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| = Video-Enhanced Success Story Business Analytics  1-800-FLOWERS.COMThe CIO at 1-800-FLOWERS.COM uses SAS to provide a 360-degree view of more than 30 million customers and help 15 business units derive the information they need to grow revenues and reduce costs. 1-800-FLOWERS.COMUsing SAS business analytics, 1-800-FLOWERS.COM has seen revenues grow, nearly doubling in the last five years.- Belgium Federal Public Service EconomyComprising 167 diverse business units, this federal agency ensures the delivery of reliable, high-quality information -- with the ease of automated self-service reporting -- to government ministers, civil servants, businesses, and individual citizens.
- Brooks BrothersAccurate inventory forecasts help this high-end clothing retailer remain profitable as it expands operations around the globe.
- ENMAX EnergyOpting to implement SAS Analytics is one step that is helping ENMAX Energy achieve its goal when it comes to balancing supply and demand.
- HealthPartnersSAS Business Analytics helps this health insurer save millions of dollars -- and human lives -- by surfacing opportunities to provide disease- and case-management assistance.
- Nippon PaperThis major manufacturer in Japan reports cost savings and an uptick in business quality using SAS to unify various business intelligence systems.
- QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
 Scotiabank InternationalAs a premier North American financial institution, Scotiabank is increasingly dependent on SAS technology to deliver value with business intelligence and performance measurement technologies, provide IT services to local sites and ensure compliance with legislation, such as Basel II for global credit and risk reporting. TelstraTelstra digs down under data with SAS® to improve customer experiences.- TELUSTELUS optimizes bandwidth and service with help from SAS®.
 Valence HealthWith SAS Analytics, Valence Health helps groups of independent doctors and hospitals leverage the economies of scale that come from clinical integration while managing risk, achieving financial success and providing a higher quality of health care to patients.
Compliance: General - Volkswagen Financial ServicesSAS provided a high-performance software solution that could be used to develop reproducible and meaningful scoring models for use in meeting Basel II requirements, improving BaFin IRB ratings and lowering finance costs.
- VUBOne of the largest banks in Slovakia, VUB manages credit risk through data integration with SAS.
Compliance: Anti-Money Laundering - Laurentian BankThe classifications, parameters and scenarios developed by SAS, combined with the flexibility of its SAS Anti-Money Laundering solution, will allow Laurentian Bank to not only be at the leading edge of the technology, but to also adapt to future realities and challenges.
Corporate - EarthLinkWith help from SAS, EarthLink is keeping customers, increasing product adoption and reaping US$50 million more in total value.
 ICICI BankIndia's second largest bank gains competitive advantage through enterprisewide intelligence made possible with SAS.
- SASUsing SAS Supplier Relationship Management to analyze spend and score suppliers, SAS negotiates better rates, reduces costs.
Customer Relationship Management: General - [x+1]SAS Enterprise BI Server empowers [x+1], formerly Poindexter Systems, to customize online marketing campaigns.
- 1-800-FLOWERS.COMThe CIO at 1-800-FLOWERS.COM uses SAS to provide a 360-degree view of more than 30 million customers and help 15 business units derive the information they need to grow revenues and reduce costs.
- 1-800-FLOWERS.COMUsing SAS business analytics, 1-800-FLOWERS.COM has seen revenues grow, nearly doubling in the last five years.
 Allianz PortugalThe Portuguese branch of Allianz makes compelling, timely offers that keep its insurance customers in the fold thanks to the help of SAS.- AXA EquitableUsing SAS Enterprise Miner for customer intelligence gives AXA Equitable technical advantages .
- AXA EquitableUsing SAS ensures significant returns for AXA Equitable as they identify customers open to new opportunities.
- AXA OYAKAXA OYAK, a leading Turkish auto insurer, reduces fraud and boosts profits with SAS.
- Bank of MontrealThe Bank of Montreal is striving to be the bank that defines great customer experience. In order to provide a consistent and predictable experience across all customer touch points, it became vital to bring together data from individual lines of business and to equip the organization with tools to leverage the data.
