Discussion triggers

  1. How have digital- native companies like AirBnB’s and Uber’s seamless online experiences translated into new telco customer engagement models?
  2. Which categories have produced the most disruptive new entrants to the telco space?
  3. What are the biggest lessons for telcos rom the series of recent lockdowns?
  4. How can traditional telcos move from selling network services to selling outcomes and/or experiences?
  5. What are the biggest talent management changes telcos will need to embrace to assure transformation success?

Further reading

Where are telecommunications players with 5G and streaming analytics?

Transition and progress for telecommunications in growth markets

Building a smarter, more sustainable future with 5G

Mobility tracing: Helping local authorities in the fight against COVID-19

Collections in crisis