The future of customer experience starts here

Discover how consumers, brands and technology will evolve through 2030.

White Paper

Experience 2030: Pulse Report

A re-examination of our prior research providing context, clarity and confidence for today and tomorrow

Discover how CX plays out across industries and supports different business needs

Reimagine Marketing Podcast Series

Join our three global co-hosts – Wilson Raj, Justin Theng and Steven Hofmans – and plenty of special guests as we explore the future of customer experience alongside the key challenges that marketers are facing today.

Forbes insights

Experience Evolution:

Staying Ahead Of Customer
Expectations Through 2030 And Beyond

Marketing Confidence Quotient

Are you ready for the new era of marketing?

Ready to build a forward-looking customer experience framework?

Press release

New global research: What will customer experience look like in 2030?

Study finds that by 2030, 67% of customer engagement will be handled by smart machines. Do brands run the risk of trading empathy for efficiency?


Think you're ready for the future of customer experience?

Check out our infographic, which highlights the five ways your brand can ensure customer experience success by 2030.

SOURCE: Futurum Research Global Study, 4,000 consumers and marketing professionals, 2019.

Customer experience around the globe

Check out this video from Jenn Chase, Senior Vice President of Worldwide Marketing at SAS

Advancing the Customer Experience

Engage customers with confidence

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