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New global research: What will customer experience look like in 2030?
Study finds that by 2030, 67% of customer engagement will be handled by smart machines. Do brands run the risk of trading empathy for efficiency?
Think you're ready for the future of customer experience?
Check out our infographic, which highlights the five ways your brand can ensure customer experience success by 2030.
SOURCE: Futurum Research Global Study, 4,000 consumers and marketing professionals, 2019.