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Business Analytics

  • Agos DucatoDespite doubling its data volume following a corporate and IT merger, Italian lender Agos Ducato improved system performance and processing speeds by 30 percent.
  • Belgium Federal Public Service EconomyComprising 167 diverse business units, this federal agency ensures the delivery of reliable, high-quality information -- with the ease of automated self-service reporting -- to government ministers, civil servants, businesses, and individual citizens.
  • Brooks BrothersAccurate inventory forecasts help this high-end clothing retailer remain profitable as it expands operations around the globe.
  • City of Wiesbaden, GermanyBack to the future: A city rich in history gains forward-looking budget management with SAS.
  • ENMAX EnergyOpting to implement SAS Analytics is one step that is helping ENMAX Energy achieve its goal when it comes to balancing supply and demand.
  • HealthPartnersSAS Business Analytics helps this health insurer save millions of dollars -- and human lives -- by surfacing opportunities to provide disease- and case-management assistance.
  • ING-DiBaWith new SAS infrastructure, German bank doubles the speed of its analytics and simplifies its processes.
  • Nippon PaperThis major manufacturer in Japan reports cost savings and an uptick in business quality using SAS to unify various business intelligence systems.
  • QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
  • TELUSTELUS optimizes bandwidth and service with help from SAS®.
  • TELUSUsing SAS® Data Management, one of Canada largest telecommunications companies achieves a strong unified view of its 13 million customers
  • Valence HealthValence HealthWith SAS Analytics, Valence Health helps groups of independent doctors and hospitals leverage the economies of scale that come from clinical integration while managing risk, achieving financial success and providing a higher quality of health care to patients.

Compliance: General

  • VUBOne of the largest banks in Slovakia, VUB manages credit risk through data integration with SAS.

Compliance: Anti-Money Laundering

  • Laurentian BankThe classifications, parameters and scenarios developed by SAS, combined with the flexibility of its SAS Anti-Money Laundering solution, will allow Laurentian Bank to not only be at the leading edge of the technology, but to also adapt to future realities and challenges.

Compliance: Basel II

Corporate: General

  • SASUsing SAS Supplier Relationship Management to analyze spend and score suppliers, SAS negotiates better rates, reduces costs.

