Secure Horizons - Defining Tomorrow
In this era of rapidly advancing technologies like Generative AI, criminals are finding new avenues to exploit the financial systems with alarming sophistication. In parallel, organizations need more advanced technology to track money laundering and comply with frequently changing sanctions.
Join us for critical discussions at the Customer Connection for Fraud and Financial Crimes. Discover how the evolution of technologies, data, and advanced analytics can empower you to tackle today's complex fraud and financial crime threats head-on. This event offers an intimate, collaborative forum with industry experts, featuring exciting keynotes, thought-provoking breakout sessions, case studies, and networking opportunities with your peers.
This year agenda will encompass following topics:
- Industry Trends & Challenges
- AI-Powered Fraud Detection & Compliance
- Real-time Orchestration & Decisioning
- Customer Experience vs Security Optimization
- Future Roadmap & Regulatory Readiness
About the Customer Connection for Fraud and Financial Crimes
- The Customer Connection for Fraud and Financial Crimes is a networking event for current SAS customers and partners interested in sharing best practices and inspiring innovation.
- Suggested attire is business casual.
- Registration is free, compliments of SAS, and includes conference materials, admission to all sessions and meals. It does not include hotel expenses or travel arrangements to Heidelberg.
Agenda
The agenda will be updated on a frequent basis.
22nd October – Conference Day 1
Day 1 Banking Fraud & Compliance/AML - Place: Villa 7 - 1st Floor
- 12:00 - 13:00: Registration and Welcome Coffee
- 13:00 - 13:15: Welcome & Agenda
Anselmo Marmonti, Vice President, Fraud and Compliance Solutions, SAS
Robert Simmeth, Germany and Swiss Country Leader, SAS - 13:15 - 13:45: SAS Executive Vision: SAS approach for the Future of Fraud and Compliance
Stu Bradley, Senior Vice President, Risk, Fraud and Compliance, SAS - 13:45 - 14:30: Keynote: What is the most important tool at the current scenario of advanced technologies and fast decisions?
Michael Diemer, former CSO at European Central Bank - 14:30 - 15:15: Networking Coffee Break
- 15:15 - 16:00: Panel Discussion: Beyond the Human Loop: Governing GenAI for Sustainable Innovation in Finance
A dynamic panel exploring how financial institutions can govern AI systems—conventional, generative, and agentic—at scale. The discussion will unpack global regulatory shifts like the EU AI Act, the evolving role of human oversight, and the integration of GenAI into risk, fraud, and compliance frameworks. Panelists will share practical strategies for aligning innovation with accountability, and how governance can be a catalyst—not a constraint—for competitive advantage.
Moderator: Michelle Proctor, Director, Business Operation
Terisa Roberts
Celia Martin - 16:00 - 16:30: Challenges to success - The modernisation journey from DKB
Oleg Wjazemski, Head of Germany and Swistzerland Customer Advisory, SAS
Nikita Konopazki, Product Owner bei DKB | Deutsche Kreditbank AG - 16:30 - 17:00: Networking Coffee Break
- 17:00 - 17:45: From Detection to Validation – Strengthening Fraud Defenses in a Real-Time Payments World
KPMG Germany and SAS explore how banks can validate fraud systems to meet rising regulatory demands, cut false positives, and strengthen trust in the era of increasing regulatory pressures.
