Achieving True Customer Centricity in a Time of Change and Challenge for Banking

The banking industry has had to adapt very quickly amidst the Covid-19 pandemic. There has been a pressing need to expedite operational elements such as the need to find new ways to serve customers, revenue and product innovation, credit risk protection, and managing liquidity to remain afloat and be competitive.

This was the central theme of discussion when 60 attendees met virtually at the SAS Beyond Tomorrow event for CEMEA where the focus was on how banks can achieve and improve customer centricity in a fast-moving environment.

The Conclusion Paper “Achieving true customer centricity in a time of change and challenge for banking” is a summary of findings and conclusions brought up during Executive Workshop held at Beyond Tomorrow virtual conference. 

The Relevance of Digital Transformation in the Insurance Industry

Within a very short time, the Covid-19 pandemic forced companies to change the way they did business. The insurance industry was no different. New strategies and processes were expedited to remain competitive and serve the changing needs of the customers. Were these new trends in the market for digitalization a temporary need, or is this a permanent shift in customer behavior?

SAS collaborated with McKinsey & Company leveraging McKinsey's business expertise and research insights, with Insurance experts and C-level representatives from three different continents, working in very different Insurance businesses - from the large traditional insurers to very innovative InsureTech players covering general, health, and life insurance.

The Conclusion Paper “The Relevance of Digital Transformation in the Insurance Industry” is a summary of findings and conclusions brought up during the Executive Workshop held at Beyond Tomorrow virtual conference. 

Practical insights of the retail executives on analytics driven resilient business growth

As digital acceleration takes hold, the global retail and consumer goods community is adapting more quickly than anyone ever thought possible.

Retailers are faced with new requirements in managing their demand and ensuring the supply of essential and non-essential goods, as well as the challenges of managing their customer experiences, both in-store and online. 

Leading retail company executives have shared their experiences, discussed challenges and solutions to be ready for the future. These executives agreed that organization and process transformation is the main challenge among others in the retail industry.