Terms and conditions

Delegate details

Group course fees are fixed for up to twelve delegates. Any reduction in delegate numbers will not be reflected in the course fee, but an increase in delegate numbers beyond twelve delegates will result in an increase to the course fee. Delegate names must be supplied via zaftraining@sas.com at least five (5) working days prior to the first day of the course.

Event Setup

For courses held at the customer premises (i.e. "on-site" courses), the customer will provide all the necessary equipment as discussed with the Education Manager when booking the event. For "on-site" courses, it is essential that current licensed software required for the event is installed on each training room PC. Separate agreements are required to provide for short term licensing of any required software.

Fee Policy

Public Course fees must be paid in full prior to the course start date. Payment is due (7) working days prior to commencement of a course. If course fees are not paid on time, SAS reserves the right to allocate the course place to another delegate. SAS reserves the right to modify published course prices at its sole discretion and without prior notification.

Group Course fees must be paid in full either prior to the course start date or (30) days from the date of issue of the invoice (whichever occurs later). SAS Education provides lunch and refreshments for courses held at SAS training centres and at SAS nominated training centres (included in the course fee).

Applicable Tax. The fees exclude all applicable taxes, including any withholding taxes that might be charged by the customer’s country of residence. If withholding tax applies in the customer country, SAS reserves the right to gross up the invoice value to include the withholding tax charges.

Content Policy

SAS Education courses are reviewed, updated and improved continually, and SAS reserves the right to alter any of the course content without prior notice. It may not be possible to cover all course topics due to unforeseen circumstances, the Instructor will advise delegates when this is the case and may offer alternatives. Where necessary, the instructor will add appropriate, additional reading material.

Copyright Policy

The course material is the exclusive copyrighted property of SAS. Course material includes course notes (training manuals), presentation slides and course data. None of the course material may be reproduced, republished, distributed, posted, sold, or transferred. SAS' copyright extends to all electronic or supplementary materials provided as part of a course. Course notes are available only for attendees and are provided on the first day of a course. Course notes are not available prior to the course.

Course Cancellation/Rescheduling Policy

SAS may cancel or reschedule a course at its discretion and will use reasonable efforts to notify delegates at least (7) working days in advance. In these circumstances, delegates will be offered an alternative date, an alternative location or a full refund of course fees paid. SAS is not responsible for airline or accommodation costs incurred by delegate in the event a course is cancelled or re-scheduled. Delegates must avail themselves of airline restrictions regarding nonrefundable airline tickets when purchasing a ticket.

The customer may transfer their booking to an alternate date provided (7) working days written notice is received by SAS before the course commencement date. Should the customer wish to transfer the booking within (7) working days of the course commencement date, an administrative fee of 25% of the course fee will be charged. Only one transfer is permitted per booking, after which the cancellation policy will apply.

Should the customer wish to cancel their booking, the full course fee (less the cost of any completed preparation for tailored courses and airline or hotel penalties for on-site training) is refundable, subject to written notification received at least (7) working days prior to the scheduled commencement date of the course. If the customer cancels a course within (7) working days of the course commencement date, a cancellation fee equal to the full course fee will be charged.

Substitutions (name changes) are accepted at any time prior to the event without penalty, subject to the replacement delegate satisfying any necessary course pre-requisites.

Please notify SAS via zaftraining@sas.com of any changes to your scheduled training including cancellations, rescheduling to a different date and substitutions as soon as possible. The following charges shall apply:

Public Courses

Charge

Cancellation or rescheduling of registrations more than 10 working days before the course start dateNo charge
Cancellation within 10 working days before the course start date, or no-show on the day of the event100% of the course fee
Rescheduling of registrations between 5 and 10 working days before the course start dateAdministration fee of 25% of the course fee*
Rescheduling of registrations within 5 working days before the course start dateAdministration fee of 50% of the course fee*

 

Group (Private) Courses

Charge

Cancellation or rescheduling of course more than 10 working days before the course start dateNo charge
Cancellation within 10 working days before the course start date100% of the course fee
Rescheduling of course within 10 working days before the course start dateAdministration fee of 50% of the course fee plus any costs incurred by SAS prior to the effective date of cancellation, including travel, living expenses and facilities hire*

* Payable in addition to the course fee. Only one transfer/reschedule is permitted per booking.

 

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