Terms and Conditions

Open Courses
Important! Please read these terms and conditions carefully before registering for an open course. When you register for a course at SAS, the following terms and conditions apply.

Registration and Confirmation
Occasionally, courses are filled before all registrations are processed. If there is a vacant seat on the course, you will receive a confirmation by e-mail from SAS. If the course for some reason does not have a start date or is fully booked, we will contact you in order to find other alternatives.

Your course registration is binding 10 calendar days prior to the course start date. A registration is not binding on SAS before you have received a confirmation.

SAS recommends that you register for the course at least 10 calendar days prior to the course start. If you prefer to register later, we kindly ask you to contact us by phone

Denmark 33 96 27 64 - Sweden 08-52 21 70 07 - Norway 47 23 08 30 50 - Finland +358 9 525571

In this way, we are able to see if there are any vacant course seats.

Postponement Policy – Course Participant
You can postpone your course seat, if you notify SAS at least 10 calendar days prior to the scheduled course start date. Otherwise, you have to pay the full course fee.

Only one postponement is accepted.

Cancellation Policy – Course Participant
You can cancel your registration, if you notify SAS by mail or e-mail to

DK saskurser@sas.com - SE kurser@swe.sas.com - NO kurs@nor.sas.com - FI koulutus@sas.com

We need to receive your cancellation at least 10 calendar days prior to the scheduled course start date in order to be valid.

If you have cancelled your registration at least 10 calendar days prior to the course start, you are exempt from paying the course fee. Otherwise, you have to pay the full course fee. You are welcome to send a colleague if you are unable to attend yourself at no additional charge.

Company agreements with mutually signed education agreements and other agreements take precedence over SAS' standard terms and conditions.

Cancellation Policy – SAS
SAS can cancel a course by notifying the course participants at least 10 calendar days prior to the scheduled course start date.

Under these circumstances, SAS will propose another course date if possible. If this is not possible, or you are unable to wait for the next course, we would like to discuss other alternatives.

SAS reserves the right to cancel a course if the number of participants is too low.

SAS reserves the right to cancel a course due to too few registrations.

Force Majeure
SAS reserves its position on events beyond SAS' reasonable control. If the instructor is unable to carry out a course, or if a course is commenced, but cannot be completed due to the instructor's inability (e.g. because of illness), the course is either taken over by another qualified instructor or postponed to a later date. This means that we reserve the right to bring in another qualified instructor to replace the original instructor.

Course Content and Topics
The SAS courses are constantly renewed, updated and improved. For this reason, we reserve the right to change the course content without further notice.

Course Material
SAS is not liable for lost or damaged material or personal belongings.

The course material is the exclusive copyrighted property of SAS. Books and other course material cannot be reprinted, distributed, sold, modified etc. This applies to all course material.

The course material is personal to the course participant and is distributed on the first day of the course.

Customer Satisfaction
If you are not satisfied with the quality of a course, please contact us or send an e-mail to

DK saskurser@sas.com - SE kurser@swe.sas.com - NO kurs@nor.sas.com - FI koulutus@sas.com

within five calendar days in order for us to discuss it.

All prices are in local currency and exclusive of VAT which is 25%. In Finland VAT is 24%.

 

Company Courses

Important! Please read these terms and conditions on company courses carefully. When you enter into an agreement on a company course, the following terms and conditions apply.

Company Course Held at Customer

The customer is responsible for ensuring that the customer’s on-site training facilities and SAS software are available and ready for the course well in advance. We offer installation and configuration of SAS software relevant to the course in accordance with our current list prices, please cf. Standard terms for Consulting services.

Other costs and expenses for transportation and accommodation agreed between the customer and SAS are charged the customer; please cf. Standard terms for Consulting services.

Customized Company Course

When preparing customized material on the customer’s data, please refer to Standard terms for Consulting services. SAS will provide a separate proposal on the preparation of customized course material, which needs to be accepted by the customer before the preparation commences. Discounts are not granted on consultancy hours in relation with preparation of customized course material.

In all cases, SAS maintains the ownership of and copyright to the prepared material and all other standard material used by SAS in connection with the course.

Course Content and Topics

The SAS courses are constantly renewed, updated and improved. For this reason, we reserve the right to change the course content without further notice.

Customized Company Course

SAS is not liable for lost or damaged material or personal belongings.

The course material is the exclusive copyrighted property of SAS. Books and other course material cannot be reprinted, distributed, sold, modified etc. This applies to all course material.

The course material is personal to the course participant and distributed on the first day of the course.

Cancellation Policy – Customer

In case the customer cancels the course, the following terms apply:

Cancellation with more than 4 weeks’ notice prior to the course start date, no fee is charged.

Cancellation with 2-4 weeks’ notice prior to the course start date, 50% of the course fee is charged.

Cancellation with less than 2 weeks’ notice prior to the course start date, 75% of the course fee is charged.

Postponement Policy – Customer

A company course can be postponed to another date, if necessary (not force majeure). If notice is given with less than 4 weeks to the scheduled course start date, it corresponds to a cancellation of the course.

If the notice is given with more than 4 weeks to the course start date, the following applies:

The new date for the course is agreed at the time of the postponement. Additional postponement or cancellation is not accepted.

If the item above is not met, 50% of the course fee is charged.

Force Majeure

In case of unforeseeable situations (force majeure), the course can be postponed in accordance with the deadlines above. This applies either way, i.e. the customer can postpone the course in case of IT interruption of operations, and SAS can postpone the course, e.g. in case the instructor becomes ill. However, if possible, SAS will replace the instructor by another instructor.

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