Corporate: DataFlux

Customer Relationship Management: General

  • Bank of MontrealThe Bank of Montreal is striving to be the bank that defines great customer experience. In order to provide a consistent and predictable experience across all customer touch points, it became vital to bring together data from individual lines of business and to equip the organization with tools to leverage the data.
  • Canada PostCanada Post had five marketing departments that operated independently, often using costly third-party resources for analysis. As a result, it was running mass marketing campaigns without much coordination between departments, leading to high costs and virtually no insight into customer communications.
  • Chubb Group of Insurance CompaniesLarge insurance company increased marketing lift and received a better understanding of which insurance niches to target by using SAS.
  • Confused.comClarity in customer insight at Confused.com: using SAS® to understand and target customers
  • Cosmos BankExecutives at Taiwan's largest cash-card issuer get big-data insights from SAS.
  • Foxwoods Resort CasinoFoxwoods Resort CasinoBy extending analytics across all its business lines, North America's largest resort casino can now better target customer offers, optimize business performance and improve customer service.
  • Globe TelecomAmid noisy jostling for loyal customers, Globe Telecom cuts double-digit churn rate to 5 percent for prepaid and 1.65 percent postpaid.
  • Harland ClarkeRenowned for its payment and security solutions, Harland Clarke combines industry expertise and marketing savvy with sophisticated customer relationship management to help lenders improve marketing ROI.
  • Hjemmet MortensenHjemmet MortensenNorway’s leading magazine company secures its business by improving its knowledge about subscribers.
  • IndigoIndigoIncreased competition from online book retailers offering cut-rate prices has plagued brick-and-mortar booksellers. But Indigo Books & Music – Canada’s largest book retailer – knows many readers crave the book shopping experience. To attract repeat business from regular shoppers, the company is using SAS® Analytics to sift through more than 10 years’ worth of transaction and loyalty program data to create a “book DNA” profile for each customer.
  • ING DIRECT CanadaING DIRECT CanadaCampaign productivity has jumped tenfold because campaigns now take hours to execute rather than one or two weeks. And, the bank can now target its messaging specifically and even automate to reduce the day-to-day workload.
  • IntrawestHaving a single accurate view of each customer is a critical marketing tool. Intrawest used DataFlux® qMDM to gain competitive advantage by reconciling customer records from its network of resorts into a definitive data warehouse. This allows marketing campaigns to be tailored to customer needs, increasing uptake and thus revenue.
  • Laurentian BankLaurentian BankLaurentian Bank found that targeted campaigns are more successful marketing tools than mass mailings. Campaign response rates increased from single to double digits when the bank began using SAS® to target campaigns to its customer segments.
  • Marktplaats.nlFind out how understanding customers keeps the Dutch arm of eBay on top.
  • Monster CanadaSAS helps Canada's leading career management portal increase customer retention by 15 percent, sales force productivity by 40 percent and marketing efficiency by 40 percent.
  • Northern ToolNorthern ToolSAS® Marketing Automation offers Northern Tool and Equipment Co. high ROI. Since it purchased the software, response rates for the retailer's mailings have increased by double digits.
  • Oklahoma Department of Wildlife ConservationSAS helps the department respond to shifting demand patterns for fishing licenses, and achieve 360-degree view of customers to reduce churn, increase renewals.
  • Orlando MagicOrlando MagicWith SAS® for Patron Value Optimization, the Orlando Magic now has a better understanding of lifetime customer value.
  • PhotobucketAd revenues for the Web's busiest photo- and video-sharing site are a snap with the right forecasts.
  • PosteMobileWith SAS® Analytics, PosteMobile creates targeted campaigns that are more timely and relevant, have optimized costs and maximized revenues, and pay attention to clients who need it instead of those who do not.
  • RWE PolandRWE Poland achieves predictive modeling of consumer behavior for better operational efficiency, and balancing costs associated with tomorrow's energy.
  • SaskTelGaining insight into customer behavior helps this Canadian communications provider keep existing customers and attract new ones.
  • ScotiabankScotiabankScotiabank, one of Canada's leading financial institutions, mines through data from about seven million customers on any given month to generate leads and create targeted marketing campaigns. SAS® Marketing Optimization enables the bank's analysts to pull insights from the account data and make the most of each customer interaction.
  • Texas Parks and Wildlife DepartmentTexas Parks and Wildlife DepartmentSAS Enterprise BI Server helped the Texas Parks and Wildlife Department successfully target new market niches to expand the demand for and use of its wide array of natural resources, waterways, hunting and fishing licenses, magazine subscriptions, and more. TPWD also uses SAS to dramatically reduce times required to produce management reports and reconciliations.
  • The Wine HouseThe Wine HouseUsing SAS, The Wine House discovered $400,000 of lost inventory, reduced aged inventory by 40 percent and has real-time access to customer data for better targeted marketing.
  • T-Mobile USAT-Mobile USAT-Mobile uses SAS Customer Link Analytics to analyze customer interactions, identify social networks and key influencers, and pre-emptively execute marketing campaigns to retain and expand customer relationships.
  • TopdanmarkTopdanmarkA leading Danish insurer produces more marketing campaigns with greater results and without additional resources by using SAS.
  • WaitroseWaitrose improves stockholding, reduces wasteWaitrose improves stockholding, reduces waste
  • Yapi KrediFor customer intelligence that helps it improve its cross-sell rates, Turkish bank Yapi Kredi relies on SAS .

Customer Relationship Management: Cross-Sell/Up-Sell

  • QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
  • Tatra bankaDespite tough economic times, Slovakia's first private bank reduces attrition among credit-card holders by 30 percent.
  • Wyndham Exchange & RentalsThrough more accurate valuations and forecasts, Wyndham Exchanges & Rentals increased revenue and saved millions in projected three-year costs.

Customer Relationship Management: Customer Experience Analytics

  • ExpediaMajor provider of online hotel, plane and car reservations uses SAS Business Analytics to optimize online customer experiences, as well increase the lifetime value of each customer.
  • Telecom ItaliaWith SAS, Telecom Italia monitors and analyzes network traffic in real time to ensure the lines of communication stay open.

