastructure and save money on data movement costs. It also enhances privacy because you don't have to store personally identifiable information (PII) in the cloud. And you can control how long customer data is held in SAS Customer Intelligence 360.
What privacy and security laws does SAS Customer Intelligence 360 adhere to?
- SAS takes privacy seriously. We designed our platform with privacy in mind from the beginning, following the foundational principles of Privacy by Design in architecting and implementing SAS Customer Intelligence 360.
- We also enable you to control the data you collect in the SaaS components. This ensures that only the minimum data required is collected, and any data can be deleted immediately after use. Marketers can also keep PII out of the cloud and use strong data governance, data management and privacy features.
- SAS has ISO 27001 certification for our CDP application, which is the gold standard for information security management. Our third-party cloud suppliers are also certified according to ISO 27001, 27017 and 27018, as well as SOC 1, 2 and 3.
Want to learn more about our embedded CDP?
We can help you get started with SAS Customer Intelligence 360. Tell us a little about yourself and a SAS marketing expert will get in touch to learn about your specific needs.