- Burda CiscomApplication service provider for German media giant Burda Direct relies on SAS for targeted marketing campaigns.
- Canada PostCanada Post had five marketing departments that operated independently, often using costly third-party resources for analysis. As a result, it was running mass marketing campaigns without much coordination between departments, leading to high costs and virtually no insight into customer communications.
- Confused.comClarity in customer insight at Confused.com: using SAS® to understand and target customers
- DBSOne of Asia's largest banks, DBS leverages customer intelligence with SAS.
- Dexia BankUsing SAS to automate credit scoring, Dexia Bank improves asset and risk positions and increases success for marketing campaigns.
- Entel PCSLeading Chilean mobile phone provider improves customer retention with SAS.
 FairmontFairmont builds ultimate customer intelligence platform with SAS.- Federated Department StoresFederated counts on SAS Customer Intelligence to boost direct-mail response rates and increase marketing returns by millions of dollars.
 Harrah's EntertainmentSAS helps Harrah’s customize marketing campaigns based on potential customer value. Hjemmet MortensenNorway’s leading magazine company secures its business by improving its knowledge about subscribers.- Hong Kong CSLMobile telecommunications giant Hong Kong CSL increases profitability by better targeting customers with SAS.
 IndigoIncreased competition from online book retailers offering cut-rate prices has plagued brick-and-mortar booksellers. But Indigo Books & Music – Canada’s largest book retailer – knows many readers crave the book shopping experience. To attract repeat business from regular shoppers, the company is using SAS® Analytics to sift through more than 10 years’ worth of transaction and loyalty program data to create a “book DNA” profile for each customer. ING DIRECT CanadaCampaign productivity has jumped tenfold because campaigns now take hours to execute rather than one or two weeks. And, the bank can now target its messaging specifically and even automate to reduce the day-to-day workload.- IntellidynIntellidyn uses SAS for a complete data warehousing and data mining solution.
- IntrawestHaving a single accurate view of each customer is a critical marketing tool. Intrawest used DataFlux® qMDM to gain competitive advantage by reconciling customer records from its network of resorts into a definitive data warehouse. This allows marketing campaigns to be tailored to customer needs, increasing uptake and thus revenue.
- Laurentian BankSAS quickly and accurately evaluates loan risk levels and predicts the possibility of payment defaults.
 Laurentian BankLaurentian Bank found that targeted campaigns are more successful marketing tools than mass mailings. Campaign response rates increased from single to double digits when the bank began using SAS® to target campaigns to its customer segments.- Monster CanadaSAS helps Canada's leading career management portal increase customer retention by 15 percent, sales force productivity by 40 percent and marketing efficiency by 40 percent.
 Northern ToolSAS® Marketing Automation offers Northern Tool and Equipment Co. high ROI. Since it purchased the software, response rates for the retailer's mailings have increased by double digits.- ParksonUsing SAS® Customer Intelligence, this leading Asian retailer increased response to targeted mailings by 40 percent.
- Pitney BowesSAS solutions play a key role in reducing risk reporting processes by three weeks for Pitney Bowes, and help the company save big money.
 RBC Dominion SecuritiesRBC Dominion Investments relies on SAS to help investment advisors put together the right strategies for the right customers. Rogers WirelessThe wireless communications business is fast-paced and highly competitive, as customers want the latest technology at the lowest price point. Rogers Wireless, Canada’s leading wireless carrier, is using SAS® Analytics to increase its relevancy for customers through highly targeted marketing campaigns.- SaskTelGaining insight into customer behavior helps this Canadian communications provider keep existing customers and attract new ones.
 ScotiabankScotiabank, one of Canada's leading financial institutions, mines through data from about seven million customers on any given month to generate leads and create targeted marketing campaigns. SAS® Marketing Optimization enables the bank's analysts to pull insights from the account data and make the most of each customer interaction. Sport ChaletWith help from SAS Merchandise Intelligence, Sport Chalet stocks its stores with the perfect mix of consumer products.- StaplesSAS forecasting capabilities help analysts at the office supply superstore calculate sales forecasts for nearly 1,100 existing stores and for 5,000 potential real estate sites annually.