Customer Relationship Management: Customer Retention

  • Oklahoma Department of Wildlife ConservationSAS helps the department respond to shifting demand patterns for fishing licenses, and achieve 360-degree view of customers to reduce churn, increase renewals.
  • QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
  • Tatra bankaDespite tough economic times, Slovakia's first private bank reduces attrition among credit-card holders by 30 percent.

Customer Relationship Management: Customer Segmentation

  • Chubb Group of Insurance CompaniesLarge insurance company increased marketing lift and received a better understanding of which insurance niches to target by using SAS.
  • Oklahoma Department of Wildlife ConservationSAS helps the department respond to shifting demand patterns for fishing licenses, and achieve 360-degree view of customers to reduce churn, increase renewals.
  • QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
  • Tatra bankaDespite tough economic times, Slovakia's first private bank reduces attrition among credit-card holders by 30 percent.
  • ThunThe storied maker of decorative objects and high-quality giftware establishes a client-based distribution strategy based on facts.

Customer Relationship Management: Digital Marketing

  • Globe TelecomAmid noisy jostling for loyal customers, Globe Telecom cuts double-digit churn rate to 5 percent for prepaid and 1.65 percent postpaid.

Customer Relationship Management: Marketing Automation

  • Globe TelecomAmid noisy jostling for loyal customers, Globe Telecom cuts double-digit churn rate to 5 percent for prepaid and 1.65 percent postpaid.
  • MedibankSpeed to market and accurate targets produce effective campaigns that increase revenues and reduce costs.
  • VistaprintSAS allows Vistaprint to exponentially increase the amount of targeted campaigns to suit the needs of its large, diverse and growing customer base.

Data-Driven Decision Making

  • Manitoba Centre for Health PolicyThe Manitoba Centre for Health Policy analyzes huge volumes of data from multiple databases every year, but was challenged with meeting stringent provincial requirements for auditing and access control.
  • Rock Hill School DistrictThis South Carolina school district is able to measure learning results and make informed decisions about curriculum and teaching practices.
  • ScotiabankScotiabankThe financial services industry is a high-risk, competitive business. To meet these challenges, Scotiabank – Canada's largest international bank – needed a solution to help manage data quality across its retail, small business and commercial banking lines, as well as new acquisitions and mergers.
  • University of VictoriaUniversity of VictoriaThe University of Victoria turned to a Web-based business intelligence (BI) platform from SAS that acts as an information hub to access and integrate departmental data from across areas like HR, finance and student records.

Drug Discovery and Development

  • Eli Lilly and CompanyEli Lilly and CompanyWith help from SAS, Eli Lilly and Company gains the power to provide scientific insights and make better business decisions while managing compliance to regulatory requirements.
  • Nth AnalyticsProject timelines shrink by 25 percent when Nth Analytics teams up with SAS.
  • Solvay PharmaceuticalsSAS Drug Development helps Solvay Pharmaceuticals expedite and globalize the drug development process.

Financial Intelligence: General

  • BioMarUsing SAS® Financial Management, BioMar realizes time savings through automated reporting
  • Danish National Board of HealthUsing SAS Activity-Based Management, the Danish National Board of Health enhances financial intelligence at hospitals across the country.
  • Héma-QuébecTo make sure they accurately bill hospitals for services, Héma-Québec relies on SAS.
  • SASIts own Financial Management Solutions helps SAS to speed planning, budgeting and reporting while driving strategic business decisions and managing financial risk.
  • Vestas WindVestas, the world’s leading producer of high-tech wind power systems, uses SAS to achieve an accurate, enterprisewide view of all its divisions and activities.
  • Zürcher KantonalbankTo meet regulatory reporting requirements and earn higher profit margins, Zürcher Kantonalbank turns to SAS solutions.

Financial Intelligence: Financial Reporting/Planning

  • BioMarUsing SAS® Financial Management, BioMar realizes time savings through automated reporting
  • City of Wiesbaden, GermanyBack to the future: A city rich in history gains forward-looking budget management with SAS.
  • NC Museum of ArtNC Museum of ArtThe museum can track expenses on multiyear projects with ease and provide board members with up-to-date finances, and it also passed a recent audit with no adjustments.

