Innovation support for insurers

Even while navigating the impact of a global pandemic, insurance providers have been addressing regulatory compliance standards and shareholder requirements. This balancing act forces greater emphasis on business processes and operations – and the value of technologies supporting them.  

Discussion triggers

  • How have expectations of insurance services changed since the pandemic?
  • What processes have insurers automated most successfully to be more customer-centric?
  • Remote servicing has been an industry ambition for a while. How would you describe progress on this front?
  • Cloud computing has made it easier for startups to compete more effectively. How have the larger and/or more established players responded?
  • What are the big moves you expect to see in 2021 from data-driven insurers?

Further reading

How Do You Adapt Your Insurance Pricing Strategy
in the Face of Increased Price Competition?

Intelligent Decisioning in Insurance: The Escalating Customer Experience Need

The Evolving Role of Actuaries for Insurance Innovation

Combating Insurance Fraud With
Machine Learning

Create Optimized Customer Experience
in Insurance