 Telekomunikacia PolskaEnhancing customer relationships with help from SAS, Telekomunikacia Polska (Polish Telecom) controls churn . The Wine HouseUsing SAS, The Wine House discovered $400,000 of lost inventory, reduced aged inventory by 40 percent and has real-time access to customer data for better targeted marketing. TopdanmarkA leading Danish insurer produces more marketing campaigns with greater results and without additional resources by using SAS. US BankUS Bank can act on significant changes in customer behavior when intervention is likely to have the most impact, thanks to SAS. Viseca Card ServicesFor customer intelligence and competitive advantage in a fierce European credit card market, Viseca Card Services turns to SAS.- Volkswagen Financial ServicesSAS provided a high-performance software solution that could be used to develop reproducible and meaningful scoring models for use in meeting Basel II requirements, improving BaFin IRB ratings and lowering finance costs.
- WaitroseWaitrose improves stockholding, reduces wasteWaitrose improves stockholding, reduces waste
- Williams-SonomaModeling analysts at the home furnishings retailer count on SAS Enterprise Miner for valuable customer insights.
 Williams-SonomaTo increase profits across multiple brands and multiple channels, Williams-Sonoma counts on SAS.- WinterthurSwitzerland's leading insurance company builds more effective marketing strategies with SAS.
- World Wildlife FundSAS helps WWF increase the effectiveness of marketing and membership programs while saving precious resources.
- Yapi KrediFor customer intelligence that helps it improve its cross-sell rates, Turkish bank Yapi Kredi relies on SAS .
Customer Relationship Management: Cross-Sell/Up-Sell - AXA EquitableUsing SAS ensures significant returns for AXA Equitable as they identify customers open to new opportunities.
- QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
Customer Relationship Management: Customer Experience Analytics - ExpediaMajor provider of online hotel, plane and car reservations uses SAS Business Analytics to optimize online customer experiences, as well increase the lifetime value of each customer.
- TelstraTelstra digs down under data with SAS® to improve customer experiences.
Customer Relationship Management: Customer Retention - AXA EquitableUsing SAS ensures significant returns for AXA Equitable as they identify customers open to new opportunities.
 Max New York LifeUsing SAS, the number of new sales to existing customers has increased to more than 20 percent and improved the premium revenue by nearly 40 percent. With a favorable economy, the company believes it can generate 25 percent to 30 percent of all new sales from existing customers.
- QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
Customer Relationship Management: Customer Segmentation - QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
Customer Relationship Management: Marketing Automation - 1-800-FLOWERS.COMThe CIO at 1-800-FLOWERS.COM uses SAS to provide a 360-degree view of more than 30 million customers and help 15 business units derive the information they need to grow revenues and reduce costs.
- 1-800-FLOWERS.COMUsing SAS business analytics, 1-800-FLOWERS.COM has seen revenues grow, nearly doubling in the last five years.
- VistaprintSAS allows Vistaprint to exponentially increase the amount of targeted campaigns to suit the needs of its large, diverse and growing customer base.
Data-Driven Decision Making - Manitoba Centre for Health PolicyThe Manitoba Centre for Health Policy analyzes huge volumes of data from multiple databases every year, but was challenged with meeting stringent provincial requirements for auditing and access control.
 ScotiabankThe financial services industry is a high-risk, competitive business. To meet these challenges, Scotiabank – Canada's largest international bank – needed a solution to help manage data quality across its retail, small business and commercial banking lines, as well as new acquisitions and mergers.
 University of VictoriaThe University of Victoria turned to a Web-based business intelligence (BI) platform from SAS that acts as an information hub to access and integrate departmental data from across areas like HR, finance and student records.
Drug Discovery and Development  Eli Lilly and CompanyWith help from SAS, Eli Lilly and Company gains the power to provide scientific insights and make better business decisions while managing compliance to regulatory requirements.- Nth AnalyticsProject timelines shrink by 25 percent when Nth Analytics teams up with SAS.
- Solvay PharmaceuticalsSAS Drug Development helps Solvay Pharmaceuticals expedite and globalize the drug development process.