Fraud Prevention and Detection

  • CNACNAWithin six months of full implementation of the SAS® Fraud Framework for Insurance, one of the largest US insurers recovered and prevented approximately $600,000 in fraudulent claims and launched 15 new provider investigations.
  • Estonian Tax and Customs BoardThe Estonian Tax and Customs Board recovers unreported revenue in up to 90 percent of audits, ensuring more productivity at the agency and less inconvenience to filers.
  • GE Consumer & IndustrialThere are leads and indicators to assist auditors in identifying fraudulent claims. In a blind test, SAS analyzed an unfamiliar set of data to show that SAS was able to identify suspect claims without industry knowledge. GE C&I now audits 100 percent of claims for suspicious activity.
  • HSBCHSBCWith SAS, this global financial leader has achieved significantly lower incidence of fraud across tens of millions of debit and credit card accounts, significantly exceeding aggressive objectives.
  • Laurentian BankLaurentian Bank also acquired two other SAS solutions: SAS Fraud Framework and SAS Anti-Money Laundering. Laurentian Bank is the first bank to use these products together, making it a true leader in the fight against financial crime in Canada.
  • Laurentian BankLaurentian Bank also acquired two other SAS solutions: SAS Fraud Framework and SAS Anti-Money Laundering. Laurentian Bank is the first bank to use these products together, making it a true leader in the fight against financial crime in Canada.
  • Laurentian BankBy combining three solutions from the SAS® Enterprise Financial Crimes Framework for Banking, Laurentian Bank is the first bank to use these products together, making it a true leader in the fight against financial crime in Canada.
  • Los Angeles CountyLos Angeles CountyHighly accurate social network analysis powered the county's fraud-detection efforts, generating an annual return of nearly $30 million.
  • RBCRoyal Bank of Canada (RBC) wanted a way to detect fraudulent mortgage, loan and credit line applications before they cost the bank money. The challenge was in preventing fraud without affecting legitimate customers. RBC used SAS® to build a fraud rules application that leverages powerful analytics to target suspect applications.

Health and Condition Management

  • Crouse HospitalTaking a data-driven approach to managing quality is expected, but how do you do it without hiring a team of programmers? Crouse Hospital in Syracuse, New York, uses SAS® point-and-click health analytics solutions to help it manage multiple quality initiatives that are reducing post-surgical infections, improving the discharge process, and decreasing readmission rates.

IT Management: General

  • Banque Generale du LuxembourgSAS gives the Banque Generale du Luxembourg a clearer view of IT costs.
  • Shanghai Baosteel GroupTo improve monitoring and reporting, Shanghai Baosteel's Shanghai Baosight IT division uses SAS and sees increases in efficiency, reliability, productivity, and reporting.
  • TietoEnatorTietoEnatorFor TietoEnator, SAS IT Resource Management delivers better use of resources, happier customers and profitability.

IT Management: Charge Management

IT Management: Resource Management

Merchandise Intelligence: General

  • Family DollarMerchandising initiative helps rocket one of the fastest-growing US retailers to the top of the S&P 500.
  • WaitroseWaitrose improves stockholding, reduces wasteWaitrose improves stockholding, reduces waste

Merchandise Intelligence: Merchandise Planning

  • Family DollarMerchandising initiative helps rocket one of the fastest-growing US retailers to the top of the S&P 500.

OnDemand Solutions

  • GE Consumer & IndustrialThere are leads and indicators to assist auditors in identifying fraudulent claims. In a blind test, SAS analyzed an unfamiliar set of data to show that SAS was able to identify suspect claims without industry knowledge. GE C&I now audits 100 percent of claims for suspicious activity.

Partners

  • The Wine HouseThe Wine HouseUsing SAS, The Wine House discovered $400,000 of lost inventory, reduced aged inventory by 40 percent and has real-time access to customer data for better targeted marketing.

