INSURANCE CX SUMMIT

The competitive advantage of creating better experiences for your policyholders.

Wednesday, April 14th


The insurance industry is a competitive business. Hence, insurance companies must dedicate their efforts and products to providing unique experiences for policyholders and customers.

Due to the influence of emerging digital channels and progress in other industries, insurance companies are now notably focused on improving the customer experience. As part of that transformation, insurers must obtain higher value from new data sources by applying advanced analytics.

Join the Virtual Insurance CX Summit next Wednesday, April 14th, to learn how to conduct interactive experiences with your customers, achieving real-time actions that bring in new policyholders and build loyalty among existing ones.   

An accessible and unified view of policyholders

Agenda

 

  
11:00 - 11:10 amOpening and welcoming remarksWilson Raj
Global Director of Customer Intelligence, SAS
11:10 - 11:40 amThe Importance of CI / CX to the Insurance Sector and the challenges they face.Norman Black
 Insurance Solutions Director EMEA
11:40 - 12:10pmUse Cases & CI Success Stories in Insurance Oliver Börner
Transformation Lead - DACH Region
12:10 - 12:40 pmDynamic Pricing to personalize the customer experience.Fernanda Benhami
Head of Customer Intelligence SAS LATAM
12:40 - 1:10 pmCustomer Session - AMICA
Yiguang Qiu
Senior Assistant Vice President of Marketing at Amica
Corey Kleinbeuer
VP Sales, SMB & Commercial at SAS
1:10 - 1:40 pmZero to 360: Finding Marketing Maturity in a Digital World
We will discuss how insurance companies can assess their current state of readiness and find their path forward to achieve marketing maturity across traditional and digital channels in a high performance and measurable way.
Isabella Hewitt
Customer Advisor at SAS
Charlie Bunce
Customer Intelligence Strategist at SAS
Schedule is subject to change*  

Speakers

Wilson Raj
Global Director of Customer Intelligence

Norman Black
Insurance Solutions Director EMEA

Oliver Börner
Transformation Lead - DACH Region SAS

Yiguang Qiu
Senior Assistant Vice President of Marketing at Amica

Isabella Hewitt
Customer Advisor at SAS

Charlie Bunce
Customer Intelligence Strategist at SAS

Fernanda Benhami
Head of Customer Intelligence SAS LATAM

Corey Kleinbeuer
VP Sales, SMB & Commercial at SAS

Have a SAS profile? To complete this form automatically Sign In

*
*
*
*
 
*

All personal information will be handled in accordance with the SAS Privacy Statement.

 
  Yes, I would like to receive occasional emails from SAS Institute Inc. and its affiliates about SAS products and services. I understand that I can withdraw my consent at any time by clicking the opt-out link in the emails.
 
 

Back to Top