Financial Intelligence: General - Air Armament CenterThe US Air Force Materiel Command's Air Armament Center tracks the costs of activities and work processes with SAS solutions for activity-based costing.
- Danish National Board of HealthUsing SAS Activity-Based Management, the Danish National Board of Health enhances financial intelligence at hospitals across the country.
- FIDUCIA IT AGOne of Germany's largest IT service providers stays on track with SAS Financial Intelligence.
- Héma-QuébecTo make sure they accurately bill hospitals for services, Héma-Québec relies on SAS.
- LOT Polish AirlinesWith SAS Financial Management Solutions, LOT Polish Airlines can clearly focus on profitability.
- Multnomah County Sheriff’s DepartmentUsing SAS Activity-Based Management, corrections analysts have developed a plan to help fund operations at a new county jail.
- Pitney BowesSAS solutions play a key role in reducing risk reporting processes by three weeks for Pitney Bowes, and help the company save big money.
- SASIts own Financial Management Solutions helps SAS to speed planning, budgeting and reporting while driving strategic business decisions and managing financial risk.
- Standard LifeIn the highly competitive insurance business, demonstrating ROI is a challenge. SAS provides insight into which products are most or least profitable and where more investment may be required over time.
- Tapiola GroupSAS speeds reporting, improves accuracy and helps Tapiola group to meet International Accounting Standards.
- US Department of the TreasuryWith the assistance of SAS Financial Management Solutions, the US Department of the Treasury reports its first "clean" audits.
- US Fish and Wildlife ServiceSAS helps this federal agency streamline business processes and make performance-based decisions about expenses.
- Vestas WindVestas, the world’s leading producer of high-tech wind power systems, uses SAS to achieve an accurate, enterprisewide view of all its divisions and activities.
- Wells FargoSAS automates 401(k) trades at Wells Fargo.
- Zürcher KantonalbankTo meet regulatory reporting requirements and earn higher profit margins, Zürcher Kantonalbank turns to SAS solutions.
Financial Intelligence: Financial Reporting/Planning  NC Museum of ArtThe museum can track expenses on multiyear projects with ease and provide board members with up-to-date finances, and it also passed a recent audit with no adjustments.
Fraud Prevention and Detection - GE Consumer & IndustrialThere are leads and indicators to assist auditors in identifying fraudulent claims. In a blind test, SAS analyzed an unfamiliar set of data to show that SAS was able to identify suspect claims without industry knowledge. GE C&I now audits 100 percent of claims for suspicious activity.
 HSBCWith SAS, this global financial leader has achieved significantly lower incidence of fraud across tens of millions of debit and credit card accounts, significantly exceeding aggressive objectives.- Laurentian BankLaurentian Bank also acquired two other SAS solutions: SAS Fraud Framework and SAS Anti-Money Laundering. Laurentian Bank is the first bank to use these products together, making it a true leader in the fight against financial crime in Canada.
- Laurentian BankLaurentian Bank also acquired two other SAS solutions: SAS Fraud Framework and SAS Anti-Money Laundering. Laurentian Bank is the first bank to use these products together, making it a true leader in the fight against financial crime in Canada.
- Laurentian BankBy combining three solutions from the SAS® Enterprise Financial Crimes Framework for Banking, Laurentian Bank is the first bank to use these products together, making it a true leader in the fight against financial crime in Canada.
 Los Angeles CountyHighly accurate social network analysis powered the county's fraud-detection efforts, generating an annual return of nearly $30 million.- RBCRoyal Bank of Canada (RBC) wanted a way to detect fraudulent mortgage, loan and credit line applications before they cost the bank money. The challenge was in preventing fraud without affecting legitimate customers. RBC used SAS® to build a fraud rules application that leverages powerful analytics to target suspect applications.
Health and Condition Management - HealthwaysUsing advanced analytics from SAS, Healthways improves patient outcomes, resulting in healthier members and reduced total medical costs.
Human Capital Intelligence - Banca CarigeSAS Human Capital Management helps Banca Carige retain the best employees, improve HR management and ensure data uniformity across the group.
