9:00AM–9:10AMOpening Remarks by Mr Eric Kong, SAS Director, Asian Emerging Countries
9:10AM–9:55AMGetting Started with Business Analytics — A Practical Guide to Achieving 50x ROI by Mr Eric Sandosham, Founder & Partner, Red & White Consulting Partners (a Thakral One Partner Organization)
9:55AM–10:10AMBusiness Strategy Q & A
10:10AM–10:20AM10-minute Break
10:20AM–11:05AMCreating Competitive Advantage by Delivering an Unparalleled Omni-Channel Customer Experience by Mr Dermot McCutcheon, SAS Director, Customer Intelligence, CoE SE Asia
11:05AM–11:20AMTechnology Enablement Q & A
11:20AM–11:50AMPlenary Q & A, to be facilitated by Ms Joy R. Cabugon, Thakral One CI Lead, Regional Consulting
11:50AM–12:00PMClosing Remarks by Ms Grace R. De Ocampo, Thakral One VP & Head, Regional Consulting


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