About this report
How will brands survive and thrive in the next 10 years?
Tomorrow’s customer journeys and personalization will be even smarter, more immersive and more trust-enabling than they are today. More CX initiatives will be run by AI and machine learning algorithms, automated software applications or bots. The question is: Are brands and consumers ready?
Futurum and SAS conducted a global survey including more than 1,000 consumers and brands from Latin America to understand what defines customer experience today and how it’s evolving through the year 2030.
Download the Latin American report and learn about our findings and recommendations about:
- Smart technology.
- Immersive technology.
- Digital trust.
- Loyalty in the digital age.
- Agility and automation.
About SAS
SAS is the leader in analytics. Through innovative software and
services, SAS empowers and inspires customers around the world to
transform data into intelligence. SAS gives you THE POWER TO KNOW®.
