Automotive Solutions

Ease the cost of vehicle ownership for your customers and enhance how they interact with your brand. Gain insight into product quality. Design optimal customer travel interactions. Boost profitability with innovative promotions and vehicle performance monitoring. SAS helps you strategize and bring valuable services to market with benefits such as: 

• Predictive maintenance. Monitor and communicate potential vehicle or parts failure.
• Better understanding of customers. Gain a more comprehensive understanding of customer behavior so you can enhance their experience – and increase your profits.
• Dealer operations and parts optimization. Improve your dealer network and parts inventory by placing dealer services where vehicles are known to operate.
• Shared mobility services. Capitalize on sharing economy opportunities by knowing where to offer car-sharing, ride-sharing, loan-sharing and usage-based insurance services.
  
• Multimodal transportation. Predict demand and prioritize customer targets for offering new transit services, simplifying common travel challenges.

Proven experience working with global automotive manufacturers of both passenger and heavy-duty vehicles. An end-to-end solution capable of delivering valuable insights. With SAS, you can: 

• Stream, filter and act on data. Read and intelligently filter volumes of streaming vehicle data to monitor the condition of your fleet and customer interactions.
  
• Profile and prepare data for appropriate analyses. Before applying analytics, assess and fix data integrity and data quality issues while enhancing streamed and collected information.
• Deploy predictive models and insights. Use insights from analytics to influence human behavior as you experiment with and bring to market connected and mobility strategies.
• Send real-time recommendations and alerts. Present next-best offer recommendations or alerts in real time based on analytical guidance.
• Monitor and manage predictive model performance. Ensure deployed analytical models are used appropriately, monitored for optimal performance and updated or retired as needed.
  
  

By collecting and analyzing the right customer data, you can automate and streamline your marketing processes. Our automotive solutions help you improve customer experiences as you manage:

• Customer data. Gather all the right data from across the entire customer life cycle and prepare it for analytics.
• Customer segmentation. Know which customer groups are most likely to purchase your products and services – and why.
• Marketing mix. Analyze, forecast and optimize your mix of advertising and promotions – through websites, emails, social media, forums and more.
• Revenue opportunities. Up-sell warranties, services and other post-sales offerings.

Gain valuable insights by collecting customer data in real time, across every channel. Analyze the information, then use it to improve responsiveness, make relevant offers – and use your sales and marketing resources more efficiently. SAS helps you:

• Understand customer motivations by using real-time data collection, advanced analytics and business logic to reveal factors that play into purchase decisions and sentiment.
• Create interactive offers and highly targeted campaigns that really hit the mark by segmenting customers based on cross-channel behavior. Use sophisticated communication optimization algorithms to identify the best times and channels for communicating – and the best offer to present at the perfect moment.
• Reduce the time and resources you spend on sales and marketing by optimizing your messages and offers. And use segmentation valuation and next-best-action models to predict customer behavior for more accurate targeting and personalized marketing.

Achieve a single, enterprise view of quality and service. In-depth knowledge of customer perceptions. And detect potential problems early. Our automotive solutions can help you protect your brand, preserve customer satisfaction and maintain high product quality by taking into account:

• Customer insights. Protect your brand equity by listening to all your customers, across all channels.
• Data mining and integration. Get one view of all quality-related data.
• Total cost of quality. Reduce scrap and rework.
• Predictive maintenance. Reduce unplanned maintenance and develop sustainable maintenance strategies that minimize production disruptions.
• Warranty claims analytics. Identify and act on emerging issues before they become huge, costly problems.
  
• Suspect claims detection. Identify data entry errors and noncompliant activity to reduce service costs through automated reviews of every claim.
• Service parts optimization. Reduce stockouts and overages with accurate parts demand forecasting.

