Viernes 7 de Febrero, 2014
| 8:30 am. | Registro | |
| 9:00 am. | SAS @ Iusacell | Sandra Taboada Sector Telco SAS LA Norte |
| 9:20 am. | Customer Analytics en Iusacell | Philippe Darvasi y Carlos Hernández SAS Business Consultant |
| 10:40 am. | Roadmap Analítico en Telcos | Philippe Darvasi y Carlos Hernández SAS Business Consultant |
| 11:00 am. | Coffee Break | |
| 11:20 am. | Customer Care SAS | |
| 12:20 pm. | Conclusiones |