- FinmeccanicaUsing SAS, Finmeccanica executives now have an intuitive HR dashboard that gives them quick and easy access to key performance indicators and key human resources across the entire enterprise.
IT Management: General - Banque Generale du LuxembourgSAS gives the Banque Generale du Luxembourg a clearer view of IT costs.
- SASRelying on SAS IT Resource Management helps SAS keep its technical infrastructure running efficiently and in line with corporate strategy.
- Shanghai Baosteel GroupTo improve monitoring and reporting, Shanghai Baosteel's Shanghai Baosight IT division uses SAS and sees increases in efficiency, reliability, productivity, and reporting.
 TietoEnatorFor TietoEnator, SAS IT Resource Management delivers better use of resources, happier customers and profitability.
IT Management: Charge Management IT Management: Resource Management Merchandise Intelligence: General - Family DollarMerchandising initiative helps rocket one of the fastest-growing US retailers to the top of the S&P 500.
- Sport ChaletWith help from SAS Merchandise Intelligence, Sport Chalet stocks its stores with the perfect mix of consumer products.
- WaitroseWaitrose improves stockholding, reduces wasteWaitrose improves stockholding, reduces waste
Merchandise Intelligence: Merchandise Planning - Family DollarMerchandising initiative helps rocket one of the fastest-growing US retailers to the top of the S&P 500.
OnDemand Solutions - GE Consumer & IndustrialThere are leads and indicators to assist auditors in identifying fraudulent claims. In a blind test, SAS analyzed an unfamiliar set of data to show that SAS was able to identify suspect claims without industry knowledge. GE C&I now audits 100 percent of claims for suspicious activity.
Partners - AutoZoneTo provide its employees with easy access to business data and maintain its competitive edge, AutoZone uses the SAS Enterprise Intelligence Platform.
- The Wine HouseUsing SAS, The Wine House discovered $400,000 of lost inventory, reduced aged inventory by 40 percent and has real-time access to customer data for better targeted marketing.
Performance Management - Århus KommuneThe Municipality of Århus uses SAS Balanced Scorecard to improve public service and make better decisions.
 Briggs & StrattonSAS powers business intelligence at all levels of the manufacturing company – from quality improvement to supply chain intelligence.- ConocoPhillips NorwayLongtime SAS customer ConocoPhillips Norwoary manages performance and achieves a safer working environment using SAS.
- FIDUCIA IT AGOne of Germany's largest IT service providers stays on track with SAS Financial Intelligence.
- FlevoziekenhuisFast-growing Dutch hospital Flevoziekenhuis looks to SAS business intelligence to help diagnose clinical challenges.
- Héma-QuébecTo make sure they accurately bill hospitals for services, Héma-Québec relies on SAS.
 Indian Health ServiceUsing SAS, the Indian Health Service makes sure hospitals that care for American Indians and native Alaskan populations are up to standards.
- INTEGRIS HealthMaintaining a healthy lifestyle is INTEGRIS Health's goal. With SAS, they do so by generating reports that detail quality, cost-of-care and other strategic information for executives and physicians.
 Joseph Brant Memorial HospitalSAS provides an integrated environment for data management, simple query and reporting, and complex analytics that allows Joseph Brant Hospital to secure the funding it needs to continue operations.- Maine Medical Center100 percent of heart failure patients receive quality care as benchmarked by national organizations, and a medication error reduction process has improved 35 percent.
- National Committee for Quality Assurance (NCQA)At one-third the cost and in half the time that it took on a prior system, National Committee for Quality Assurance uses SAS to process health-plan performance data.
- POSCOThe world's largest steel manufacturer saves $15.5 million in manufacturing costs with SAS.
- Tapiola GroupSAS speeds reporting, improves accuracy and helps Tapiola group to meet International Accounting Standards.
- University Hospital AachenSAS offers the University Hospital of Achen internal efficiencies, better resource management, reduced debt servicing and other financial benefits.
Risk Management - Aletti GestielleItalian financial services firm ensures transparency with SAS Risk Dimensions.