Katarina Garai, SAS
Denise Rizer, KPMG Germany
Volker Smielick, KPMG Germany - 17:45 - 18:00: Wrap Up and Preparation for Day 2
Carlos Sovegni, Director, Pre-Sales Support Risk, Fraud and Compliance Global Customer Advisory, SAS - 18:00 - 19:30: Evening Entertainment
- 19:30 onwards: Networking Dinner
23rd October – Conference Day 2
Day 2 Banking Fraud - Place: Villa 7 - 2nd Floor
- 08:30 - 09:00: Welcome Coffee
- 09:00 - 09:10: Introduction - Welcome and Agenda
Ian Holmes, Global Banking Fraud Director, SAS - 09:10 - 09:50: Keynote Speaker
Marc-Nicolas Glockner, PPI AG - 09:50 - 10:20: Customer Story: Nexi Group
Jukka-Pekka Kokkonen, Head of Fraud and Dispute Issuing Solutions, Nexi Group - 10:20 - 11:00: Networking Coffee Break
- 11:00 - 11:30: Customer Story: JSC TBC Bank (Georgia)
Lasha Mazanashvilli, Head of Operational Risk Department - 11:30 - 12:30: Panel discussion: Transforming the Future Fraud Detection with AI: Trends, Techniques, and Trade-offs
Fraudsters are evolving faster than ever—and so must the defenses. While AI is rapidly transforming how banks detect and prevent fraud, not all approaches are created equal. In this session, we’ll define the key trends shaping AI-driven fraud detection and we’ll dive into practical applications across financial services, showcasing how these technologies can:
- Detect complex fraud patterns earlier and more accurately
- Automate investigative workflows and decision-making
- Simulate adversarial behavior to stress-test systems
- Collaborate with human analysts to improve outcomes
Participants:
Marc-Nicolas Glockner, PPI AG
Nikita Konopazki, Product Owner bei DKB | Deutsche Kreditbank AG
Jukka Pekka, Head of Fraud and Dispute Issuing Solutions, Nexi Group - 12:30 - 14:00: Networking Lunch
- 14:00 - 14:30: Customer Story: VeloBank Marek Korulczyk, Director of Security Department, VeloBank
- 14:30 - 15:00: Emerging Technology for Fraud Detection - Agentic AI in Action
Celia Martin, Systems Engineer, AI Initiatives for Risk, Fraud & CI Solutions, SAS
Tom O'Connell, Director, R&D Fraud & Security Intelligence, SAS - 15:00 - 15:30: Product Roadmap
Banking Fraud: Gareth Snook, Product Manager, SAS - 15:30 - 15:45: Wrap Up and Closing Remarks
Ian Holmes, Global Banking Fraud Director, SAS - 15:45 - 16:00: Networking Coffee Break
Day 2 Compliance/AML - Place: Villa 7 - 1st Floor
- 08:30 - 09:00: Welcome Coffee
- 09:00 - 09:10: Introduction - Welcome & Agenda
Christopher Ghenne, Global Head of Compliance Solutions, SAS - 09:10 - 09:50: Keynote: Criminal Innovation: Inside the New Age of Money Laundering
Pallavi Kapale,Senior Financial Crime Officer - Financial Intelligence Unit (FIU), Financial Crime and Compliance Department, Bank of China (UK) Limited - 09:50 - 10:20: Customer Story: Orange Bank
Monika Cwiertnia, Director of Compliance and Financial Security, Orange Bank - 10:20 - 11:00: Networking Coffee Break
- 11:00 - 11:30: Customer Story: De Lage Landen Financial Services
William van de Ven, Global Head of Product Corporate Services - 11:30 - 12:30: Panel Discussion: AI in AML: Navigating Model Risk and Regulatory Expectations
Artificial Intelligence is reshaping anti-financial crime programs, but modernization must be done while adhering to evolving regulatory developments – including the EU AI Act and the Single AML Rulebook. Experts examine how new methods bring value and how responsible innovation can set up a solid foundation to build transparency, governance and operational resiliency with the goal of future proof programs that can adapt to evolving threats.
