INSURANCE CX SUMMIT
The competitive advantage of creating better experiences for your policyholders.
Wednesday, April 14th
The insurance industry is a competitive business. Hence, insurance companies must dedicate their efforts and products to providing unique experiences for policyholders and customers.
Due to the influence of emerging digital channels and progress in other industries, insurance companies are now notably focused on improving the customer experience. As part of that transformation, insurers must obtain higher value from new data sources by applying advanced analytics.
Join the Virtual Insurance CX Summit next Wednesday, April 14th, to learn how to conduct interactive experiences with your customers, achieving real-time actions that bring in new policyholders and build loyalty among existing ones.
An accessible and unified view of policyholders
Agenda
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| 11:00 - 11:10 am | Opening and welcoming remarks | Wilson Raj Global Director of Customer Intelligence, SAS |
| 11:10 - 11:40 am | The Importance of CI / CX to the Insurance Sector and the challenges they face. | Norman Black Insurance Solutions Director EMEA |
| 11:40 - 12:10pm | Use Cases & CI Success Stories in Insurance | Oliver Börner Transformation Lead - DACH Region |
| 12:10 - 12:40 pm | Dynamic Pricing to personalize the customer experience. | Fernanda Benhami Head of Customer Intelligence SAS LATAM |
| 12:40 - 1:10 pm | Customer Session - AMICA | Yiguang Qiu Senior Assistant Vice President of Marketing at Amica Corey Kleinbeuer VP Sales, SMB & Commercial at SAS |
| 1:10 - 1:40 pm | Zero to 360: Finding Marketing Maturity in a Digital World We will discuss how insurance companies can assess their current state of readiness and find their path forward to achieve marketing maturity across traditional and digital channels in a high performance and measurable way. | Isabella Hewitt Customer Advisor at SAS Charlie Bunce Customer Intelligence Strategist at SAS |
| Schedule is subject to change* |
Speakers
Wilson Raj
Global Director of Customer Intelligence
Norman Black
Insurance Solutions Director EMEA
Oliver Börner
Transformation Lead - DACH Region SAS
Yiguang Qiu
Senior Assistant Vice President of Marketing at Amica
Isabella Hewitt
Customer Advisor at SAS
Charlie Bunce
Customer Intelligence Strategist at SAS
Fernanda Benhami
Head of Customer Intelligence SAS LATAM
Corey Kleinbeuer
VP Sales, SMB & Commercial at SAS
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