Integrate and decode data from warranties, sales, call centers, technician services, factory records and more. Work quickly to address potential issues. Then link customer feedback and expectations with design, engineering and manufacturing. With SAS, you can:

• Fix problems fast. Spot quality and performance issues before they escalate into customer problems by rapidly analyzing large quantities of data using predictive modeling. Use root-cause analysis to troubleshoot and correct issues fast, for improved uptime and smoother operations.
• Put the customer into the quality loop. Gain insight into real and perceived quality issues by harnessing all types of data from CRM systems, traditional news sites and social media forums. Then integrate the data with your issue detection process for earlier warnings and corrective action guidance.
• Spend less, work smarter and keep quality high. Integrate warranty data from multiple sources into a single database, using warranty data analysis to quickly decode its meaning. Ensure high quality at the lowest cost with automated quality control measurement, along with monitoring, tracking and reporting. SAS also supports proven quality methodologies like Lean and Six Sigma.
  

Whether making vehicles to order or stocking replacement parts, we help you gain insights from your data to orchestrate your global supply chain. Our automotive solutions enable:

• Demand-driven planning. Generate accurate inventory forecasts at every level, even for individual SKUs.
• Demand sensing and shaping. Translate demand signals like seasonality, price, promotions, events and merchandising into a more effective market-driven response. 
• Service parts optimization. Hone stocking levels to improve fill rates while reducing returns and idle inventory.
  

Sense market signals that shape and help you predict demand. Unify data from across your organization and beyond. Then optimize responses throughout the supply chain. SAS helps you to:

• Operate more efficiently. Share customer and supply chain intelligence among sales, marketing, finance, operations and supply teams – and third-party stakeholders. Monitor, track, alert and report forecast performance metrics via an interactive dashboard. And a forecasting planner workbench generates automated, statistically driven consensus forecasts using weighted, combined forecasting methods.
• Stay profitable. Avoid under- or overstocking with highly accurate forecasting that uses patented technology and your choice of models for near-real-time insight. Multiechelon optimization with state-of-the-art simulation calculates optimal inventory policies throughout the service chain. And predictive modeling and what-if analysis show you how different variables affect the supply/demand balance, revenue and margin.
• Improve planning outcomes. Generate unbiased consensus forecasts that works in conjunction with the S&OP process. Use time-series forecasting to build models with consideration for intermittent demand, new product launches and retired products. A set of optimization algorithms shows the best action for you to take based on forecast demand.
  

Well-informed lending decisions. Higher revenues and fewer delinquencies. And an optimized risk portfolio. Our automotive solutions include mathematical optimization to consider all factors and help you with:

• Customer acquisition. Attract and retain more of the right customers.
  
• Consumer and commercial credit scoring. Integrate credit scoring and internal rating processes with your overall credit portfolio risk assessment.
• Loan monitoring. Monitor and manage the loan process from origination to servicing and collections.
  
• Collections. Use the most effective collections technique for each borrower, and make the most of your collections resources.
• Charge-offs. Reduce charge-offs by knowing which borrowers will respond and which communication channels offer the highest return.
• Regulatory compliance. Meet reporting and risk disclosure requirements for a wide variety of regulations.
  
  

Access and aggregate credit data across disparate systems and sources. Precisely forecast, measure, monitor and report on potential credit risk exposures. And determine customer value, understand and predict behavior, and improve communications across the loan life cycle. SAS helps you to:

• Say yes to the right customers. Determine potential customer value and risk factors by analyzing data for trends and establishing triggers that give early-warning alerts when a customer's behavior is about to change.
  
• Get better returns from collections. Reduce charge-offs and delinquencies by using customer behavioral models to see which customers are most likely to respond and which communication channels will provide the highest return. Mathematical optimization, user-defined constraint modeling and integration with industry-leading predictive analytics make your collections efforts effective and profitable.
  
• Make better decisions, faster. Reduce optimization approaches from days to minutes using a patented algorithm. And access accurate, up-to-date information for making smarter decisions – from loan origination to payoff – using embedded query and reporting tools.