- BNL -- Gruppo BNP ParibasTo help them comply with Basel II credit risk management rules, BNL -- Gruppo BNP Paribas uses SAS.
- DominionDominion counts on SAS for risk management and decision support on the commodities trading floor.
- Generali GroupOne of Europe's largest insurers, the Generali Group drives down costs and improves risk management with SAS.
- HypoVereinsbankTo centralize its credit portfolio management and avoid risk, HypoVereinsbank uses SAS.
- IDS GmbH -- Analysis and Reporting ServicesSAS solutions empower subsidiary of the Allianz group to analyze portfolio risk.
 T-Mobile Czech RepublicSubsidiary of T-Mobile international recovered its initial investment within the first year and continues to save millions of Czech crowns annually by knowing which customers can afford upgraded services and which don't need to have service cancelled immediately if payments are late.- United Overseas BankBanking CRO discusses calculating the interplay between risk classes and developing better risk controls for the banking – in near-real time
- VKB (Volkskreditbank AG)Austrian bank chooses SAS to help it adhere to Basel II regulations and reduce credit risk.
- VUBOne of the largest banks in Slovakia, VUB manages credit risk through data integration with SAS.
- Woori BankBalancing an aggressive sales strategy with continuous operational risk monitoring, Woori Bank increases profits using SAS.
- Zürcher KantonalbankTo meet regulatory reporting requirements and earn higher profit margins, Zürcher Kantonalbank turns to SAS solutions.
Service Intelligence: General - Shanghai General MotorsWhen it comes to warranty practices, Shanghai General Motors is the industry leader in China, thanks to SAS.
Service Intelligence: Warranty Analysis - Shanghai General MotorsWhen it comes to warranty practices, Shanghai General Motors is the industry leader in China, thanks to SAS.
Strategy Management - Århus KommuneThe Municipality of Århus uses SAS Balanced Scorecard to improve public service and make better decisions.
- ConocoPhillips NorwayLongtime SAS customer ConocoPhillips Norwoary manages performance and achieves a safer working environment using SAS.
- Jaypee GroupThe cement unit of this India-based giant in the infrastructure industry gains "huge ROI" with real-time, automated decision support from SAS.
- National Committee for Quality Assurance (NCQA)At one-third the cost and in half the time that it took on a prior system, National Committee for Quality Assurance uses SAS to process health-plan performance data.
- Volkswagen Financial ServicesSAS provided a high-performance software solution that could be used to develop reproducible and meaningful scoring models for use in meeting Basel II requirements, improving BaFin IRB ratings and lowering finance costs.
Supplier Intelligence - Air ProductsSAS helps Air Products analyze bills from telephone and data providers in order to negotiate cost-saving contracts.
- AXA OYAKAXA OYAK, a leading Turkish auto insurer, reduces fraud and boosts profits with SAS.
- Kingfisher Asia LimitedKingfisher Asia Limited uses SAS to leverage supplier performance and achieve greater profitability.
- SASUsing SAS Supplier Relationship Management to analyze spend and score suppliers, SAS negotiates better rates, reduces costs.
Supply Chain Intelligence  AmBevLatin America's largest beverage company sees a 50 percent improvement in turnover rates with SAS.- Kingfisher Asia LimitedKingfisher Asia Limited uses SAS to leverage supplier performance and achieve greater profitability.
- Kirin Brewery CompanyKirin Brewery Company of Japan relies on SAS for accurate forecasts of inventory levels.
- KraftTo ensure that each of its foods contains just the right flavor, crunchiness or creaminess, Kraft uses its SAS-powered SENECA system.
- Robert Bosch CorporationSAS enables Robert Bosch Corporation to make sure engineers, operators and technicians receive the quality-control test results they need in order to do their jobs intelligently.
- Sub-Zero Freezer CompanyFreezer manufacturer uses SAS Warranty Analysis to reduce problem detection times by 50 percent.
- TDCAn optimized supply chain = millions in profits for Denmark’s leading telco.
Sustainability - Poste Italiane GroupSAS helps this postal company reach energy efficiency goals with business intelligence solutions.
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