Performance Management

  • Århus KommuneThe Municipality of Århus uses SAS Balanced Scorecard to improve public service and make better decisions.
  • ConocoPhillips NorwayLongtime SAS customer ConocoPhillips Norwoary manages performance and achieves a safer working environment using SAS.
  • Héma-QuébecTo make sure they accurately bill hospitals for services, Héma-Québec relies on SAS.
  • Indian Health ServiceIndian Health ServiceUsing SAS, the Indian Health Service makes sure hospitals that care for American Indians and native Alaskan populations are up to standards.
  • Maine Medical Center100 percent of heart failure patients receive quality care as benchmarked by national organizations, and a medication error reduction process has improved 35 percent.
  • POSCOThe world's largest steel manufacturer saves $15.5 million in manufacturing costs with SAS.
  • ThunThe storied maker of decorative objects and high-quality giftware establishes a client-based distribution strategy based on facts.

Profitability Management

  • Cigna IndonesiaUpon growing its assets by nearly 40 percent in 2011 compared to 2010, Cigna Indonesia turned to SAS to handle the barrage of big data for better business decisions.

Risk Management: General

  • AtradiusStreamline the underwriting decision process
  • Cosmos BankExecutives at Taiwan's largest cash-card issuer get big-data insights from SAS.
  • DominionDominion counts on SAS for risk management and decision support on the commodities trading floor.
  • T-Mobile Czech RepublicT-Mobile Czech RepublicSubsidiary of T-Mobile international recovered its initial investment within the first year and continues to save millions of Czech crowns annually by knowing which customers can afford upgraded services and which don't need to have service cancelled immediately if payments are late.
  • United Overseas BankBanking CRO discusses calculating the interplay between risk classes and developing better risk controls for the banking – in near-real time
  • VKB (Volkskreditbank AG)Austrian bank chooses SAS to help it adhere to Basel II regulations and reduce credit risk.
  • VUBOne of the largest banks in Slovakia, VUB manages credit risk through data integration with SAS.
  • Woori BankBalancing an aggressive sales strategy with continuous operational risk monitoring, Woori Bank increases profits using SAS.
  • Zürcher KantonalbankTo meet regulatory reporting requirements and earn higher profit margins, Zürcher Kantonalbank turns to SAS solutions.

Risk Management: Credit Risk Management

  • CBE GroupOptimizing for efficiency and profitability, CBE Group finds smarter ways to manage large data sets with SAS.

Risk Management: Operational Risk Management

  • KFH MalaysiaAutomated risk management improves efficiency and response times for better performance.

Service Intelligence: General

  • Shanghai General MotorsWhen it comes to warranty practices, Shanghai General Motors is the industry leader in China, thanks to SAS.

Service Intelligence: Warranty Analysis

  • Shanghai General MotorsWhen it comes to warranty practices, Shanghai General Motors is the industry leader in China, thanks to SAS.

Strategy Management

  • Århus KommuneThe Municipality of Århus uses SAS Balanced Scorecard to improve public service and make better decisions.
  • ConocoPhillips NorwayLongtime SAS customer ConocoPhillips Norwoary manages performance and achieves a safer working environment using SAS.
  • Jaypee GroupThe cement unit of this India-based giant in the infrastructure industry gains "huge ROI" with real-time, automated decision support from SAS.

Supplier Intelligence

  • SASUsing SAS Supplier Relationship Management to analyze spend and score suppliers, SAS negotiates better rates, reduces costs.

Supply Chain Intelligence: General

  • AmBevAmBevLatin America's largest beverage company sees a 50 percent improvement in turnover rates with SAS.
  • Kirin Brewery CompanyKirin Brewery Company of Japan relies on SAS for accurate forecasts of inventory levels.
  • TDCAn optimized supply chain = millions in profits for Denmark’s leading telco.
  • WistronMore precise forecasts and a clear picture of long-term inventory flow bring greater efficiency, cost savings, and customer satisfaction

Supply Chain Intelligence: Demand-Driven Forecasting

  • RWE PolandRWE Poland achieves predictive modeling of consumer behavior for better operational efficiency, and balancing costs associated with tomorrow's energy.
  • WistronMore precise forecasts and a clear picture of long-term inventory flow bring greater efficiency, cost savings, and customer satisfaction

Supply Chain Intelligence: Demand Management

  • RWE PolandRWE Poland achieves predictive modeling of consumer behavior for better operational efficiency, and balancing costs associated with tomorrow's energy.

Sustainability

  • Poste Italiane GroupSAS helps this postal company reach energy efficiency goals with business intelligence solutions.