Moderator: Beth Herron, Americas Head of Compliance Solutions, SAS
Participants:
Pallavi Kapale, Senior Financial Crime Officer - Financial Intelligence Unit (FIU), Financial Crime and Compliance Department, Bank of China (UK) LimitedFrancisco Lobbo, Software Enginner, Neterium
Frits Fraase Storm, SAS - 12:30 - 14:00: Networking Lunch
- 14:00 - 14:30: Fireside Chat: SAS Viya Technology at the service of Compliance Function in the Fintech Industry
Adin Buhks, Directeur de la Conformité et des Risques, Treezor par
Florence Giuliano, EMEA Financial Crimes Analytics Director, SAS France
- 14:30 - 15:00: Cryptocurrency Presentation
Mark Aruliah, Head of Policy and Regulatory Affairs, Elliptic
Ahmed Drissi, AP Head of Compliance Solutions, SAS - 15:00 - 15:30: Product Roadmap
Compliance: Maarten van Dijck Nemcsik, Product Manager, SAS - 15:30 - 15:45: Wrap Up and Closing Remarks
Christopher Ghenne, Global Head of Compliance Solutions, SAS
Beth Herron, Americas Head of Compliance Solutions, SAS - 15:45 - 16:00: Networking Coffee Break
24th October – Post-Conference Enablement (Optional)
Banking Fraud Enablement
- 08:30 - 09:00: Welcome Coffee
- 09:00 - 09:05: Introduction - Welcome & Agenda
Marcin Nadolny, Head of Fraud Solutions, CEE - 09:05 - 09:55: SAS Fraud Solutions: Customers Feedback
Ian Holmes, Gareth Snook & customers - 10:00 - 10:50: SAS Fraud Solutions: Developing, Simulating and Deploying Complex Rules with Code and No-Code
Lisa Wyver
- 11:00 - 11:50: SAS Fraud Solutions: Real-Time AI/ML Models in a Decision Flow
Celia Martin Lasheras & Roman Lelekov
- 12:00 - 13:00: Networking Lunch
- 13:00 - 13:40: SAS Fraud Solutions: Rapidly Triage Alerts with Automation and Analyst Review
Weder Souza & Luca Shaffhauser - 13:40 - 14:20: SAS Fraud Decisioning - Deep Investigations, Network and Entity Analysis and Reporting
Jin Khor & Weder Souza - 14:20 - 14:30: Final Thoughts
Marcin Nadolny, Head of Fraud Solutions, CEE
Compliance/AML Enablement
- 08:30 - 09:00: Welcome Coffee
- 09:00 - 09:05:Introduction - Welcome & Agenda
Mihai Gaicu, AML/Compliance Pre-Sales - 09:05 - 09:55: RWS - The new screening approach from SAS powered by Neterium
Alexandra Raskin, Frits Fraase Storm - 10:00 - 10:50: Scenario Tuning and Segmentation
Louis Guilbaud - 11:00 - 11:50: End-to-End AI & Machine Learning in Compliance
Stephanie Ora - 12:00 - 13:00: Networking Lunch
- 13:00 - 15:50: AML Hackathon
Chris Ghenne, Beth Herron, Frits Fraase Storm, Stephanie Ora, Alexandra, Raskin, Ahmed Drissi, Saurabh Duggal, Louis Guilbaud, Mihai Gaicu - 15:50 - 16:00: Final Thoughts
Mihai Gaicu, AML/Compliance Pre-Sales
Speakers
Denise Ritzer
Assistant Manager, KPMG
Volker Smielick
Director, Financial Services, KPMG
Robert Simmeth
Germany and Swiss Country Leader, SAS
Katarina Garai
Fraud Detection and Prevention Advisor, SAS
Location and Directions
Venue
Villa7 / SAS Executive Briefing Center
Stiftweg 1
69118 Heidelberg
Telephone: +49 6221 415 - 0
Hotels
Hotel arrangements are the responsibility of individual conference attendees.
Preferred Hotels
A contingent of hotel rooms is available at
- Qube Bergheim, Bergheimer Straße 74, 69115 Heidelberg
Rooms can be requested under:
bergheim@qube-heidelberg.de
Code: "SAS191025"
The overnight stay incl. breakfast costs EUR 142 incl. VAT (per room/per night).
- Hilton Heidelberg, Kurfürstenanlage 1, 69115 Heidelberg
Rooms can be requested under:
reservations@hiltonheidelberg.com
Code: "SAS Customer Connect 2025"
The overnight stay incl. breakfast costs EUR 179 incl. VAT (per room/per night).
Registration
Registration is closed!
Sorry, the online registration is already closed. Please contact Simone Krauel if you are interested in participating the conference..
Registration
Registration and Fees
Registration is free, compliments of SAS, and includes conference materials, admission to all sessions and meals.
It does not include travel and hotel expenses.
This event is no longer available for registration.